iMobie Inc. Avis 

Réponse de iMobie Inc.

ll y a 6 jours

Bonjour,

Merci d'avoir pris le temps de partager votre expérience avec notre programme. Nous sommes ravis d'apprendre que vous trouvez notre outil simple, pratique et rapide pour transférer vos photos d'un appareil à un autre. Votre satisfaction est notre plus grande récompense, et nous vous remercions sincèrement pour vos aimables paroles.

Concernant le changement d'ordinateur

Vous avez mentionné qu'il est regrettable de devoir racheter le programme lorsque l'on change d'ordinateur. Je souhaite apporter une clarification importante à ce sujet :

Il n'est pas nécessaire de racheter le programme lorsque vous changez d'ordinateur.

Notre politique de licence est conçue pour garantir la sécurité de votre activation. Si vous avez acheté une licence pour un seul ordinateur et que vous souhaitez la transférer vers un nouvel appareil, il vous suffit de nous contacter. Nous procéderons à la désactivation de l'ancien ordinateur et vous pourrez réactiver la licence sur le nouveau, sans frais supplémentaires.

Nous prenons la sécurité des codes d'activation très au sérieux, et cette mesure vise à protéger votre achat contre toute utilisation non autorisée. Si vous prévoyez de changer d'ordinateur, n'hésitez pas à nous contacter à l'avance, et nous vous guiderons à travers le processus.

Nous sommes ravis que vous appréciiez notre programme et espérons vous compter parmi nos utilisateurs fidèles. Si vous avez d'autres questions ou remarques, n'hésitez pas à nous contacter.

Merci encore pour votre confiance et votre avis précieux !

Cordialement,

Votre équipe iMobie

Réponse de iMobie Inc.

10 juil. 2026

Dear Customer,

Thank you so much for taking the time to share your wonderful review of FocuSee. We are truly delighted to hear that our tool is simple, efficient and easy to use for your internal employee tutorial videos.

It means a lot to us that you find the zoom and blur functions helpful for making your videos clearer and more professional. We are also glad the intuitive editor and streamlined interface help you save plenty of time compared with other recording software you have tried.

Your kind recognition motivates us to keep optimizing FocuSee and bringing more practical features for tutorial creators. If you have any suggestions for future improvements while using the tool, feel free to reach out anytime.

We wish you smooth video creation work ahead!

Best regards,

Your iMobie Team

Réponse de iMobie Inc.

7 juil. 2026

Dear Customer,

We are truly sorry to hear that our product failed to work on your Samsung device and that you are disappointed about the 25 EUR purchase cost. We completely understand your frustration when the tool cannot deliver the expected function after payment, and we sincerely apologize for the unpleasant experience this has brought you.

To better assist you with troubleshooting or processing a refund, we would greatly appreciate it if you could share a few key details with us first. Could you kindly let us know which exact software you purchased and used on your Samsung device, such as DroidKit, AnyDroid, PhoneRescue for Android or another iMobie tool?

Additionally, please describe the specific problems you ran into step by step. For example, whether the program failed to detect your phone, got stuck on a certain operation screen, popped up error notifications, or could not finish the unlocking/data transfer process. These details will help our technical team quickly identify the root cause of the failure.

If we try all feasible troubleshooting solutions together and the tool still cannot work properly on your device, we will fully comply with our official refund policy and arrange a refund for your order accordingly.

For faster support, you are welcome to directly contact our dedicated support team or send the complete log files generated by the software to our official customer service mailbox: cs@imobie.com. Our technicians will analyze your logs thoroughly and provide targeted guidance as soon as possible.

If you have any other questions, feel free to share with us anytime.

Best regards,

Your iMobie Team

Réponse de iMobie Inc.

3 juil. 2026

Dear Customer,

We sincerely apologize for the unpleasant experience you have encountered with our AnyDroid lifetime version and our after-sales service, and we deeply regret the frustration, disappointment and upset feelings this issue has brought to you.

