Bea Lapouf

Dear Bea,

We are very sorry for the frustration and concern this delivery delay has caused.

According to the current tracking updates from UPS, your package is actively on its way and is scheduled for delivery on Monday, September 7.

If you still wish to cancel or return the order once it arrives, our support team will gladly guide you through the return process. Thank you for your patience.

Best regards,

Hi Bea,

Thank you for taking the time to leave a review. We're sorry to hear that your first experience with Sky has been so disappointing.

We understand how frustrating it must be to experience repeated broadband disconnections, especially when you've chosen a Full Fibre 500 package and aren't seeing the performance you expected. We also appreciate your concerns regarding the support you received and are sorry to hear that you felt additional products were being promoted instead of your existing issue being addressed.

Providing reliable service and helpful support is important to us, so it's disappointing to learn that we've left you with this impression. We recognise how frustrating it can be when technical issues remain unresolved, particularly as a new customer.

We'd like the opportunity to take a closer look at your connection and the advice you've been given. If you're willing, please contact our team through one of the channels below and quote your Trustpilot review:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en

We'll be happy to review your account and investigate your broadband concerns further. Thanks, Alison

Hello Bea Lapouf,

As you have failed to provide us with a valid booking code in the private section of the review, we are unable to locate your booking in our system and see what truly happened.

Best Regards,
Mytrip.com