I had a scamming situation with a vendor on hitched, hsbc fraud team getting involved and have all relevant proof. They also advised I left a review to avoid future weddings ending up in the same s... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
There is a vendor listed on this website, the key ring bar, which failed to turn up to my friends wedding in May. They let the couple know only one hour in advance and after saying they would process... Voir plus
L'entreprise a répondu
Hitched - lovely website & helpful staff! Hitched is a lovely website. I've had lots of enquiries since registering with them and whenever I have a marketing query the staff are always quick to reply... Voir plus
L'entreprise a répondu
All features were self explanatory and easy to use. We had great fun designing our own wedding website, invitations etc, all free of charge. Keeping track of who had visited our website, RSVPS, tabl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
First Floor, Elm Yard, Elm St, WC1X 0BJ, London, Royaume-Uni
- 0800 206 1700
- support@hitched.co.uk
- www.hitched.co.uk
3,0
Moyen
930 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Vendor application
Paige helped me with enduring my storefront was meeting expected standards and I felt the degree of care, compassion and professionalism really shone through in our communication, so much so that I am now planning to upgrade to premium!
15 juillet 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you so much for taking the time to share your wonderful feedback with us!
We are absolutely thrilled to hear about your great experience working with Paige. Providing genuine care, compassion, and professionalism is at the heart of what we do, and we're so glad she was able to help you optimize your storefront to meet your standards. Knowing that this support has given you the confidence to upgrade to Premium is the highest compliment we could receive!
We look forward to continuing to support your business growth. If you ever need anything else, please remember that our team is always here to help at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
I would like to share feedback…
I would like to share feedback regarding my recent experience with one of your sales representatives.
Unfortunately, I found the sales approach quite aggressive and not aligned with what I would expect from a professional marketing platform.
During our conversation, I was trying to understand the different advertising options available, the pricing structure, and which package would be the most suitable investment for my business. However, instead of helping me understand the options, I felt that the conversation was focused mainly on pushing the higher-priced packages.
When I asked about more affordable options, I felt uncomfortable with the response, as if asking about different price points meant I was not serious about investing in marketing. As a business owner, it is completely reasonable to evaluate different levels of investment and understand the potential return before making a decision.
I also noticed that a lot of the conversation was centred around what he personally “preferred”, “wanted” or “liked”, rather than understanding my business goals, my target market, and what solution would actually work best for me.
The overall impression I was left with was that I was being sold to rather than advised.
I appreciate that marketing requires investment, and I am open to investing in platforms that can genuinely support my business growth. However, the sales experience has made me question whether Hitched is the right platform for me.
I hope this feedback is useful, as a more consultative and customer-focused approach would create a much better experience for potential advertisers.
23 juillet 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you for taking the time to share your detailed feedback regarding your experience with our sales team. We truly value your perspective as a business owner.
We are genuinely sorry to hear that your conversation did not meet your expectations and that you felt pushed rather than advised. Our goal is always to provide a consultative, supportive approach that helps vendors find the right investment for their specific business goals and budget. We appreciate you bringing this to our attention, as your insights help us continuously improve our service and communication.
Please note that we have formally requested your identification details through the Trustpilot platform so we can locate your account and follow up with you personally. Alternatively, please feel free to reach out to us directly at support@hitched.co.uk so we can discuss your business needs and assist you further.
Best regards,
Rosanna
The Hitched Team 💚
Negative Review deleting
I had a scamming situation with a vendor on hitched, hsbc fraud team getting involved and have all relevant proof. They also advised I left a review to avoid future weddings ending up in the same situation
However hitched have allowed this vendor to delete our reviews
What’s the point of reviews if she only shows the few good ones
This isn’t fair!!
13 juillet 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you for sharing your experience and raising your concerns with us.
At Hitched, we take the integrity of our community and the safety of our users extremely seriously. We want to assure you that we do not allow vendors to delete negative reviews. However, to maintain transparency and fairness for all parties, we have a strict validation process in place. We would be more than happy to look into your specific case right away and assist you with the verification process.
Please note that we have formally requested your identification details through the Trustpilot platform so we can verify your account and offer you personalized support. Alternatively, please feel free to reach out to us directly at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
!! HIDING NEGATIVE REVIEWS !!