We would like to give you a detailed and transparent explanation of the activation mechanism and the relevant service issues, and provide you with a complete solution to resolve your problem thoroughly.

First of all, we would like to explain the software serial number activation and binding mechanism to you in detail. To effectively protect the security of users’ activation codes, prevent unauthorized copying, piracy and illegal use of licensed software, and fully safeguard every user’s legitimate privacy and property rights, our official activation system adopts a unique one-device binding verification rule for each single activation code. Specifically, one legitimate serial number is only authorized to be bound to and used on one single computer device at the same time, and the activation code will be permanently associated with the hardware information of your original computer after the first successful activation.

Therefore, if you replace your computer equipment, format the hard disk of the original device, or change the core hardware configuration of your computer, the system’s online automatic verification mechanism will identify the device change and automatically lock the activation authority of the original serial number, resulting in the failure of normal use of AnyDroid. This is a universal security setting for all our licensed users, not a restriction targeted at individual users. In this case, you do not need to repurchase the software or apply for a new serial number. You only need to contact our official customer service team, and we will manually lift the original device binding of your activation code. After the binding is released successfully, you can reactivate and normally use your original lifetime serial number on your new computer without any additional fees.

Secondly, our official customer service team provides 24-hour online global after-sales support all year round, and we have always adhered to the service principle of replying to and handling every user’s consultation and problem ticket in a timely manner. Every user’s request will be recorded and processed by our professional customer service staff. The failure to reply to your emails for a long time is not our normal service status, which may be caused by abnormal email reception, system message omission, spam mailbox interception.

To help us quickly locate your historical consultation records and solve your problem for you as soon as possible, could you please provide us with your official service ticket number that you applied for when you sent the previous emails? Meanwhile, you can also resend your purchase information (including your purchase email, order number, and the original serial number of AnyDroid) to our official after-sales mailbox (cs@imobie.com). After receiving your relevant information, our professional customer service and technical team will immediately lift the device binding restriction of your activation code, and guide you step by step to complete the reactivation operation on your new computer to restore all functions of your lifetime version.

We will provide you with thorough problem solving and follow-up technical support until your software can be used normally on your new computer.

We sincerely hope to get your understanding and give us a chance to make up for our service mistakes and restore your trust in our brand.

Please feel free to contact us if you have any questions or need further assistance. We will be on standby 24 hours to serve you.

Best regards,

Your iMobie Team

Réponse de iMobie Inc.

26 juin 2026

Cher utilisateur,

Nous vous prions de nous excuser sincèrement que notre outil n’ait pas donné le résultat escompté et n’ait pas permis de récupérer vos données. Nous regrettons vivement que vous ayez été contraint de réinitialiser votre appareil aux paramètres d’usine. Nous comprenons pleinement votre déception et nous vous présentons nos excuses les plus sincères pour cette expérience insatisfaisante.

L’efficacité de la récupération de données dépend de nombreux paramètres techniques. Lorsque des fichiers supprimés sont écrasés par de nouvelles données sur le téléphone, aucun outil de récupération ne peut parvenir à les restaurer, ce qui explique l’échec dans votre situation.

Si vous souhaitez déposer une demande de remboursement conformément à notre politique, veuillez nous communiquer votre numéro de commande, ou bien envoyer un courriel directement à notre boîte mail : cs@imobie.com. Nous traiterons votre demande aussitôt que possible.

Nous prenons vos remarques très au sérieux et continuerons d’optimiser les performances du logiciel afin d’améliorer l’expérience utilisateur à l’avenir.

Veuillez accepter nos salutations distinguées,

L'équipe iMobie

Réponse de iMobie Inc.

Actualisé le 30 juin 2026

Dear Customer,

We are overjoyed to read your wonderful review and thrilled to know our product successfully restored your phone back to its normal working state as you expected.

We truly appreciate you taking valuable time out of your day to leave this kind comment and express your gratitude to us. Your recognition means a lot to our entire technical and customer service team, and it motivates us to keep polishing our software functions to offer smoother, more reliable performance for all users in the future.

