Terri-Ann Beckenham

One star is too generous!!!!!
Website said item in stock and dispatched same day if purchased before 4pm.
Over two weeks later I receive an email to say refund has been issued.
Previous to this multiple emails were sent to which I had no response.
Don't waste your time buying from this website!!!!!!!!!!

Today I collected a parcel which had my name and tracking number on it, however, inside was someone else's items. So my label has been put on someone else's parcel and my parcel is now missing!!!

Absolute day light robbery!!!!!
Took out a policy for my 17 year old daughter as a learner driver. 6 months later she has passed her test, so we looked around for the cheapest policy. A Choice were very expensive compared to others, so she phoned to cancel.
After being kept on the phone for over an hour, where they insisted on going back and forth with the underwriters, even though she made it very clear she just wanted to cancel. She was told that the fees to cancel were £95 and her refund would be only £19 even though she had 6 months policy remaining!!!!!
I feel they have totally taken advantage of her young age and inexperience and should be absolutely ashamed!!!!!!
STAY CLEAR!!!!

From the moment I contacted Contract Cars, the service has been A1. They are very well organised with a great price. Once the deal had been set, the service continued to the end, everything happen as stated.
Car delivered to the door with great after care service from Ursula Fox & thanks to Seb who started the ball rolling.

I ordered a necklace which was lovely, but just didn't suit me.
Customer service were so friendly and helpful in arranging the return.
5* Service, makes a refreshing change!

I ordered a desk for my daughter which arrived badly damaged. However, customer service have agreed to a full refund, so the service is good.

I ordered a desk for my daughter. It arrived badly damaged as was very poorly packaged. I contacted Litfad to return the item for a refund, they kept offering money off to keep it, which I made very clear I didn't want as too badly damaged. They then agreed a return, but said I had to pay shipping costs!!!! Not if it's broken on arrival I don't... I have now passed this on to my Credit Card Company for a refund and I will stick the desk on my bonfire!
Even had it not have arrived broken, the quality was so very poor, I've never seen anything like it. The quality of the customer service matches that of their product...
DO NOT WASTE YOUR MONEY BUYING ANYTHING FROM THIS COMPANY!

You delivered my parcel to the wrong address! It clearly had the correct address on the label, but you delivered it to a completely different address!

If you actually want a handset to be able to use the contract you are paying for, I strongly suggest you go somewhere else!!!
I ordered a contract deal which included a handset.
After 10 days the handset broke, it wouldn't turn on or charge, it was as dead as a Dodo...
I phoned mobiles.co.uk and they arranged for an exchange. I was without a handset for 5 days.
Same thing happened with handset number two!!!
I have now been without a handset for a further 13 days. I have lost count of the number of phone calls I have made, I am still unaware as to why they have collected my second faulty handset, but still not sent me a replacement...
After the way I have been treated and the disgusting service I have received, I phoned again to cancel. However, I was told this was not possible as I have gone over the 14 day cancellation period. This is a joke when I haven't actually had a handset for 14 days to be able to use the contract!!!
DO NOT buy from this company!!!!!!!

Apparently even though I booked a next day service, Parcel Monkey (who I booked through) and DX (the courier) think it is acceptable that it took three days for my parcel even to be collected and then another three for it to be delivered! Neither would issue a refund!
I gave them a second chance and booked another next day service to be collected today and surprise surprise my parcel is still here! So I have just emailed them to cancel my order.
I will NEVER use them again!! BEWARE!!!