P M

Good Afternoon

I booked my car rental through you, I added all the information required including the flight number.

Our departure was delayed by about 20 min initially, then on the runway the take-off was abandoned, we were held on the plane for about 2hours or more, while they sorted out the issue, we were told to keep phones on airplane mode so could not calls.

When we arrived in Valencia, went straight to the car hire place, where we had to wait another 20 to 30 min to get served , then were told as we were over 2 hours late our car was given to someone else and the only was we could get a car was to pay 240 euros for an “upgrade” an automatic station wagon, which in my opinion was not an upgrade as I do not like station wagons, and they said they had no other cars at the same price.

Why do we supply the flight number? I thought that was to make allowances for delays, so the car company would know we were still on our way.
I always have my own car rental excess insurance (icarhireinsurance ) which they seemed not to like but I know I’m covered.

Usually I hire on a full to full policy so made sure I returned the car full and it was signed off full when returned and the car was checked and it was signed off that there was no extra damages.
I have now got a charge from Herts ( firefly/thrifty) for £303, but have not got a receipt explaining where that cost comes from.

I urge you to look at Trustpilot reviews on specifically Valencia airport and this seems to be a regular occurrence, I urge you not to use them.
Often use OK mobility and have always given then 4 or 5 star reviews as they seem to be good and honest.

It seems to be a patten to give a low price on booking and then use tactics to increase the price dishonestly which in turn does not reflect well on your company.

When one arrives are a car rental desk with bags one is in an impossible situation as one needs the car, Last minute rentals from other companies would be super expensive, they know its pointless for us to argue as we are in a foreign country with accommodation reservations that has cost us a lot of money and we can’t refuse the extra cost for the forced questionable upgrade without sacrificing our whole vacation.
Herts/firefly/thrifty or what ever they are called seems to be disappointingly dishonest bullying travellers to pay for more than they initial agreement.

Really easy to renew, prices are reasonable. Saves me a fortune on rental car insurance from the hire companies.

Driver does not follow instructions and send a picture of parcel dumped a building entrance not in compliance with the consumer protection laws. Apparently parcel was left in a shed, there are clear instructions to deliver to my door on the 4th floor, and yes there is a lift. No attempt was made to ring any door bell, I have to presume the driver can't speak or read English and is possibly working illegally. Never use DPD

We must have the worst driver ever, when I have bumped into them , they pretend no to speak English, often our building doors is a dumping place for parcels, they refuse to deliver to the door if they deliver at all. Today's Proof of delivery picture is of a random office, where the hell did you leave my parcel? Do your drivers even have the right to work in the uk. Disgraceful company.

Marked as delivered and signed by me but nowhere to be found, says dhl ecommerce, but impossible to contact them. Didn't know they did fraud, how can I sign for something with out seeing it??

Have been a customer for many years, the helpline/email used to be helpful, the standard response is not "try change the cable" . Went for the 1 gig option, have never had a Gb wired connection speed, fastest about 800, yes its fast but not I pay for, went for an extra with the total wifi, it did pick up dead spots but where is the 1Gb they promise(don't expect 1gb on wifi, but not even close on an RJ45), back and forth emails, including try a reboot which I did, No rebooting doesn't fix everything, finally just asked them to close the ticket I had open as I can't have them rebooting the router remotely while I'm in a meeting again !, I know you said you didn't, but routers usually don't just reboot by themselves. Yes you have done well as a business and expended, but you have technically let your customer service slip, may just as well go with a AI chat bot, or is that what you are using? Very disappointed.

Did not follow instructions, photo of parcels dumped somewhere, if the driver can't read English , what's the point of delivery instructions. About as useless as yodel!