If you run into any device-related troubles or need technical support while using our program later, please do not hesitate to contact our dedicated support team via cs@imobie.com. We are always on standby to offer prompt, professional assistance to resolve any problems you may encounter.

Once again, thank you sincerely for your trust and positive feedback.

Best regards,
Your iMobie Team

Réponse de iMobie Inc.

Actualisé le 30 juin 2026

Dear Customer,

We are incredibly grateful to receive your warm and sincere review, and we are truly delighted to hear that you find our service secure, reliable, and that you highly recognize our company’s integrity and trustworthiness.

We have carefully noted your constructive suggestion regarding the areas we still need to improve, especially major device unlocking functions such as FRP bypass for mobile phones. Your practical feedback is one of our most important references for product iteration and technical optimization. Our R&D and technical teams have long been working continuously to upgrade our unlocking modules, expand compatible device models, fix existing technical barriers, and enhance the overall success rate of FRP removal. We fully understand that stable and effective FRP unlocking is a core demand for many of our users, and we will prioritize optimizing this feature in our subsequent version updates to resolve the existing pain points you mentioned.

Again, we sincerely appreciate your recognition of our brand’s honesty and reliability, as well as your objective and thoughtful improvement recommendations. We will keep refining our product functions while maintaining our consistent transparent and trustworthy service standard, striving to bring you an even more satisfying user experience in the future.

If you encounter any other technical issues or have more suggestions during your use of our software later on, please feel free to reach out to our customer support team at cs@imobie.com anytime. We will always be ready to listen to your voice and provide timely professional assistance.

Thank you once more for your support and kind words. We wish you a pleasant day ahead!

Best regards,
Your iMobie Team

Réponse de iMobie Inc.

Actualisé le 30 juin 2026

Dear Customer,

We are truly sorry for the inconvenience may have caused to you.

First of all, we would like to clearly explain our official customer support response protocol to eliminate any misunderstandings. Our dedicated support team adheres to a strict service commitment that every customer email, inquiry and support ticket we receive will be reviewed and replied to within 24 hours upon submission to ensure no customer’s appeal falls through the cracks.

To help us quickly track down your original consultation record and follow up on your previous message efficiently, we kindly ask you to provide the unique support ticket number automatically generated by our system when you first sent your inquiry to us. With this ticket ID, our agents can instantly pull up your historical conversation, review your original concerns and speed up the whole resolution process without redundant repeated information collection.

Moving on to the unexpected payment deduction you mentioned, we want to give you our formal assurance upfront: our company never initiates arbitrary, unauthorized or hidden charges to any payment account.

One of the most frequent causes of unrecognized billing records reported by our users is that family members, relatives or close friends may have purchased our software and bound your payment method without prior notice to you. Even if you yourself have never registered or subscribed, someone close to you could have used your card, payment account or linked email to place an order, resulting in the auto-debit you spotted on your statement. We recommend that you briefly confirm with your household members or friends to rule out this common scenario first, which can help us locate the source of the transaction faster. If you have already confirmed that no one close to you made this purchase using your payment information, please do not hesitate to reach out directly to our professional customer support mailbox: cs@imobie.com.

Once we complete the verification of your situation and confirm the charge was made without your personal consent, we will strictly abide by our official customer refund policy to process your refund request completely and promptly, provided your order complies with our standard refund terms.

Thank you sincerely for your patience, understanding and for giving us the opportunity to make this right for you.

Best regards,
Your iMobie Team

Réponse de iMobie Inc.

Actualisé le 17 juin 2026

Dear Customer,

Thank you sincerely for taking the time to share your honest feedback about AnyUnlock. We greatly appreciate that you acknowledged the software works well for removing screen passcodes, and we are truly sorry to hear about your frustrating experience when attempting to bypass iCloud activation lock, as well as your concerns about pricing, subscription tiers and device limits.

