With 207 miles still to drive home we would rather not have waited 3 hours between our call and the arrival of the Patrol. Stating our case to the operator was a lengthy and uncertain process. Surely all that is needed is membership number, nature of problem and location?
We were given a range of ETA but the patrol man contacted us and arrived two hours under the longest of these. Well done him.
Patrolman was pleasant, and thoroughly on top of his job. Again, well done im (Peter I think).
I'm not sure that 'great' is the correct word to use to describe the experience - 'almost straightforward' better describes it. 'Almost' because I failed at the last hurdle (that of payment) to complete the process and that was a nuisance. Fortunately Lynn of your Support Seam sorted it out the next morning efficiently, politely and with humour. You should know she is a Star.
23 October 2022
Reply from Great Rail Journeys
Thank you for leaving a review, Mr Humpston. I'm sorry to hear about the issues you had with payment, however I would like to thank you for your lovely comment about my colleague Lynne, I will pass your kind words onto her. Best wishes, Tia.
I don't need a new boiler, I don't want a new boiler. And I don't need or want the company to repeatedly e-mail me several times daily with its adverts.. It is counterproductive and offensive as I have asked them to desist but they are not listening. I suppose they find it amusing - I don't.
8 January 2022
Unprompted review
Reply from 247 Staywarm
Hello,
We are really sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
Could you please share your details with us? That will enable us to look into this further.
Thank you for giving us a chance to improve.
Kind Regards, 24|7 StayWarm
Updated: 1/24/2022
Hello,
We apologize for all the trouble and difficulty, please accept our sincere apologies for the inconvenience. We will take this in notice and make sure this instance doesn’t take place again.
24/7 Home Rescue prides itself in always striving for exceptional customer service, so this is a huge setback for us. Our relevant team have investigated your concern thoroughly and we would like to confirm you that you will not get contacted again regarding a new boiler. Thank you for notifying us and giving us a chance to improvise.
Concept is excellent. Selection of goods is excellent. Bargains excellent. Packaging often poor. Delivery rather slow. Response to enquiries non-existent
The purchasing side of groupon is good and the range of goods available is excellent. This is let down somewhat however by the suppliers - waiting time for delivery is sometimes weeks (much too long) and frequently (almost always) goods are not wrapped properly and sometimes not in boxes at all. This is disappointing when the item is to be given as a present. Suppliers don't seem to give Groupon customers any sense of equality let alone priority.
I am not at all surprised that 97% of the reviews received by this company have been in the 'Excellent' category. This has certainly been my experience with the 3-4 orders I have sent them. The material consisted of 35mm colour slides, some 50 years old and stored rather badly over the intervening period, and the conversion to memory sticks has been unbelievably good. More slides keep being unearthed and of course I shall continue to use them as more slides keep being unearthed.
Aged hangers at rear of vehicle gave way and end of exhaust system sank to the floor - overnight on my driveway. Needed temporary fix to enable me to get to a garage for definitive repair.
Patrolman was polite, enthusiastic and knowledgeable. Thoroughly on top of his job he soon had a solution to the problem which he then implemented to my entire satisfaction.
20 August 2021
Reply from RAC Breakdown Cover
Hi,
Thank you for your feedback regarding the service you received from one of our Patrols. We’re glad that they were able to assist and if you need anything else, don’t hesitate to reach out to our team on Facebook or Twitter!
I am new to GoGroopie and am still feeling my way. So far I have encountered no problems and am impressed - particularly at the cost savings. Delivery is usually prompt although in a few cases packaging could have been more substantial.