aidan mooney

Absolutely awful call centre and poor nectar support and management team who do not listen to the customer. on average wait times in 25 to 30 mins minimum just to get answered. online chat is totally unhelpful and condescending and always pass the blame on missing points or discounted prices on the retailer. been waiting 5 weeks to get my bonus points from Sainsbury's and a voucher for my lost nectar prices. staff at nectar just fob you off by saying wait up to 30 days, then it still doesn't happen. totally useless. stopped using at sainsburys.

Awful condescending, bordering on down right rudeness of complaint handling staff. I had two seperate banking issues recently. Both unresolved so led to me referring each as a complaint. Both complaint handlers had awful attitudes and I could tell by their tone right from the get go they had no intention of upholding my complaints. That is fine, that's their decision, I don't agree with them but I reseeve the option of referring both outcomes to the ombudsman. However, it was the manner both complaint handling agents using the title "Branch Manager S Edgware" delivered their verdicts which I found to be arrogant, condescending, talked over me and I found it really hard to get a word in without getting contradicted. Their sheer lack of professionalism and zero empathy was the final straw for me. As a result i closed down my current account. My moto, No loyalty No customer. Good riddence.

Nationwide's payment of Fairer Share Payment of £100 to customers wasn't rolled out fairly. This is the second year the scheme had been running. However as a new current account customer Nationwide did not make customers know that there was strict criteria to achieve the bonus. Too late telling customers the criteria after the event. I have no axe to grind with Nationwide, been a customer for many years, and accept that if I didn't meet the terms that's fine but at least make customers aware in advance what the "rather sneaky" set of conditions were. Basicaly make the Fairer Share bonus Fair. Just be honest, be straightforward and just tell customers upfront the criteria required to qualify. Due to this lack of customer loyalty I'm now voting with my feet and switching to anoher bank. I complained directly 10 days ago and was promised a call back within 5 working days. Call back never happened. Very dissapointing.

Service has gone downhill at a rate of knots. Placed a £300 order as a birthday gift. I asked for a gift card message and liberty confirmed the message however the recipent received the order with no gift message inside. So embarrasing. No goodwill gesture offered. Ok, suits me, closed my account, and promised Liberty i will never ever spend another penny with them. They couldnt care less.

I'm very disappointed by yodel.

They didn't ring any of the 2 doorbells! I was in waiting luckily but no one rang the bells or knocked the door.

They didn't follow safe delivery place instructions either!

They left the box at the front door for everyone to see on busy south London road. Anyone could have taken it. I've had parcels stolen before.
Not good at all.

Perfect selling experience. 👌

Excellent Customer Support received from Hyundai (Genpower). Very good response times to my enquiries and excellent timely updates received on the progression of repair. Thanks to Peter who kindly handled the initial fault. Big thanks and shout out to Yash also who was very informative throughout the actual repair, emailing daily and personally calling me back on at least 2 occasions to provide updates. Totally great customer experience from start to finish. A very good professional team behind the scenes in Pembrookshire. I am a happy customer and have no hesitation on continuing with Hyundai products based on the aftercare customer care experiences.

Good selection of frames to suit everyone's budget. Excellent customer service, no problems encountered and no hard sell to add on any extras.

Easy online process to set up my job request. Received the right amount of quotes. Choose a quote and happy with finished works. Easier than ringing around for quotes. Good updates from mybuilder too.

Using Aldermore for over a year. Personal Investment side. Good professional phone staff and I've called a lot to enquire about investment matters, good product knowledge too and consistent information provided. Phone answer times good compared to some despite pandemic. Competitive interest rates despite BoE rate drops. Easy online process. Clear and concise. Faster deposit system compared to others.

Gus Critchlow at EweMove Hinckley was a pleasure to deal with. Gus went beyond the normal remit of an agent to accommodate last minute viewings to keep me updated at every hurdle, update and to a satisfactory conclusion. Gus did not mind my ad-hoc requests and numerous phone calls and answered my enquiries very promptly and never failed to respond to any enquiry. On top of this, I found Gus very polite, patient, approachable, very professional, extremely knowledgeable and above all someone I can trust and I know to deliver. Many thanks again to Gus Critchlow at EweMove Hinckley.

Ordered urgent goods for family to take to overseas as presents. Paid for guaranteed next day delivery. Company sent the goods immediately and advised me the goods would arrive in good time. Great I thought, then I seen DHL were to be the carrier! My heart sank rapidly. My previous experiences with DHL deliveries was dire to say the least. But hey, be positive, i told myself. I'm sitting by the front door all day, goods are guaranteed next day, the weather is good, what can possibly go wrong I said!? Enter DHL! DHL, that's what can and went wrong! Got an email to say item will be delivered early afternoon by DHL. Great. Then another email to say driver running late! Not so great. Then another message around 4pm to check for latest updates online. Uh,uh! I was finally advised that DHL had delivered my goods to a neighbour two doors down??? No doorbell, no knocks, no DHL card left?? Puzzled I went two doors down to be told there was nothing there for me and I walked away feeling like a fool! Since then, for the past 24 hours I have been chasing DHL for an explanation but nothing heard back to date. I then chased the supplier this evening and they contacted DHL to be informed that DHL had informed them that their driver had in fact delivered my package to another completely different named street, house number and postcode about a mile from my house. In a nutshell to a random address with no connection to my address. Even the supplier cannot understand how DHL could get that wrong. Apparently the reason for the DHL error was down to the driver's GPS!! Now I've heard it all!! How can that possibly be when it was clearly my address and postcode on the delivery?? Now apparently the DHL driver at some point has to return to the incorrect address, apologise, pick up my parcel and then try to redeliver to me. Next day delivery is what i was promised! Joke!. Absolute joke. So needless to say my family never got the goods in time and I now have to return the goods to the original supplier as they are useless to me now. That's if and when i ever actually receive them. So all in all no winners in this situation. If I see any future supplier who deliver using DHL then I've promised myself to skidaddle and shop elsewhere pronto. Not worth the worry and risk.

Competitive prices, speedy delivery. I ordered 4 large plastic boxes and 2 laundry bins, all very well packaged, however one top edge was split on one box only. Emailed the pics of the damage to Plastic Box Shop the same day and got a reply straight away and a free replacement box sent out immediately. Would definitely use again. Recommended.

Zoofast might be a few pence cheaper than competitors but there customer service and delivery courier ate the pits. They do not read your delivery and claim to try to deliver 3 times. I know I was in on at least 2 occasions when they said they tried to deliver. 10 days ago I placed an order and paid through PayPal. 4 days later they emailed me to say payment didn't go through. Why it took 4 days to inform me ill never know. I paid again the same day and 8 days later I'm still waiting for my order. That's 2 weeks of my time wasted already. My orders are always over £30 which is free shipping but you get what you pay for. I have used them 4 times now but every time there is a issue. After this order eventually arrives zoofast are getting the chop. Never again. I said that 3 times but this time is for sure. Avoid Avoid Avoid!