We fully understand your disappointment and would like to offer a full, clear explanation of our product design, pricing structure and device limitations to resolve your doubts.

First, regarding our separate function-based subscription model. We design and sell AnyUnlock by individual functions simply to accommodate different users’ unique needs. Many customers only need to erase screen passcodes without dealing with iCloud locks, while others only require MDM or screen time removal. Separating features lets users avoid paying for unlock tools they will never use, rather than forcing everyone to purchase an all-in-one bundle they have no use for. We recognize this segmented offering may feel inconvenient to users who need multiple unlocking functions, and we take your criticism on this point seriously for future product optimization.

Next, let us clarify the device quantity limits of our different licenses. Our standard 1-year and lifetime personal plans allow unlocking up to 5 devices, which is tailored for individual private use for family phones or personal gadgets. If you need to unlock more than five devices regularly, our commercial license is designed specifically for this scenario — it supports unlocking a far larger batch of devices or even unlimited devices for business use. You are welcome to check the commercial edition details on our official website if you have frequent mass unlocking demands.
https://www.imobie.com/anyunlock/business.htm

As for your concerns about product pricing, we want to be transparent about the high development and testing costs behind AnyUnlock. To guarantee stable compatibility across thousands of Apple device models and countless iOS versions, our technical team must continuously purchase brand-new iPhones, iPads and iPod touches covering every generation and system update for full-cycle testing before launching any new unlock feature. In addition, our dedicated engineers keep updating the unlocking algorithms nonstop to match Apple’s frequent security patch upgrades. Continuous research, equipment procurement and long-term post-purchase technical support all contribute to the cost of our software licenses. We strive to strike a fair balance between covering these heavy operational costs and offering affordable pricing for individual users.

We deeply regret that our product did not fully meet your expectations this time. Your feedback is incredibly valuable to our development team as we work to improve our compatibility coverage, simplify our licensing explanation and optimize our pricing options for all users.

We hope we can earn back your trust with improved service and product updates in the future.

Best regards,
Your iMobie Team

Réponse de iMobie Inc.

3 juin 2026

Dear Customer,

Thank you very much for your feedback. We are truly sorry to know that you were unable to use our product smoothly and that this unpleasant experience has brought you inconvenience.

To help our technical team locate the root cause and provide targeted troubleshooting guidance efficiently, could you kindly inform us which exact software you have purchased, such as DroidKit, AnyTrans, FocuSee or any other of our products?

Meanwhile, please describe the specific problems you encountered in detail, for instance any error prompts, stuck steps or abnormal phenomena appearing during operation.

In addition, if it is convenient for you, you are welcome to attach relevant operation logs or screenshot files of the faulty interface and send them to our official mailbox: cs@imobie.com. With these supporting materials, our dev team can analyze your issue more accurately and come up with effective solutions as soon as possible.

Also, we attach our official support center link below, which contains complete product manuals, step-by-step tutorials, FAQs and detailed operation guides covering all our software products. You can browse corresponding guidance anytime:
https://www.imobie.com/support/

We will keep waiting for your reply and stand ready to assist you at any time.

Best regards,
Your iMobie Team

Réponse de iMobie Inc.

29 mai 2026

Dear Valérie,

Thank you for your feedback, and we are very sorry to hear that the product did not work for you as expected.

To help you resolve this as quickly as possible, could you please provide more details about the issue? If possible, kindly share a screenshot or any relevant log files showing the problem. These details will help our technical team better understand what happened and identify a solution more efficiently.

You may also send the information directly to our support team at cs@imobie.com for further assistance. Our team will carefully review your case and get back to you as soon as possible.

We truly appreciate your patience and the opportunity to assist you further.

Best regards,
iMobie Support Team

Réponse de iMobie Inc.

29 mai 2026

Dear Stéphane,

Thank you for your feedback, and we are truly sorry to hear about your experience.

