Andriuskevicius

Hi

Thank you for your feedback.

I'm sorry to hear that this has been your experience. We always strive to provide clear information and a good customer experience, so it's disappointing to read that you feel our offers and app have been misleading.

Unfortunately, I have not been able to locate your details in our systems based on the information provided in your review. If you would like us to look into this further and better understand what went wrong, please feel free to contact us at hej@topdanmark.dk with some additional information about your situation.

We would very much appreciate the opportunity to investigate this further and learn from your experience.

Kind regards
Christoffer
Topdanmark - Part of If Skadeforsikring

Kære Kunde,

Det gør os utrolig glade at høre! Tak for at vælge os til og tak for den flotte og søde anmeldelse.
Vi sætter pris på hver og en af jer!

Vh.
John
Clever

We sincerely apologize for the delay and frustration caused by your experience. Your order was shipped, but unfortunately the delivery process took much longer than expected due to logistics issues with the carrier. We completely understand your disappointment and appreciate your patience.

Please rest assured that we do not operate without stock or misuse customer funds. Our team is always available to assist and resolve any issue as quickly as possible. If your order has still not arrived, please contact our support team with your order number so we can investigate this immediately and provide a solution.

Hej Paulius
Tak for din feedback.
Vi beklager meget hvis du endnu ikke har modtaget din vare.
Du må meget gerne kontakte os på mail salg@netbyggemarked.dk eller ringe til vores kundeservice som vil være behjælpelig med at undersøge sagen.

Med venlig hilsen
Netbyggemarked.dk

Hi Andriuskevicius,

Thanks for your review - although we must admit we were a little surprised by some of your claims. Just to clear things up:

1.) ✅ Yes, we actually do have an app - it’s available to all our customers completely free, and it shows hour-by-hour electricity prices in real time.
✅ We also have a customer portal, which is sent to you upon sign up, where you can easily access your historical consumption, invoices, and contract info.

We’re sorry you thought our website was poor - if you’d be open to it, we’d genuinely appreciate hearing what you felt was missing or lacking in your user experience, in order for us to improve it for future visitors.

2.) As for pricing: Our rates follow the Danish wholesale electricity market, just like all other variable providers. They’re fully transparent and competitively priced. We're not quite sure what "not normal" refers to, but if you'd like a proper breakdown of how electricity pricing works in Denmark, we’d be happy to explain it.

3.) And no - there’s not “just two guys” running Elg. Behind the scenes, you’ll find a dedicated team of developers, support agents, energy analysts, and customer care professionals - available every weekday by phone or email, ready to help.

4.) We’ve also tried to reach out via Trustpilot for your customer number or any contact data - but haven’t received a response. Without that, it’s hard for us to investigate further or offer any meaningful support.

Feel free to contact us directly at kundeservice@elgpower.dk or +45 89 88 99 79 if you'd like to have a real conversation about your experience. We’re always happy to help.

Best regards,
Holly
Energiselskabet Elg 🫎

Hi Andriuskevicius

When you cancel your subscription we unfortunately don't offer a return label. I'm sorry if you've been wrongfully informed of this. We suggest all our customers to safely return the router as a package to ensure it gets delivered to the proper address.

I'm very sorry if you've felt we haven't communicated this information properly.

Best regards
Sofia, Fastspeed

Hej

Hold da op en anmeldelse.

Det er under 30 minutter siden du skrev at det var en forkert slange DU havde bestilt. Jeg har allerede sørget for en retur label og troede faktisk alt var ok.

Du påstår at det ikke er en original Nilfisk slange, men det er det altså.

Det du nok mener er at DU ikke har set ordentligt på det billede der fremgå på vores webshop, hvor man tydeligt kan se at der ikke er klik system på den.

Jeg tager gerne mod berettiget kritik, men den her, er efter min mening helt skudt ved siden af.

Men trods alt, god aften 🙂

Hi Andriuskevicius

Thank you for the review. We are glad that everything was perfect :-)

Have a nice day.

Best regards
Ronja.

Hej P. Andriuskevicius,

Tak for din ordre og for din mening om os.

Vi har haft kigget på ordren, som er blevet leveret indenfor den tidsfrist vi angiver på vores hjemmeside, vi er selvfølgelig kede af at høre, at produktet ikke passer til din bil.

I den forbindelse har vi nu sendt dig en email, da vi undrer os lidt over, at du ikke har taget kontakt til os. Vi vil meget gerne vil være behjælpelige med hvordan du returnerer varen til os og finde den rigtige reservedel til din bil.

Vi ser frem til at høre fra dig, så vi kan hjælpe dig med, at få din bil køreklar.


Med venlig hilsen
Morten
Mister-Auto