DC

Placed an order for several bits online but managed to select the wrong size sanding discs on the order.

Sent an email immediately (probably less than 3 minutes after the order was placed) to get them changed.

They got back to me saying I had to cancel the order and place it again. Fine I thought. That makes sense. But in the short period between sending me the email and me reading it they dispatched the order before I had chance to even read the email or cancel the order.

They then proceeded to send me a generic that's tough luck and quoting small print and terms and conditions. expecting me to pay the return postage of the goods I don't want and then more postage on top for the correct ones. Common sense has clearly left the building for 'give us your cash and we don't care' There are plenty more customers in the sea.

Not only was it a snotty attitude it was bordering on juvenile and unprofessional as the 'its in the small print' email was shotgunned 5 times within minutes of each other just to hammer the point home.

So long Rutlands, and my next order will be elsewhere, so for the sake of some manners and common sense, I hope the £35 was worth it loosing a repeat customer and if this review swerves even one person it adds to the worth of writing.

Update 19/06/26
From 2* to 1* only because there is no 0*
My Order was finally fulfilled on the 5th June. The order was placed on the 27th April.

KEEP IN MIND ALL OF THE PRODUCTS ORDERED WERE SHOWN AS 'IN STOCK' AND AVAILABLE

That's a staggering 40 Days!! just shy of 6 weeks!

Tradeinn, Waveinn and every other 'inn' under that banner never fail to disappoint and deceive and send out blah blah generic responses to any email.

28/04/2026
Yet another order placed based on total bull stock and delivery information. Tradeinn are beyond wretched in whatever guise they appear. I have yet to order anything from them that has just arrived as described or in the timescale quoted. WARNING - be PREPARED for that delivery date to jump 2 weeks as soon as you get that order complete email...followed by generic nonsense 'oh sorry it's delayed, we thought we had it in stock, its getting ready for delivery ....' blah blah blah.

Where to start
The website is barely functional.
No direct links to who the seller even IS or their reviews
When trying to contact them they send pointless links to their home page.
ZERO CONFIDENCE IN ANY ORDERING.
Its all completely unfunctional and has you going round in circles until you get bored of trying to spend money with them and go elsewhere.

Start to finish, great communication. The battery has been brilliant and above and beyond what i need. I fitted a dimensionally similar battery in the same box my AGM came out of and got a 50% increase in Ah capacity. Been a game changer. I had enough capacity before but monitored use. Now its just not something i think about. Its been stress tested with 2 weeks in spain 2 days after installing and has performed flawlessly.

Also worth an add is the setup (BMS, charger etc) assistance I got via email was also prompt and superb. Warranty was stood by and unquestioned when battery arrived with a ding in the box. It had only damaged a corner of the battey casing (box) but not affected its integrity. It was my choice to install before I heard back from them because of time constraints but they were straight out of the gate after the weekend with a 24hr replacement and collection of damaged battery. (again my choice to put hold on that as it was already installed as it was cosmetic only)

All told one of the few companies I feel actually give a monkeys about their customer base so well worth a mention. Everything else these days seems to be deceit and deception to extract your money and run after selling overpriced 'sh!te by design' garbage with no one to answer the inevitable queries and zero product knowledge.

Minor delivery problem but sorted without breaking a sweat. Good fast and efficient customer service.

I sent a 'Large (>1m) and Light (<15kg)' parcel to the Highlands from Co Durham, pretty much as far North as you can get before leaving the mainland. I went with the slightly dearer UPS Economy rather than Evri for personal experience reasons. The Parcel was collected and delivered 2 days later!! It would be a 10hr drive going straight there in a car! All I can say is well done. Impressed.

I have ordered several times from here and they have always been quick to post or get on touch if any delays with supply and always reply to any enquiries. Good communication and good service.

Good communication and very fast delivery. Quick phone call to answer a couple of questions and it was with me the next day.

As described, quick turnaround and repeat customer

Normally no issue at all but this time they left £100 worth of goods in plain view on the driveway against the door when we have a clear sign asking to leave with any neighbour or in the porch. Luckily we were just out for a short period and not 3 days?! Even taking the effort to conceal it or make it less obvious would have been appreciated.

This company excels at making a simple transaction a living nightmare.....EVERY time. If you thrive on never knowing when its going to get there then this is the company for you...IF it does.....even knowing that if you order 2 months in advance of when you need it, they just send the wrong stuff to make sure they have THAT base covered too.

Good communication from the start.

Queries answered prior to ordering and when I discovered a piece missing from the kit, it was in the post the same day and with me the following day.

Excellent start to finish and the curtains are well made and well finished.

Pleased with the end result.

Always reasonable prices, fast and reliable delivery and excellent customer service, communication and help where needed.

Patchy service for years.
Several complaints over the years about connectivity but only ever resolved by apparently upping speed in a thinly veiled fob off. Cable in the street finally failed which revealed the problems we have been having for years.
Then the same week the contract comes to term only to be told we are expected to pay more than a new customer. NO WAY ON EARTH.
For the record the boots on the ground guys, the one who came out to test the connection and the guys who pulled the new cable in, can't fault them. very professional and helpful. I pitty them working for this disgraceful shower.

Terrible and false advertising regarding stock and delivery estimates. They sell through deception and false promise like so many others. By the time you realise, you are left hanging, its too late, its usually too late to go buy elsewhere.

Never Again.

Great price, delivery speed and overall good experience. Happy to help with phone enquiries too which is rare these days, that and actually being able to talk to a fellow human instead of endless automated answer options!