We understand your frustration regarding the FRP bypass not working as expected on your Samsung A6. We also apologize for the confusion caused by the subscription renewal email and the missing invoice. This is certainly not the experience we want our customers to have.

Please rest assured that we will review your case carefully and do our best to assist you further. If you are willing, kindly contact our support team with your order details so we can check your subscription status, resend your invoice, and help clarify or resolve the renewal concern.

We truly appreciate your feedback, as it helps us improve our service. We are here and ready to support you until the issue is resolved.

Best regards,
iMobie Support Team

Réponse de iMobie Inc.

9 mai 2026

Dear Customer,

Thank you for your feedback, and we sincerely apologize for the confusion and inconvenience caused.

We are glad to hear that you were able to successfully unlock your tablet. Regarding the renewal charge, we understand that you only intended a one-time use and do not wish to continue the subscription.

To help you resolve this as quickly as possible, please contact our Customer Support Team at cs@imobie.com
with your order details or the email address used for the purchase. Our team will check your subscription status and assist you in canceling the renewal to ensure no further charges are made.

We appreciate your understanding and are here to help you resolve this promptly.

Best regards,
iMobie Support Team

Réponse de iMobie Inc.

9 mai 2026

Dear Customer,

Thank you very much for your feedback!

We are glad to hear that you are successfully transferring photos from your iPhone to your PC using AnyTrans.

Regarding your question about converting a video into several photos, please note that AnyTrans does not support extracting or converting video content into images (frames) directly.

However, you can still transfer your video from iPhone to PC using AnyTrans, and then use a third-party media tool on your computer if you wish to capture specific frames as photos.

If you need any guidance on video transfer or other features, we will be happy to assist you anytime.

Best regards,
iMobie Support Team

Réponse de iMobie Inc.

Publié le 22 avr. 2026

Dear Caporal chef Lelouch,

Thank you for your feedback. We’re sorry to hear that none of the available options worked for unlocking your tablet.

To better assist you, could you please provide more details about your device, such as the tablet model, system version, and which features you have tried? If possible, a screenshot or logfile would also help us analyze the issue more accurately.

We will do our best to help you find a suitable solution as soon as possible. If the issue cannot be resolved, we will proceed with a refund according to our refund policy.

Please feel free to contact us at cs@imobie.com with the details.

Thank you for bringing this to our attention.

Best regards,
iMobie Support Team

Réponse de iMobie Inc.

22 avr. 2026

Dear Customer,

Thank you for your feedback!

We’re very happy to hear that everything is working well for you. Your satisfaction means a lot to us.

If you need any assistance in the future, please feel free to contact us anytime.

Best regards,
iMobie Support Team

Réponse de iMobie Inc.

16 avr. 2026

Dear Alain Tibaldi,

Thank you for your feedback. We’re glad to hear that overall everything works well for you.

Regarding the issue you mentioned where the software does not display all applications within the app, we understand how this could be inconvenient. This may be related to certain system limitations, app compatibility, or permission settings.

If possible, we recommend ensuring that your device is properly connected, all necessary permissions are granted, and the software is updated to the latest version. If the issue still persists, please feel free to contact us at cs@imobie.com
with more details, and we will be happy to further assist you.

Your feedback is very important to us, and we will continue working to improve the product experience.

Thank you again for your support.

Best regards,
iMobie Support Team

Réponse de iMobie Inc.

9 avr. 2026

Dear Sebastien,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration.

We want to clarify that our software is designed to provide specific solutions such as screen unlock and FRP bypass; however, due to differences in device models, Android versions, and security patch levels, some features may not work in certain cases. That said, we sincerely regret that the product did not meet your expectations.

Your feedback is very important to us, and we will continue working to improve both the functionality and user experience. If you’re willing, we kindly invite you to contact our support team at cs@imobie.com
with more details about your device and the issue you encountered. Our technical team will carefully review your case and do their best to assist you further.

We apologize again for the inconvenience caused and appreciate your understanding.

Best regards,
iMobie Support Team