Rob

Not requested any calls or dealt with Plan.com yet keep getting spam calls about business contracts.

Confusion when booking regarding compensation. Feels like you have to take the full compensation offer otherwise not covered if lost or damage as when just about to pay for parcel wording makes it sound as though you either pay full cover and extra compensation or reject cover fully. Then not covered if lost or damaged.

Used John Pye for a number of years to buy from and had the odd issue with items either missing or parcels getting lost but have always been sorted.

As with any auction, items are there for a reason. Either go and check and find out the reason or expect things to be used, damaged, parts missing.

It's not some magical place where you are going to get all brand new stock for less that you would in a shop and then have all the guarantees and be able to return if something is wrong or missing.

Attended the showroom to look at a van on 9th July. Looked into finance options, filled out some details and now receiving spam marketing from Motor Range which I have not asked for or consented to.

Usual crap Yodel delivery experience.
Virgin Media delivery which has no option to leave in a safe space or re directed to a drop off point as per the retailers instructions.
True Yodel style, parcel dumped over the gate and left in the rain.

Keeps blocking viewing claiming I am watching on multiple devices. I only watch via the app on one TV.
Try to make a complaint and get a email back, send response then claim never received it.
Time to move to a different provider.

Good product and service, to many emails after that keep asking for surveys and reviews

Always great service and great prices. Easy to drop parcels off. Will be using them a lot more for my business in the future.

Look for any excuse not to pay out compensation when something goes wrong.
Item not in a box.
Not the right packing
We lost your item but it's the wrong item so we won't be paying out.

Apparently a mail bag is classed as a metal or wooden box so they can try and add a surcharge of £20 to an order.
UPS themselves issue mail bags to account holders yet try to add additional charges to UPS Today senders.

Great service from the UPS access point where it is quick and easy to drop parcels off, to the delivery where have little to no problems.

Parcel left in the rain. Throwing it down in the morning and the driver leaves the parcel out in the rain on top or a bin. I fear any deliveries/returns coming back via Collect Plus or Yodal as the service is always poor and parcels just dumped anywhere in even when raining.

Wish ebay would get ride of them as a delivery/returns company as they are not reliable compared to other companies out there who offer a better price and experience.

Response to reply
This is not the first time it has happened, least other companies leave them inside something or hide them behind something. Collect plus just dump things in the rain

Still receiving marketing texts even after asking to be take off all marketing lists when they called to tell me about an event. Would not buy a car from this group ever again due to such a poor experience.

You should not be using anyones data without their consent.

UK address on the website, yet avoids paying VAT by having register address in Jersey and ships from Switzerland.

PAY YOUR FAIR SHARE OF TAXES

Won't be using company again due to this.

Thanks Yodal for leaving a ebay customer return in a trailer while I was away. Due to the rain, the expensive curtains are now ruined. Due to the customer buying the return label via ebay. Will it be Yodal or ebay who are taking responsibility for this?

Having been running a small business for the last two years. When I first started out I would use Parcel2go all the time as they offered a wide range of couriers for both small and larger parcels that I would send. Insurance was included as standard with the price. As with any parcel company things go wrong and occasionally had the odd parcel go missing or get damaged. When contacting customer service to sort things out, it was always easy and straight forward to make a claim and if claim was successful it was paid out with in a few days unlike other companies where it could take over a month to get a claim paid. Insurance is no longer included with the MyHermes, UPS or DPD services I use now. Much better to book directly with MyHermes as £25 compensation is included as standard. I tend to use UPS or more recently DPD drop off for medium or more expensive parcels due to generally better service offered. Recently been having problems having parcels collected from the pick up shops for UPS and DPD as they sit there for days before they are picked up or have to chase Parcel2go up to find out why they are not being picked up.

Bought the car 17th Oct a week later service light comes on and have to take the car back for the glow plugs to be changed. A few weeks after that discover a major oil leak where have to call the RAC out and have the car towed. Cam shaft seal needed to be replaced and garage that it was towed to were surprised that the fault had not been picked up on initial service at the time of being sold due to the severity of the oil leak and other parts also needed to be replaced due to contamination. After having the car back, two weeks later the engine light is on again which is now the 3rd time in less than 6 weeks.

Whilst can't complain about the service of the salesman who takes ownership of the issue and keeps in contact to see what he can do and and service department who are friendly and helpful, the car has had problem after problem and now costing me money, time and inconvenience each time something goes wrong to get it put right.