Liki24.co.uk Avis 

Shocking.

I received an order today in an unacceptable condition. The order is for health consumables. All three boxes were destroyed and one of them was wet and damaged. I cannot consume the sachets as they are not in a condition where I'd feel safe consuming them after being soaked for days or weeks. The damage was within the package, not outside so this is not the fault of the courier.
I asked for reimbursement, tbc if this business is worth the paper their name is written on.I cannot believe they would send health consumables to a person in such a poor condition and think they'll get away with this.
It's shocking, appalling and illegal. A scam.

Please do not order anything from this company, it is a scam! I placed order 1053913078 weeks ago, no order no money, apparently can't be returned can't be cancelled can't be refunded, the delivery estimate keeps changing, support just parrots the same answer, it's on its way. Please do not get scammed, avoid!!!

they taken over 2 weeks to deliver an order and they said via customer service they don't do invoices or order confirmations, how you meant to prove to anyone what you have ordered from them , first time I’ve heard of that from an suppose to be legitimate business, please refrain from buying from these people, this is why they have 2.0 rating on here and offer £5 promotions to try entice us back but their negative feedback’s speaks volumes

PLEASE DO NOT BUY FROM LIKI24
order number no 1053913809
bought 13th august was meant to recieve parcel 20th-24th august. its now 24th and 0 information. App says that on 16th august the parcel was sent by sellers but UPS website says that says the parcel label was only generated on the 20th. Called UPS and they said parcel is not with them and I need to contact seller as they have not provided them with an invoice or paid!! There's no way to contant Liki. Don't respond to emails and live chat bot is unresponsive despite it saying "replies in few minutes". Im without a package, without money and no way to contact them. They seem to hang around on trust pilot responding to 1 star reviews doing damage control more than actually helping the customers. PLEASE AVOID!

Liki24 was the only (re)seller, who were able to provide the items I needed – I do appreciate it. The items have arrived today, they look good and nothing is missing. They seem in good condition and are wrapped in bubble wrap, which is a big relief. However, the items arrived around a month later than expected, and this caused me anxiety. I would have liked to be told in advance that they’d be so late. I also had to contact them for tracking updates as they were not showing (e.g., when they actually received the item from the original seller). Someone replied to me, and the communication was good, nice and polite (same day, I think). Unfortunately, I had to remove two stars for delay in delivery and tracking updates.

Ordered 4 tubes of gel that was totalling £64 and estimated to be delivered between the 3rd and 6th of August.

Availability confirmed on the 29th of July.

Had to message support a few times because nothing was changing, no updates etc.

Today, 13th of August, I get a partial refund email where they are now charging me £25 for ONE tube. Which is far from what I agreed to.

This is a pure scam!

Placed an order, arrived with a massive delay, no communication whatsoever. I had to email to enquire if I ever was going to get it.
A month after the delivery, I was required to pay £8.00 to UPS for customs clearance. At checkout and on the product page the shipment was shown as originating from Italy (not Romania), which is misleading and led me to believe there would be no additional import charges. And it also stated SHIPMENT WAS INCLUDED!!
When I contacted UPS, they confirmed the extra charge occurred because the sender did not pay VAT or use Postponed VAT Accounting, so the carrier billed the recipient. I also found multiple similar complaints from other customers online, which suggests this is not an isolated issue.

I expect clear and transparent communication at checkout about potential customs duties and clearance fees, or for those costs to be included in the shipping price. The lack of transparency caused unnecessary stress and an unexpected expense.
I will NEVER order anything from this company ever again.

If I could give zero stars I would. I ordered some shampoo from this company and they sent me an email saying it had been delivered. I have a CCTV system which I'm in charge of for my entire block of flats and nothing was delivered to me. Getting a reply from their help system is impossible and unless I hear something in the next 24 hours I am going to approach my American Express card company to deal with the matter. Update! This matter has now been settled after I approached my credit card company. It was a muddle but I've got the products.

Avoid! Placed an order that had a delivery timeline of 30th July- 3rd august. By the 4th of August liki have not even sent the item out. Contacted them via online chat and waited for over an hour for support and never had a response. Shocking customer care and communication

Initial interaction with the site and swift confirmation by email of my order was promising. However, the dates provided for delivery were not met, meaning I would not get my purchase in time - this is where the issues arose.

It took three emails over multiple days to get them to accept that the dates for delivery had passed and that there was no sign on the tracking that it was even on its way.

