Broadie

I am a big user of & reviewer with Trustpilot but I feel they have let me down recently.

Their audit software pulled one of my reviews last week although it was reinstated once I had shared proof of my dealings with them. No idea why they questioned my review ?

Yet their software has allowed 5 star reviews to be posted about Machinery4U after reviews had been posted clearly demonstrating there is a real problem and after a companies house update re the company was to be struck off !

These guys are con men. How on earth have they got positive reviews Trust Pilot ?

Companies House states there is a notice for compulsory strike off on 14/7

Ordered the Segway Navimow on the 14/7. Shipping 5-12 days and then estimated delivery 31/7.

Tracking provided. Came from Poland then Netherlands and then onto GB with carrier Caelum Express. Yes you’ve guessed it on 31/7 it was held damaged contacting the sender.

At this point the Machinery4u website disappeared and emails to both Machinery4u and Caelum came back undeliverable.

Now in touch with the bank

I've recently bought some Ray-Ban Meta sun glasses!! Love them and the idea but so frustrated by the fact that Live Translation & Live Vision are still not available after 8 days. They should be - I have UK account and glasses bought here in France on-line.

It seems that Ray-Ban and Meta don't get on. Each points at the other and no one wants to take ownership and sort it. Submitted a meta report and sent an email support at Ray-Ban several days ago and not even an acknowledgement never mind don't worry we will sort it !!

These guys had another chance. And failed miserably. Re committed delivery on or by 17/7 - easy noting they had confirmed on the 10th that the tub was in Limoges just 1 hour away.

On the15/7. They reconfirmed 17/7.

Today 4pm on the 17th they confirmed, after me chasing, that it is in Limoges (still) and will be delivered as soon as possible. That could be another week or so.

I have initiated refund. Miganeo are hopeless and don't really care about their customers.

Awful delivery company. And those businesses who choose this company and stay with them clearly don't care about their customer delivery service and will fail !

Sat with my delivery for over 5 days at a delivery centre just 1 hour away. Still waiting. Have tried to reach out to them using their online contact form to no avail.

They are incompetent & don't care

The chocolate covered liquorice are to die for! Absolutely gorgeous.

We first experienced Lakrids at a wine & liquorice tasting session at a wine estate in South Africa earlier this year and immediately looked how to purchase some more.

The website is easy to use and orders are shipped quickly. The chat, both AI & real agent, are very helpful re the products and delivery etc.

We have tried all flavours and all are wonderful. Especially the slow crafted ones that offer an extra gorgeous liquorice taste.

We ordered plenty for our long trip to France. A word of warning - if you offer your guests a taste they won’t stop at one piece. We have now stocked out and have just ordered a batch for delivery to France.

And thankfully all of our friends have now ordered their own

So frustrating. Ordered hot tub from these via Amazon as they had a good selection and offered fastest delivery time so we would get in time for my daughter visiting tomorrow (we are in France). On Friday it was confirmed they would deliver by today Monday 13th. We have stayed in all day Sunday & Monday to ensure we were available to receive.

Today on checking tracking the hot tub was still in Limoges. This is just 1 hour away and it has been there since Friday !

I flagged it with Miganeo via Amazon at 2pm. At 3pm they said they would investigate. Now 6pm and no update and no hot tub.

If you are a store you can have all the products in the world but if you can't manage the logistics and communications with concerned customers you will ultimately fail.

Ordered, paid and waiting in anticipation for delivery only to be told some 4/5 days later that actually not in stock and no visibility of when it would be. So instead they would action a refund.

7 days after paying for the item advised that ~ €600 refund was in process.

So in summary poor stock management and tardy customer service. A big let down.

The spa developed an HL fault within the first 13mths. I carried out all requested troubleshooting, including providing a video showing the displayed temperature increasing by over 20° in 3 minutes while the heater and pump were off.

Customer support repeatedly sent generic troubleshooting advice and then ridiculously advised that "During the first twelve months after delivery… it is automatically assumed that the defect existed from the beginning…” but that "after one year the customer has to prove that the product was already defective at the time of delivery" !! They then went onto say so "prove it"

Awful customer service & a total lack of care. If you are considering the purchase of an inflatable hot tub save yourself the expense & frustration & go to a trusted brand like Intex or Bestway.

