Not impressed with customer service
Booked with a very helpful, nice guy called Kyle. He was great to deal with and he is not the problem. I booked for 4 people, then, 1hr later I needed to change flight details for one of the party and Kyle explained that he didn’t think it would be possible but he would transfer me to customer services to see if they could help. I was on hold for a long time, when I got through, there was a lot of noise in the background, a lot of people talking and making noise and the representative was quite curt with me, firstly saying that I was not the lead passenger and that he wouldn’t deal with me, when In fact I was the lead passenger, he just made a wrong assumption on my traditional Irish name. I know that seems silly but he was rude about it. Then he said he could help me and started taking details, only to say he could change all flights or none, I asked him to put that in writing for me and to email it to me and he put me on hold and then cut me off. I’ve been on to Ryanair ever since trying to sort this mess out, I know it is my own fault but I would’ve expected some support form a company after spending more than €5,000 just one hour before. So for this reason I’m not happy with love holidays at the moment 🤨