Nice and easy great value for money. Clean nice cars

Some heavy boxes with fragile content were ordered, parcels was sent via DPD, Driver apparently 'Satwinder' (but who knows who it actually was) EX74WPO. instruction were to bring to 4th floor. He rang the video intercom I buzzed open the door only to see him launch the boxes about 2 foot, tearing open the seal on the box (Fragile written all over), He seemed shocked when I told him not to throw them, maybe did not realise I could see him, I reminder him to bring to the 4th floor, but he ignored me and just left the damaged boxes in the building doorway, Apparently received by Mark, there is no mark is the building, so dishonest too . After having back surgery the day before I am still unable to lift that weight. DPD help desk unwilling to help other than log a ticket. DPD used to be good, but now just another yodel parcel dump service, avoid, DHL is better and more trustworthy.

Great service. The engineer was friendly and seemed efficient, was able to explain what was going on. Really happy, thank you!

Parcel just dumped in building entrance, no attempt to deliver to my apartment, apparently left in a safe place, it's did not agree to a safe place which is required under the consumer protection act of 2015, obviously you don't care !

I've been all day and apparently my parcel has been delivered, The POD photo is the same for the last 3 delivery's on 3 separate days, this guy just dumps parcels in the building entrance, many ore for other buildings, hope fully your merger with DHL will get rid of these untrustworthy/unreliable and dishonest drivers. why cant he just deliver to my door as my instructions say and what I pay for !!!!

I have sent you your form 3 times, but get "A denial of receipt form was issued to you a few days ago, we can see we have no record of receiving this back yet. " this was sent to Sports Direct - Customer Service cs(at)sportsdirect.com
almost 4 months of this, remember customers fall under UK laws and rules not the laws where ever you call centre is setup, Ultimatums/threats like "Failure to return this form within the next 48 hours will lead us to believe that you have received the parcel," are not consistent with consumer protection rules from the UK , especially as I have sent the form you asked for !!!!!!

When they first started they were brilliant with tech support and customer services, seems like they have off shored some of their customer services out of Europe, everything seems to be scripted for the operatives, cheaper for them worse for us. very inconsistent pricing, a neighbour renewed a few weeks ago and got a good price on 1gb , I ask and get offered my same speed (250mb) at 50% more ? same excuse, you must have missed the offer, seems to be the case almost every time. fortunately BT is starting to be more competitive is speed and pricing, shop around.
Called back on another number and got a more competitive price.

item was not delivered in February, I filled out the form they asked me to , apparently they emailed me back, nothing in my in box or spam folder, I have sent 3 follow up emails and only received an auto response.
their chat person was unhelpful (Nurul was useless)., now says my case is closed as its been more that 30 days, so they just ignore you until their time limit is reached , my case reference is 14647997, shocking !!!!! £60 gone !! Their reply " I can
see a member of the team is working to resolve this for you. " your team member said the case was closed and there is no case Under the Consumer Rights Act, please check UK law ! --> "please contact us via your original ticket" how does one do that as your chat bot and staff are unhelpful, you have no real customer service !

Do not buy the phantom of the opera experience, if you get the std package, all seats are restricted view, only available on a few days of the week, no weekends, the help centre will try get to to upgrade to a more expensive package, apparently according to Amina, June has no seats available as its school holidays ? not in England its not. This was a birthday present from a few months back, now trying to book for 2 months time. Checking the theatre site, most seats are still available, but not if you are a virgin customer. Only experience is a bad experience. In my opinion its mis selling, do you want to risk it ?
update
customer services were helpful and have better seats now,. so up to 3 starts. still thing the description of the packages should be more transparent about seating and quality of views.

I am home all day and get a notification that parcel has been delivered, absolute disgrace, where is it? How can your drivers be so blatantly dishonest, and when you confront then they are abusive and aggressive. Never use evri!

Ordered what I needed and it was delivered.

Not delivered again, must be the most unreliable driver, dishonest and a cheat! How does he still have a job, is he even allowed to work ? Can't seem to read English, parcel must be signed for!!!!! who signed for it? JD0002210692477052
Yes you will give your std response and still do nothing.

Shoes were great but delivery was randomly left somewhere and not delivery to me, had to search for it.