Stephen rekab

No issues. Prompt delivery

No issues.
Prompt delivery
Fair price

I discovered that the 16 x tiles were not in stock at headquarters and that delivery from their self selected store- the Stillorgan branch, just 5 kilometres away- was going to cost €70 which I paid when placing the online order on 24.04.26

I am yet to receive the tiles or a response from the salesman who informed me about the current unavailability after I emailed him asking to change my order from “curb side “ delivery to “Store pickup” - intending to travel by taxi from Dunlaoghaire to Stillorgan whenever the 16 x 30cm x30 cm tiles arrive.

So far no follow up or update from Right Price Tiles on a great online offer they promised would be in store “the week following “ my online purchase.

It's good to feel that I can support good experiences with good businesses that take seriously their internet customers and critisise those who are resistant to making improvements when a customer points out any difficulties they experience with their BOTS or real live customer care workers

I tried to order a grill tray pan, plus the grid and handle for my 50cm FLAVEL Cooker on 15 March 2026:

1. The parts page failed to include the dimensions of the differnent items available or cross refrenence with an identifiable serial or model number

2. I received the correct handle but not the correct grill pan and no grid.

3. I went to the 4ourhouse.co.uk website and tried to correct the error HOWEVER the customer care website failed to function and after several attempts I resorted to using the Returns service.

4. The returns service function froze after I entered the required details required to identify my Invoice and order number.

5. So I used the only remaining option and engaged with their BOT and having followed instructions convinced De Graft ( that's it's name) that there was a problem and whilst still explaining and seeking satisfaction , De Graft asked "if there was anything else it could help me with?" and then proceeded to abruptly END THE CHAT before I could respond.

My advise?:
NEVER RESORT TO USING 4OURHOUSE.CO.UK.
go anywhere, go to China or Europe, but friends avoid
4ourhouse.co.uk. They don't like their job

All good. No issues. Prompt service and delivery.

For some inexplicable reason this package took a little longer than usual to clear An Post IRISH CUSTOMS yet even though import duty and VAT had been paid in full a week before.

I suggest Base Formula use a different shipping firm.
And offer the customer an alternative to An Post.
Sometimes time can be more than money

The silver lining is that Base Formula have a great customer care process and remained engaged with the customer until the delay was resolved today 4th Feb.
Well done and thank you

Perfect: price and delivery time
Thanks

Great Productions
Great price
Prompt efficient delivery.

I bought a Premium Spray Mop for Wood Floors
By Bona from Wayfair Ltd on 29th November 2024 for a very fair price :

Ordered On: November 29, 2024Wayfair.ie
Order #4225794804

BUT there was a CATCH !
I was promised an efficient delivery by Wayfair sales blurb using their preferred shipping agent EVRI - whoever they are - rather than say Royal Mail or DHL or any other reputable firm. I only had this one choice even though I, the customer, was paying for it.
Delivery was promised in 1 Week
(but no later than the 13th December).

I got an email a few days later cheerfully informing me that the package had cleared customs

- but come the 13th ... NO PACKAGE at my door !!! ...

but I did get another cheerful email with an excuse about congestion due to the volume of packages being processed

That email promised that I should expect my mop on the 16th Dec-
but, yep ...you guessed it, come the 16th of December

-NO feckin mop - & my kitchen floor looking all the worse for wear after such a long delay!!

So today, the 17th December, guess what?...

Wayfair Ltd/EVRI have sent me another email informing me that I should expect my mop between 27th and the 30th December 2024 !!!

THIRTY DAYS + after they took my money.

As the Welsh used to say " Don't get your hopes up laddie-they are only feckin English after all !"
(despite the .ie in their URL)

Certain important information about my booking is NOT highlighted on the confirmation of booking email - including notably that there may be issues with providing checkin details to the company with which a booking has been made. IMO this is vital if the booking is for a morning or 48 hour pick up. I am left unnecessarily in doubt whether there will be an issue at the counter - because the landing page for the early checkin only informs me that "There is a problem with the booking. Please try again later".

Quicker than you can say “- Donald, Duck!”

All good no problems

Definitely a scam IMO

...because the site fails to work when used with the additional security buffer of paying using PAYPAL.

A tell tail sign for these English/UK scammers.

I was offered a FREE 7 day, NO OBLIGATION trial of Amazon PRIME as I landed at the check out webpage.
I opted in: "sure why not says I"

However after a day or so, I had buyer's remorse and choose to cancel my Amazon Prime membership.

What happened next was disappointing:

My item went missing for 10 days without a notification from the seller - who had shipped it - or Amazon PRIME - who had lost it!

Reaching out to Amazon online, I asked what had happened to my purchase.
Having been compelled to call Amazon, after a long wait, I opted for a call back. A very nice lady offered me a full refund. FYI, this option was not displayed to me online.
"Great ! thanks, yes please. Let's do that".

Guess what happened next?

She sends the money back into my credit card account and withing a couple of hours of it happily resting in my account - don't I get an email next day saying the product was being delivered!

It arrives; I print the RETURNS LABELS and stick them to the unopened box.

Then I noticed that the Package required a STAMP, which turned out to be €9.00

So I found myself being put in a position of PAYING for accepting a NO OBLIGATION FREE TRAIL OF AMAZON PRIME 24-48 HOUR SHIPPING - should I RETURN a refunded order.
Mmmm!?!

OR

alternately I am tacitly being invited to injure my personal integrity if I don't post the (now) unwanted item back to the shop who in fact had sold and shipped it in good faith.

It seems to me that it ought to be the manager responsible for the online Free AMAZON PRIME trail promotion- who should be the individual sanctioned for making an offer s/he never intended to honor in word as well as spirit.

Shame on you Sir or Madam, no doubt on a lower wrung of the Regional management ladder, on your shifting your lack of integrity from yourself and onto the shop or the guileless customer you have out witted today.

Are you proud of your interpretation of fair procedure of a dispute between a shop, a customer and Amazon Prime?

Customer Care are clueless!
1). Georgiana and her colleague Adriana - really should seek another job since they cannot locate any parts no matter even if you send them photos of the manufacturer's badge with unique Product and Serial numbers printed clearly on it + a photo of the actual product with the manufacturer's logo on it.

2). It takes them several days in between each reply to their requests for further information - even if you presented it to one or the other of them in your previous email inquiry.

3). Do yourself a favour -- shop elsewhere for any part you require !

Try ANYWHERE except FIXPART.ie

ps - fyi an hour after I first posted this review a 3rd fixpart.ie customer care -Katerina - sent an email asking the same question as her other two colleagues at fixpart.ie . Unbelievable.

Prompt. No problems. All good

I had no delays in receiving the order or the quality of the product &packaging.