Nicky

I cannot log in to Ebay. They have all of the correct phone numbers but I never receive the call or text to enter the verification code. I have contacted Ebay on numerous occasions and they tell me everything is correct!! THEN WHY CAN'T I LOG IN EBAY???
I have also tried to log in via my Facebook and Google accounts and always end up at the same Ebay verification page waiting for the call or text that never comes. How can I possibly shop on your platform if your system will not let me in?
Also I do not appreciate having to send a picture of my passport and a selfie to a company that will not let me onto their platform.
Ebay is becoming far more trouble than its worth.

This was my second order from Melon and Starfish and it has been just as wonderfully straightforward as the first one. It arrived quickly and was perfectly wrapped, and with free gifts too which are always a treat! Thank you Melon and Starfish!! 🥰

FAQs mention postage refunds if you send more than 1 kg, (I had 3.5 kg of coins) , so I emailed the company to check and they replied that they'd refund half (I wanted to donate to charity and send with Royal mail - £9.25) up to a certain limit. They also said they'd pay all of it If I sent it with their choice of courier. I wish I'd kept that email - a lesson learnt!
The coins were 'exchanged ' very quickly but when I received my breakdown receipt there was no mention of a partial postage cost refund (which I thought would be added on to the RSPBs donation.)
So I queried it, only to be told that my amount was too low - apparently there is a minimum order value of £31.00 in order to get the postage refund. Mine came to £27.00. How convenient. I replied again saying where was this mentioned on the website? All it says is that there's a minimum weight.
And this is where I decided on the 1 star. I received a very passive aggressive reply suggesting that next time I check before posting, which I HAD done and reiterating what had been said previously.
So, to summarise my reason for the bad review: The company reneged on 'half the postage refund', I would have expected them to honour it as I had been told that's what I would receive, (Or rather - The RSPB would) ESPECIALLY as it was going to charity, not being refunded to me personally. And I don't appreciate the (increasingly common) approach of customer service being all sweetness and light before the transaction but dropping the mask when the transaction is completed or the purchase is made.
Before I finish - with respect, please don't reply saying 'your total was too low to qualify for refunded postage on this occasion as per terms and conditions or policy etc' as a) it's nowhere on the website (and if it is it needs to be more obvious) and b) I was told I would get half back (and NO mention of minimum totals was made in that reply.)

This was my first time shopping with Melon and Starfish, but it definitely won't be my last! Firstly, customer service was fantastic; I had quite a few pre order questions and they were answered quickly and thoroughly. I received my dispatch email within about 25 minutes of ordering (!) and my order arrived 2 days later. It was beautifully wrapped in pink tissue paper and care had obviously been taken to ensure no damage to the products in transit. I also received 2 free gifts. There was even a note on the box saying 'Don't leave unattended, hand to recipient' which is great as my postman has a habit of leaving things on the doorstep without knocking; I don't think he was impressed! 😆, but I was! If you are reading this and are at all hesitant shopping here - don't be; Melon and starfish are a fantastic company and this has been an absolutely faultless shopping experience from start to finish. This is how online shopping should be! Thank you Melon and starfish - I'll be back very soon. 🥰

A faultless transaction from start to finish. I'll definitely be shopping at trend again.

I don’t like leaving negative reviews, but sometimes you just have no choice.

I placed an order for 30 metres of 10 mm anchor rope with a thimble spliced at one end on Thursday (17/7) lunchtime. First the good points: Delivery was extremely fast; the order arrived on Saturday.

I am also pleased with the rope itself, but that is where the good points end.
The rope arrived with cable ties around the thimble, which I removed, assuming that they had been put on just to keep everything in place during the splicing. I've had many ropes with spliced thimbles in the past and have never received one held together with cable ties.
When I checked the splicing I saw that the thimble was very loose, so loose that I could easily fit a finger between the thimble and rope. In fact the thimble came out of the rope loop altogether when I was checking the length of the rope. It was obvious at this point that the cable ties were in fact doing the job of holding the rope and thimble together, rather than the rope hugging the thimble snugly, as should have been the case.

As the rope was clearly not fit for purpose I contacted the seller and (politely) explained the situation. I sent 2 photos of the thimble (obviously loosely) within the loop, and another of the thimble sitting next to the rope loop. In my email I asked how we should proceed.

I obviously didn't expect a reply over the weekend (I sent it on Saturday,) but I was very impressed to receive a reply at 9.07 am on Monday.
The seller asked if there had been zip ties connecting the thimble to the rope, and if there had, did I remove them?
This was the point where I stopped being impressed.

At 9.40 am I replied that yes, there were 3 cable ties which I removed, as I assumed they had been put on just to hold everything together while it was being spliced. I mentioned that I have had many ropes with spliced thimbles in the past and none have ever been held together by cable ties. I pointed out that there were no cable ties in the product photos on his website.
I reiterated, how do we proceed?

At 11.50 am I emailed again, as I now seemed to be experiencing 'radio silence'! I apologised for my impatience, asked if he could please let me know what's happening, (as I need the rope soon.) I pointed out that the rope was not fit for purpose and suggested he might have another look at the photos l'd sent. I said that If he was in any doubt he could do an internet search on spliced thimbles and he would see that there was not a single cable tie in sight! I suggested that perhaps a small partial refund may be in order to cover the cost of getting the rope respliced locally, and could he please let me know how he was going to resolve this. I ended my message by requesting that he please email me whatever he decides, even if he wasn't going to do anything, which I think was very reasonable of me since I was virtually giving him an 'out’. At this point just an email saying sorry for the inconvenience would have gone a long way!