There is a vendor listed on this website, the key ring bar, which failed to turn up to my friends wedding in May. They let the couple know only one hour in advance and after saying they would process the refund, they have blocked them instead. The couple have now had to go through HSBC’s fraud team to get their money back. Any bad reviews that have been posted for this company on the Hitched website are being hidden.
13 juillet 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you for bringing this matter to our attention and sharing your concerns regarding the vendor "The Key Ring Bar". We are truly sorry to hear about the incredibly stressful experience your friends had on their wedding day; this is certainly not the standard of service we expect from any professional listed on our platform.
At Hitched, we take the integrity of our reviews and the trust of our couples extremely seriously. We do not arbitrarily hide negative reviews. However, to ensure a fair and safe community for everyone, we have a rigorous validation process in place where we must confirm that a contract or booking existed between the couple and the vendor before a review can be permanently published.
We would love to look into this specific situation immediately, assist the couple with their review, and take the appropriate internal measures regarding this vendor's profile on our website.
Please note that we have formally requested your contact details through the Trustpilot platform so we can investigate this account and reach out directly. Alternatively, please ask the couple or feel free to contact us yourself directly at support@hitched.co.uk so we can help resolve this as quickly as possible.
Best regards,
Rosanna
The Hitched Team 💚
Lovely Website & helpful staff
Hitched - lovely website & helpful staff!
Hitched is a lovely website. I've had lots of enquiries since registering with them and whenever I have a marketing query the staff are always quick to reply and really helpful. Thank you! Ruth Ayres Harris Music
4 juillet 2026
Avis spontané
Réponse de Hitched
Hello Ruth,
Thank you so much for taking the time to share your lovely review and for your continued trust in our platform!
We are absolutely delighted to hear that you have received plenty of enquiries since registering with Hitched, and that our team has been quick and helpful whenever you've had a marketing query. Supporting talented professionals like you at Ruth Ayres Harris Music and helping your business thrive is exactly what we aim for.
Please remember that our team always remains at your complete disposal should you need any further assistance at support@hitched.co.uk. We wish you continued success with all your future bookings!
Best regards,
Rosanna
The Hitched Team 💚
The support from Hitched is very good…
The support from Hitched is very good hopefully they will generate a lot more leads resulting in a lot of bookings.
25 juin 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you so much for taking the time to share your positive feedback with us!
We are absolutely delighted to hear that you are happy with the support provided by our team. Our main goal is to help your business connect with as many couples as possible, and we truly hope our platform will continue to generate plenty of quality leads and successful bookings for you in the future.
Please remember that our team always remains at your complete disposal should you need any further assistance at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
Stay clear
Stay clear, they lock you into contracts which you can’t get out off. I cancelled the payments with the bank and they still email you and threaten you with you have to pay the full 11 months. I have had no bookings in the 8 weeks of signing up. They promised I would get loads of bookings. So I tried to cancel. Impossible. Absolutely disappointed
23 juin 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you for sharing your feedback with us, though we are very sorry to hear about your disappointment and the frustration regarding your contract and results.
We always aim to be completely transparent about our contract terms, including the standard duration and renewal policies, which are outlined during the sign-up process. While we cannot guarantee a specific number of bookings, as this often depends on several factors like seasonal demand and profile settings, our team is always available to help optimize your storefront to improve its performance. We would value the opportunity to review your account details and see how we can assist you.
Please note that we have formally requested your contact details through the Trustpilot platform so we can look into your specific situation and communication history. Alternatively, you can reach out to us directly at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
Easy to use and great recommendations
Easy to use and gave us great recommendations for suppliers local to our venue
15 juin 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you so much for taking the time to share your feedback with us!
We are absolutely delighted to hear that you found our platform easy to use and that it provided you with great recommendations for suppliers local to your venue. Helping couples connect with the perfect wedding professionals in their area is exactly what we strive for, and we are thrilled to have been a part of your planning journey.
Please remember that our team always remains at your complete disposal should you need any further assistance at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
money grabbing and soulless company with no human empathy
Signed up to promote my business, was promised the world and it was not delivered, all of the leads were bots.
When I emailed hitched to terminate my contract as my business had gone out of business and I could no longer afford to pay, as I was also facing homelessness, they simply said I couldn’t come out of the contract until they had a years worth of money out of me.
I was always told that my contract would be automatically renewed and when I said I didn’t want that, they just said I’d have contact them closer to the time. None of these stipulations were mentioned when I signed up.
