G*

Once upon a time not long ago there was an absolute joke of company called GLS...... parcel has been 'out for delivery' 3 days running and notified as such.....doubtless they will play the 'adverse weather' card.....they must be delivering by huskie and sled.....problem is there is no snow try using a truck. UPDATE NOPE NO ONE BOTHERED THEMSELVES AND CONSIDERING IT'S NOW APRIL JUST REINFORCES THE RATING

Absolutely useless customer service not offering a free form inquiry. Joined got a credit in account can't use it despite it being sat there. Site doesn't explain how to obtain cashback in so far it would appear you have to access through their website. Proof just spent 200+ GBP on ebay and no track. Not worth the hassle and 'allegedly' paying for the pro membership. USELESS

Been using IA since 2022 and almost exclusively due to the service given and resolved mutually amicably. However recently have to say reconsidering the decision due to lack of responses (bordering on being ignored). Recently received sales invoice (paid) with item marked as missing by IA staff yet no credit.....have to accept certain responsibility myself as been 2 years for a similar 'promised' resolution and the old adage of 'fool me once shame on you....fool me twice shame on me'....Have spoken directly at length with one of the directors and understood some of their issues but despite promises to be resolved I'm afraid its one way traffic.

Absolutely cannot fault the company from initial contact through install and ongoing monitoring. Great team of people at all levels......100% recommended

Once again an auction (24/08) of items that allegedly were lost....... yet miraculously re-appear weeks later.... warning to any seller get a consignment/receipt note. This lot give auctioneers a bad name.

Have to say should of read reviews on here. Dropped off numerous items.... some went into auction and others didn't when inquired about the ones that didn't answer was oh should be in next week....only problem being they all went on holiday, once returned said they haven't any of the items....sounds familiar ? read the other negative reviews it seems its common practice !!! Actual member of staff who booked the stuff in very helpful and remembered the stuff but miraculously it had disappeared...... and it appeared in a subsequent action. Seriously dodgy practises! Missed items they had actually sold and had to review the statement 3 times !!! Then issued a cheque (despite me previously issuing details previously ) that hadn't been signed....put it in the post and we'll re-issue it....fool me once shame on you .....not likely had to drive all the way from Cavan to get it signed. Not really a case of buyer beware more like seller beware USE AT YOUR PERIL/LOSS..... oh and good luck trying to get a response out of them

Great installation team and very helpful in responding to issues

All levels of service has been a pleasure. Listened to myself at all stages and resolved minor issues pro-actively and responded. Installation team are a total credit to the company (only singling them out as could not have done anymore, punctual, polite, professional) That's not to say the rest of the interfaces I had with PV were any less positive just totally epitomised good service on a face to face basis. On a personal experience level I would recommend them totally

Very responsive company to detail with and helpful. Flexible in design stage to come to mutual solution as I had a ground mounted system fitted and doing the prep work myself. Project got delayed slightly due to communication error (on both sides) and was in danger of grant application expiring....PV pulled out all the stops to get it back on track at all levels and a genuine 'listen to the client' attitude. Installation team on the day were professional/polite/punctual.....could not fault. Highly recommended

Exactly the same as Marie(previous reviewer) experience and I was only 67 litres short despite having spare drums. Actual price for 1000 litres and 500 litres was the same so no excuse there. More interesting actual delivery was by Currans. Here's a Top idea... order half you need and make them come out twice at their expense.......or order with more open company as it says no where in the website about shortfall despite 'ChespestOil' saying read them.

Absolutely cannot fault these guys. Great communication and brilliant experience. True to the word and cannot fault. Not an easy delivery but all parties went above and beyond.

Great platform for giving constructive positive or negative feedback very helpful

Found a real efficient trust worthy shipper

Cannot fault the efficiency and customer care given by SW. Staff are a credit and hopefully a valued asset to the company. Highly recommended and unfortunately can't give them more stars :) veryimpressed

So since my original review of 14th July the total some of resolution is ZERO. Despite promising and outlining resolution with legal bodies they choose to ignore and believe this is breaching FCA of due diligence guidelines of which they appear to regard/disregard which ever suits their situation. If anyone is having dealings with these people be prepared for a battle. At least Dickturpin had the decency to wear a mask!!!

Customer service could not fault, had an issue with delivered goods , customer service offered several options and no issue with any of them, mutually decided on a suitable resolution which was successfully executed...couldn't fault

ABSOLUTE WASTE OF TIME IF YOU WANT TO GET YOUR MONEY!!!!! So yet again lies over time scales, started a claim in excess I've 4 weeks ago to be told 3 weeks ago 7 to 14 working days !!!! now exceeded , no contact till a 30 min call to say they'll process it 'soonest'.....we'll complete the escalation process!!!!! This is not the first instance infact been going every time for 4 years. AVOID YOUR COMPANY USING THIS SO CALLED PROVIDER.
Update: your reply shows how disjointed and lacking in either co-ordination or just writing something for the sake of writing something in an attempt to be seen to be taking it appropritely ...I'D ALREADY SENT AN EMAIL TO THAT ADDRESS AT EXACTLY THE SAME TIME AS WRITING THE INITIAL REVIEW.....INCOMPETENT !!!!

Absolute disgusting treatment with regards dealing over a bereavement issue of transferring estate assets(shares) Bereavement was approx. 6 years ago and still ongoing despite solicitors writing formal letters with appropriate information. Total avoidance of responsibility for dealing with issue despite providing information requested. AVOID or if nearest and dearest have financial dealings with these people then get them to find appropriate organisation. I'm amazed that companies like Shell, Lloyds , BG etc associate with them ! So the response was they cannot engage with myself as not the legal holder of the account yet they have been contacted SEVERAL times by over 2 years by both the Legal Beneficiary (My partner) and the authorised legal appointed representative (documented).....the only reason for my involvement was due to the emotional distress being caused which is directly attributable to Equiniti incompetence

Excellent response , order , delivery and communication.....couldn't fault...lot of companies should take a leaf out of their books.....all aspects website easy to use, contact details correct and obtainable (human being)...not some ridiculous bot. WELL DONE and please pass on compliments to Vickie (surname withheld by myself for the purposes of this review)

Didn't place order based upon no response to query ..yet they repeatedly send me reminders (several in as many days) to complete order.......seriously stop relying on cookies and provide good old human customer service.....sorry ordered elsewhere.......and please don't ask me to remove my order not my issue I've got a boiler now and was delivered perfectly , brilliant customer service by JT Atkinson & Sons.