MailboxDE helped me get my money back
MailboxDE recovered the insurance when the parcel service (GLS) 'lost' my phone.
I'm very happy with the MailboxDE service I received. I used MailboxDE to ship a phone to Ireland via GLS parcel service. The MailboxDE part went quickly & smoothly, but GLS 'lost' the phone almost as soon as they got it, and I never received it (I wish I'd read the trustpilot GLS parcel service reviews first - they're awful). Anyway, MailboxDE were really helpful, responsive and professional. They processed the insurance claim with the parcel service and refunded me the shipping cost. Total time was about 7 weeks - 3 weeks from order to acknowledging that the phone was lost and about another 4 weeks to process the insurance. I was very happy with the MailboxDE service - they've been helpful and responsive all the time. I'll use them again.
(One useful thing to know - when you use any virtual address service like MailboxDE, you're not a customer of the actual parcel service [GLS/UPS/...] because you didn't pay them directly for anything - MailboxDE did. So the parcel service can't refund you or deal with you directly. You're dependent on the virtual address service to do everything on your behalf. And I can recommend MailboxDE for handling it well).
19 février 2021
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