I am currently struggling to pay rent and eat because hitched still want to take money off me monthly when I have told them I am not using their platform.
Customer service was extremely poor, they took weeks to reply and ignored what I said in emails. I suspect that I was just getting bot replies.
They only responded when I threatened to stop paying regardless of the contract.
If you are a vendor, especially a new vendor who is not fully established, do not sign up with hitched, in my opinion, complete money grabbing and soulless company with no human empathy
20 avril 2026
Avis spontané
Réponse de Hitched
Hello Charlie,
Thank you for sharing your feedback with us, though we are deeply saddened to read about your difficult situation and the immense frustration you have experienced.
We want to express our deepest empathy for the personal and professional hardships you are facing. We take your comments regarding our customer service very seriously, as our goal is always to support vendors with transparency and human care. Regarding the enquiries, we want to assure you that our users are real couples planning their weddings, though they often use pre-written templates to reach out to multiple professionals. Regarding our contract policies, we always strive to ensure all terms and renewal conditions are presented clearly from the start, but we are absolutely open to discussing your specific situation and looking into how your case was handled.
Please note that we have formally requested your contact details through the Trustpilot platform so we can personally review your account history and communication with our team. Alternatively, you can reach out to us directly at support@hitched.co.uk.
Best regards,
Rosanna
The Hitched Team 💚
Been planning our December 2026 wedding…
Been planning our December 2026 wedding since January 2026. I find the website a great tool and loving the sugguested suppliers
15 juin 2026
Avis spontané
Réponse de Hitched
Hello Ashley,
Thank you so much for taking the time to share your lovely review!
We are absolutely thrilled to hear that you are finding our website to be such a great tool for planning your December 2026 wedding. Helping you discover the perfect suppliers to bring your big day to life is exactly what we love to do! We wish you all the best with the rest of your wedding planning journey, and please remember that we remain at your full disposal at support@hitched.co.uk should you ever need any assistance.
Best regards,
Maria
The Hitched.co.uk Team 💚
All was very good
All was very good. very responsive and helpful. thanks to Paige
10 juin 2026
Avis spontané
Réponse de Hitched
Hello Iryna,
Thank you so much for taking the time to share your lovely review!
We are absolutely thrilled to hear that you had such a great experience and found our team to be responsive and helpful. A special thanks to Paige as well—we will be sure to pass on your kind words to her, as it will truly make her day!
Please remember that we remain at your full disposal at support@hitched.co.uk should you ever need any further assistance.
Best regards,
Maria
The Hitched.co.uk Team 💚
Great Support Team
I am a wedding magician and am on the Hitched website.
I received an enquiry which I thought was fake. I alerted the Hitched team
I received a phone call from my account manager within 30 minutes to discuss the matter. She passed it on to the relevant team. They investigated, confirmed it was not genuine, removed it and brought me up to date.
Really good service from the Hitched support team.
2 juin 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you for taking the time to share your experience with us!
We are absolutely thrilled to hear about the quick and efficient support you received from your account manager and our dedicated team. Ensuring the security and authenticity of the enquiries on our platform is a top priority for us, so we are glad we could investigate this swiftly and resolve it to your satisfaction. Thank you for your vigilance and for being a valued part of our wedding community.
Please remember that our team always remains at your complete disposal should you need any further assistance at support@hitched.co.uk.
Best regards,
The Hitched Team 💚
Leaving reviews lead to unwanted emails for Hitched
I was asked by the venue to leave a review but this wasnt possible without setting up an account with Hitched. I gave the venue 5 stars but started getting emails from hitched. When i pointed out id just got married and dont need Hitched services i was told 'let us know if we can help in the future'!!!!!
Since then ive had emails despite requesting im removed from the mailing list. Why would someone who has just got married want the services of a wedding supply website.
I wish id never left the review.
PLEASE do not email me and please, again, i request my details be removed!!!!!!?
16 mai 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear about the frustration regarding the marketing emails you have received after creating your account to leave a review. We understand completely how receiving these communications is unwelcome now that your wedding has already taken place. Creating a profile is necessary to ensure the validity and security of the reviews on our platform, but we absolutely respect your choice to be removed from our mailing lists.
Please note that we have formally requested your contact details through the Trustpilot platform so we can locate your account and ensure you are completely unsubscribed and your details are removed. Alternatively, you can contact us directly at support@hitched.co.uk so we can process your request immediately.