My wife flew back to East Midlands earlier today. The Ryanair flight was delayed so she arrived at the Drivalia desk later than planned (1.5 hrs) but still during opening times so no worries as she had prepaid in full for the car. Or so she thought !

My wife was told they had given her car to someone else as she was late ! Even though she had paid for it already !! But they could get her another car for an additional fee of £72. Travelling alone they knew she had no option but to pay.

This is outrageous behaviour from a supposed reputable company. The staff member involved and his company should be thoroughly ashamed of themselves.

My wife was visiting our grandson. A happy time but she arrived thoroughly upset and angry.

Update based on response below:

There is a difference between a booking and a prepaid booking. If just a booking I can understand why you might only hold for a set period of time (although an hour at an airport with all the possibilities of delay seems a little too short) but a prepaid booking I don't. This should be allocated to the customer for the period paid for irrespective of whether they use it or not. To give it to another customer and then charge you for an alternative is outrageous.

Ordered some trousers to be delivered to my son for his birthday. GO Outdoors sent him something else. The security tag still affixed !!!

Sent an email explaining an issue. Nil response so far other than an email just asking how they did ! So I've obliged with 2 out of 5 stars !


Update in response to reply. I have already submitted the issue via your website. No response as yet

So 4 days after shipping and 4 days of nil communications the customer team finally wrote to me to say due to a shipping issue the order was now cancelled and I would receive my money back in 3-5 days !!!

No explanation of what the issue was. No option offered re shipping a replacement (my preference). Just cancelled !

So a frustrating and ultimately disappointing experience. No customer service or care.

Review based on experience so far.

The tee looked good. Easy to order & pay (as always).

Logistics & customer communications awful. Now 3 days since DPD advised of delay & no update from Backstage. Do they care ? No evidence so far that they do.

Awful. No delivery and no delivery update. This company is a cowboy outfit who doesn’t care bout customer service. Leave well alone. I wish I had !!

First time I have used and a good experience.

Easy to pick up and local

Kept updated although some estimate of time of delivery would be better than "it's close, stay tuned" as this message was in play for over 4 hours.

So delivery is my issue and not Currys?!?! No it’s Currys issue. It’s their delivery partner not mine.

Delivery due today but DPD app states there is a delay and will update shortly. It’s now 14:00 - the delay message was 00:55 !

So contacted Currys online and after some effort managed to engage with a real agent rather than the bot.

The real agent said don’t worry delivery is today all is going “swimmingly”. I pointed out what DPD were saying. 2 minutes later the agent came back to say that the team were working the issue hard and I should receive tomorrow !!

Seriously this is so poor. I have no confidence in Currys and will seek to find a different supplier for any future purchase.

My advise to Currys is own your delivery partner, care about your customer and update with real information rather than make it up and in a timely manner.

Will update re whether I receive tomorrow

Update
Goods received next day. Improved score to 2 as appreciate response below and acknowledgement of frustration

The lifetime guarantee is a con. A corner of my case collapsed on only its 3rd outing.

On raising a claim Carl Fredrik advised “To clarify, any damage that occurs while your suitcase is in the airline’s possession is legally classified as carrier mishandling.”

So unless the case implodes or a wheel falls off whilst it is sat unused at home the life time guarantee does not apply. It is not worth the paper it is written on. I have had suitcases costing 1/5 of the cost of my Fredrik case that have never suffered such a failure! And when I have had an issue with one of these cases it was replaced without argument.

There is no doubt in my mind that my Carl Fredrik case has failed because the corner lacks sufficient reinforcement.

The case cost a lot, it looks the part but when you need this so called premium company to stand by its customers it’s customer service proved absolutely awful. A big let down.

Bought from Danish Endurance before and all good. But not this time.

Ordered underpants via Amazon on 13th October. Still not arrived and now a message saying if not arrived today can have a refund - thanks!!!

Yet currently offering next day delivery. Why on earth haven't a replacement package been sent out ?? Not a very customer focused experience this time !! And yes I've ordered via Amazon but they are the logistics company. I'm still customer of Danish Endurance !

Not good. Ordered. Paid for express delivery. No sign of despatch so chased. Order to be reissued. But then cancelled as no longer in stock. Should get my refund within a few days (7-8 days after my order)

Poor at every level.

A new and potential returning customer lost !

A complete con. Items on website look great. So do the reviews but they don’t actually exist.

Stay away from Marthalondon