Multiple requests for a cancellation and refund were met with diversionary tactics and platitudes to drag my cancellation request out over multiple days. It took significant perseverance to finally receive an email clearly stating that my order had been cancelled and that a refund would be in my account within a few days.

This was the end of the saga with Liki24 I thought, but I was wrong. No refund was provided, and when I got back in touch to ask why my money had not been returned, I simply received an update on my order...the one that I had been told had been cancelled!

Again, over a couple of days I pushed on this - in the meantime the goods arrived - and was told that I had received the goods and Liki24 do not operate a returns process.

AVOID AT ALL COSTS

Order item said it would be delivered between 13 and 22 July guess what not got it. Sent e mails to be told it's been delivered to a local shop not near me. It was supposed to be delivered to my home address. They gave me a fictitious airway bill number that the shop doesn't even recognise. Liki 24 do the right thing and refund my money order no 1053905781 do not mess with people . Look at your reviews not good

I ordered soulage rapidement on the 12th July, was informed it was going to be delivered between 20th -24th July..... here we are on the 29th July, nothing delivered, no notification, nothing.........I have a feeling this is a scam company.......my advice is DO NOT USE THIS COMPANY

It finally arrived on 4th August ( 2 weeks late ) an email from Liki24 informed me AFTER its arrival that, there was a delay because it had to come from Italy, that information would have been useful had it arrived 3 weeks earlier and before they emailed me saying it had been dispatched

I've placed my order for goods from Poland on 11/06/2026 and it is now 21 July 2026 and I am still waiting. There is no option on the website to cancel, instead you need to contact customer services whom I've asked twice to cancel on my behalf. Both times I was asked to wait a week longer. I'll now ask my bank to intervene as I've completely lost trust in LIKI24. This may be good for orders from other countries but definitely not from Poland.

So far not good ordered products for delivery by 14th July to date nothing received tried to chat but no one there!!!However since emailing service has been fantastic and product delivered quickly so they are really trying so I would say give them a try

Do not buy from this website! Order still hasn’t arrived after 3 weeks and customer services do not respond in their chat or emails. They are a scam.

I’m very disappointed with my purchase experience on Liki24. I ordered “Integratore alimentare Amedial Plus 20g” and, upon delivery, was required to pay £8.00 to UPS for customs clearance. At checkout and on the product page the shipment was shown as originating from Italy (not Romania), which is misleading and led me to believe there would be no additional import charges.
When I contacted UPS, they confirmed the extra charge occurred because the sender did not pay VAT or use Postponed VAT Accounting, so the carrier billed the recipient. I also found multiple similar complaints from other customers online, which suggests this is not an isolated issue.

I expect clearer, more transparent communication at checkout about potential customs duties and clearance fees, or for those costs to be included in the shipping price. The lack of transparency caused unnecessary stress and an unexpected expense. I hope Liki24 addresses this promptly to prevent other customers from facing the same problem.

I ordered tablets for my cats on the 29/06 which should arrived by the 10 july i requested a refund and have been told it will be reunded in a few hours not refund or any furher communication this unacceptable would not reccommend to order from here will be going to report to trading standard and credit card company as it looks like that you are trying to scam me terrible customerservice

Paid and received an order from Romania with no issues, so placed another order #1053905587.
Apparently UPS tried to deliver but couldn't as i was not at home. Im retired and here all day.
Ive now been told by UPS i have to pay £14.99 for redelivery - this is more than the actual order.
Im not expecting this order to be delivered and have emailed customer service for a full refund, unless this issue is resolved, i will not be ordering from them again

These people should not be trading.

I placed order №1053896952 on 12 May 2026 and, more than six weeks later, I have still received nothing.

The UPS tracking shows the parcel was never delivered. I was at home throughout this period and received numerous other packages without any issue, so the claim that a delivery was attempted and "failed" does not match my experience. No one contacted me, left a card, or sent me any notification. I only found out there was a problem because I chased them a full month after ordering.

When they directed me to a collection point, I went there in person and searched.
The parcel was not there.

I have now been told the parcel is being returned to Romania, that a resend could take roughly another month, and that they are "unable to cancel the order or issue a refund."
They are not a UK company at all.
Now the only option offered is to pay, receive nothing, and wait potentially two months or more with no money back.

I paid for both goods and a delivery service and received neither. A customer should not be left out of pocket for a delivery failure that was not their fault. I would caution others to be careful ordering from this company until they have a fair process for non-deliveries and refunds.