Andrea Baldacci

We have been a loyal Odoo customer for years, but our recent experience has been extremely disappointing and has seriously damaged our trust in the company.

Odoo suddenly requested an additional upgrade fee of €224.40 because we were still using an older version, even though we completed the migration to version 18 only a few days after the stated deadline. We kindly asked for flexibility as a long-term customer, but the request was rejected with no willingness to find a reasonable solution.

What is even more frustrating is the lack of clear communication. We were never properly informed that the upgrade deadline had changed. Important notices were apparently sent only by email, with no direct follow-up despite Odoo having our phone contact details. For such contractual matters, communication should be transparent and professional.

The quality of account management has also declined significantly. Our previous representative was excellent, but the current support has felt impersonal and sales-driven. When we asked for guidance for the migration, we were told to purchase an expensive service package and were informed that many hours would be required. In reality, we completed the migration ourselves in just a few hours, without technical expertise.

Overall, this experience gave us the impression that Odoo prioritizes charging extra fees and upselling services rather than supporting loyal customers. For a company that promotes long-term business relationships, this is disappointing.

The software itself has potential, but customer care, transparency, and account management need serious improvement. Based on this experience, we are now considering alternative ERP solutions.

Jag är extremt besviken på min upplevelse hos det här företaget. På hemsidan står det tydligt att cyklar skickas inom 1–2 dagar. Jag la min beställning på en fredag och fick även en orderbekräftelse där det stod 1–2 dagars leveranstid.
När det blev tisdag hade jag fortfarande inte fått något spårningsnummer. Jag kontaktade kundtjänst och fick då veta att de har mycket att göra och att leveranstiden plötsligt är 5–6 dagar.
Detta är djupt oprofessionellt. Som kund planerar man sitt köp utifrån den information man får, och man förväntar sig att bli informerad i god tid om det uppstår förseningar. I mitt fall var cykeln en födelsedagspresent med en specifik deadline, vilket gjorde att jag tvingades avbryta ordern och hitta en annan lösning i sista minuten.
Jag kan tyvärr inte rekommendera den här sidan om du behöver din vara i tid.

Rented a Clio in Mallorca. Super smooth, great service and great price. Recommended.

Great products, competitive prices and super quick shipment (to Sweden in my case). 2nd order I do, extremely satisfied with both.

Bra men Zalando känns fortfarande bättre.

Everything went well. Good products, price and service.

Bedragare. Det kom en försäljare hem till oss. Vi sa att vi behövde tänka på det. Han sa att vi under tiden kunde skriva på för ett abonnemang och att vi sedan hade en vecka på oss att bestämma om vi ville ta emot matkassen eller inte. Vi stängde kontot direkt, men ändå skickades och debiterades matkassen. Man arbetar inte på det här sättet, genom att försöka stjäla pengar från folk.

Inget svar från kundservice efter 3 veckor, fråga 5981778.

I ordered an advent calendar for my daughter on November 18th. To date, I haven't received neither the calendar nor any information from Adlibris about my order. I reached out to them in the chat today, talked to Petter, who said that he can see there was a delay caused by the supplier and that the calendar are still out of stock. I asked if he could ask the purchase department or directly the supplier if they know when the calendars will be delivered, as there would be no point for me to receive an advent calendar after Christmas.. He said that he couldn't do that and he closed the chat. Nice!

Jag beställde en Bosch produkt för 3 veckor sedan. Det visade att det fanns i lager. Nu, efter 3 veckor, låter de mig veta att produkten är slut i lager. De inte ens erbjuder en lösning eller kompensation för den tid som de fick mig att slösa.

Verkligen dålig service.

I placed an order, paid it, took the time to write the instructions and the video has never been delivered to me. As I read, I am not the only one who has experienced this. If your people have no time to waste to make the videos, please do not waste ours.

Snabb leverans och bra produkter. Kan rekommendera!

Mi unisco ai commenti negativi derivanti dalla gestione delle cancellazioni causa coronavirus. È molto difficile ottenere un rimborso. A me l’hanno rifiutato anche di fronte all’evidenza della cancellazione del volo. Per mia fortuna si trattava di una piccola somma. A dir poco vergognosi per approfittarsi di questa situazione.

Great! Super fast delivery and nice customized products. I can only recommend it!

I made an order online for a product which had an expected delivery time of 2-5 days. After 10 days I asked for information with an e-mail and 2 days later they replied to me asking me to contact their shop in Umeå. I tried to call them several times, but nobody answered, so I wrote an other e-mail but I never got a reply to that e-mail or to my reminders. Today, after 3 weeks, I received a SMS saying that my order was ready and packed. Right after, a guy called me telling that they have not the ordered item at stock. So, the order was cancelled and I couldn't deliver my birthday present. This is really bad. It can happen to have problems, but communication should always be there. It is not possible to keep the customer on hold for three weeks without replies. Now, reading the reviews of the other customers, I understand that I am not the only one to have experienced this bad service. An online shop without a proper customer care cannot survive.

Personale cordiale, arrivo puntuale, ottima dotazione sul bus. Unica pecca è che non ci sono adattatori di corrente per le prese di corrente italiane e quindi non ho potuto ricarica il mio portatile, che uso per lavoro.

Ho disdetto l'offerta TIM SMART con regolare raccomandata. Questa viene da loro puntualmente persa, come è stato il caso anche di tutte le successive comunicazioni. Una cosa che non viene persa sono le loro fatture, che arrivano tanto puntuali quanto non dovute. Per fortuna ho tutta la documentazione con tanto di ricevuta di ritorno dalla mia, perché a quanto pare bisognerà tribolare per vie legali. Inoltre il servizio clienti è… Ma no, che idiota, la TIM non ha neanche un servizio clienti… INCOMPETENTI E TRUFFATORI!