It has now been 24 hours since I last emailed him and I've still had no response, and I think it's obvious I'm not going to get one. It's bad enough getting mediocre splicing workmanship, but I find it incredible that some companies think it makes good business sense to just ignore you when you have an issue, (that is their fault.) It’s short sighted as guess who I won’t be buying rope from in the future?! Anyone can pack an item and post it out; the acid test for me is how a company deals with an unhappy customer. Suffice to say this company have absolutely failed that test. I do not, and will not recommend them to anyone, and I will never be buying anything from them again.

Great product, delivered when they said it would be. Great customer service; helpful and speedy answers to questions.

Great service.I received an email in the morning with a 2 hour time slot and the parcel arrived exactly when they said it would. The delivery driver was very pleasant and friendly too. I generally hate courier companies (so many bad experiences) but these guys were great!

We booked a property last February for this summer.
Last week we received a letter from the owners saying that the property was no longer available. Customer service were very helpful and quickly refunded our booking fee. They also offered to help us find another property,
A few days later we booked another property but unbelievably that one was double booked! We used the `quick book` facility but that evening received a message from the owner saying that someone else had booked earlier in the day.
Once again customer service were very helpful, quickly refunding our booking fee.
All in all its been a bit of a nightmare few days but Holiday France direct customer service was fantastic - friendly, helpful and professional.

This was my first time shopping at Toolstation. I wanted an airless paint sprayer and a local Screwfix told me I had to wait nearly a month for one to come back in stock. I searched online and found Toolstation. I had to drive about 45 minutes to get there but they had 4 in stock. Out of interest I checked stock in other branches and they all had at least one in stock. The shop was modern and clean, the staff were friendly and helpful and service was quick and easy. I bought my paint sprayer and many other items. Everything was in stock. The prices are excellent and I got a free coffee!!
I wouldn`t hesitate to shop there again.

I placed my first order with Handmade naturals on the 1st April. I ordered: Frangipani and grapefruit shower gel, shampoo for normal / oily hair, olive and jojoba conditioner, face cleansing oil, moisturising face wash, unscented hand and body lotion and sensitive face cream.
Firstly I want to say that I would give 5 stars for the customer service and delivery, if that was all I was judging. Pre order questions were answered quickly and in detail, delivery was quick and everything was extremely well wrapped. A few samples would have been nice but that`s not a deal breaker.
Now please remember that this is only MY experience and opinion, (Obviously everyone has different skin type, hair type and sense of smell) but I was disappointed in the products. I made sure to give them a fair go (3 weeks) before leaving this review.
The shampoo absolutely stripped my hair, so much so that I could barely even massage it in. My husband had the same result. To be fair though it smells good and lathers well. Once I had rinsed it out it was impossible to get a comb through unless I conditioned. It made my usually normal hair oily and lank. (This wasn`t a hair detox as I had previously used Aubrey organics.)
The conditioner was, in my opinion far too thin and I had to use a lot of it. I found it left my hair lank and feeling heavy. I experimented with using less but had the same results. I also experimented with leaving it on for varying amounts of time, but the results were the same.
Using this shampoo and conditioner in the evening I was shocked how lank and dirty my hair looked and felt the next morning. I usually wash it every other day, but it HAD to be every day with these products. My hair lacked shine.
The Frangipani and grapefruit shower gel was good enough. It lathers well and didn`t dry my skin, but I expected something `wow`for the price. I was expecting a really lush, full frangipani scent (one of my favourite flowers) but I just didn`t get that.
The face cleansing oil smelt lovely and had a nice texture but unfortunately left my eyes puffy and irritated, as did the sensitive face cream, despite both being suitable for using around the eye area. I also found the sensitive face cream too greasy; it left my face very shiny.
The moisturising face wash was, unfortunately for me, anything but. I found the foam was quite thin (Previously I used Madaras foaming face wash which is lovely; dense and creamy,) and it really dried my skin out. I wasn`t keen on the smell either, to my nose faint vanilla and rose with a hit of vinegar!
The unscented hand and body lotion had a lovely smell of marzipan when applied to the skin, but I found it slightly too greasy. It also took a long time to sink in.
I had read the many glowing reviews on the Handmade naturals website before ordering and I was really excited to try the products. Their ingredients list is impressive (being EVERYTHING natural) but I still want products that are both effective and enjoyable to use. Personally I am willing to compromise slightly on the level of natural ingredients in a product to get the wow factor.
To be honest I debated whether to even leave this review as it is so negative on the products. What made my mind up was the fact that I can very rarely find anything but good reviews for products on companies own websites (not just this one) and I think people like to know the good and the bad, so they can make a balanced decision.
This has ended up a lot longer that I intended so, the bottom line as I see it is: Handmade naturals are a great company to deal with. Their customer service is incredible; their products (for me) not so much.

I ordered a moon pendant and an 18" snake chain late one afternoon and was amazed when they arrived 2 days later. The customer service team at Holisticshop is amazing; nothing is too much trouble for them and they are very friendly and knowledgable. I will certainly be shopping with them again soon and, if you`re in any doubt, don`t be; this is one of the few online shops I`ve found that has everything; an amazing, easy to navigate website, a fantastic range of products, great prices, fantastic customer service and fast and efficient delivery. Holisticshop are amazing!!!