Best regards,
The Hitched Team 💚
Limited target audience
I'm sure this app is brilliant if you live in a huge city in the middle of the country, but for anyone past Bristol, it's extremely limited on suppliers and venues...unless you have a budget of tens of thousands of pounds for your wedding. Adding suppliers is difficult, and navigating it isn't the easiest thing to do either. I love an app, but found a notepad and pen, alongside Google, a much better tool for planning my wedding.
7 mai 2026
Avis spontané
Réponse de Hitched
Hello Sonia,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience with our app did not meet your expectations. We always aim to provide a wide variety of options for all geographical areas and budgets, so it is disappointing to know you found the selection limited in your region. We also take your comments regarding the difficulty of navigating the platform and adding suppliers very seriously, as we are constantly working to improve our user experience.
We would love to know more about your experience to see how we can improve. Please note that we have formally requested your contact details through the Trustpilot platform so we can reach out to you personally. Alternatively, you can always contact us directly at support@hitched.co.uk.
Best regards,
The Hitched Team 💚
Wedding
Nice to receive emails about vendors and venues around our area for the perfect wedding.
Perfect for people who need that extra support
Hitched didn't exactly helped us with our wedding plans as we discovered Hitched after we booked our wedding and our vendors after visiting a few wedding showcases
3 juin 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you so much for taking the time to share your feedback with us.
We are glad to hear that you found our emails about local venues and vendors helpful, and that our platform serves as a great extra support for couples during their planning process. At the same time, we completely understand that since you discovered Hitched after already booking your wedding and your vendors through showcases, our tools couldn't play their usual central role in your planning journey. We hope everything turned out beautifully for your special day!
Please remember that we always remain at your complete disposal should you need anything else in the future at support@hitched.co.uk.
Best regards,
The Hitched Team 💚
Misleading Expectations and No Return on Investment
As a florist, my experience with Hitched has been extremely disappointing. During the initial sales call, I was given expectations about the quality and volume of enquiries(up to 23 enquiries a month!!) I could expect to receive. Based on those promises, I signed up for a 12-month contract.
Almost a year later, I have received zero bookings through Hitched. The only booking that appeared to come through the platform was actually a bride who had already found me through my own website and Instagram.
As a small business, the money spent on this service has generated no return whatsoever. In all honesty, if I had taken the same amount of money and burnt it, the outcome would have been no different.
Throughout the contract, I had two progress review calls where I raised concerns about the lack of enquiries and bookings. Unfortunately, the advice and recommendations provided were surprising given the complete absence of results and did little to address the underlying issue.
I would strongly advise small businesses to think very carefully before committing to a 12-month contract. My experience has been that the service simply did not deliver what was presented during the sales process, making it a costly and frustrating investment. (Big Mistake!!)
3 juin 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you for sharing your detailed feedback with us, though we are deeply sorry to hear about your disappointment and that your experience as a florist on our platform did not meet your expectations.
We completely understand your frustration regarding the investment made and the lack of bookings during your 12-month contract. We want to assure you that all users on Hitched are real couples looking for wedding services; however, we know how disheartening it is when inquiries do not convert into bookings or meet the initial volume discussed. Our team always strives to provide strategic advice during progress calls to improve performance, but we recognize that in your case, the results simply did not follow. We always aim for complete transparency regarding our contract terms, and it genuinely saddens us that you feel this investment did not bring value to your small business.
With regard to your experience, we would like to inform you that we have formally requested your contact details through the Trustpilot platform so we can review your account personally. Alternatively, if you prefer, you can reach out to us directly at support@hitched.co.uk.
Best regards,
The Hitched Team 💚
I have just joined Hitched as a wedding…
I have just joined Hitched as a wedding videography supplier, so this is my first review. I'll also post an update at the end of the year to see whether my opinion changes.
So far, after one month, I'm not impressed.
The sales process was exactly what you'd expect: plenty of promises, talk of high traffic, lots of enquiries, and the suggestion that I'd be receiving 20+ leads a month. There was also the usual negotiation on price to get me signed up.
The reality? In my first month I've had just two enquiries.
I know one month isn't enough time to judge a platform properly, which is why I'm reserving final judgement until the end of the year. But if the first month is anything to go by, the gap between the sales pitch and the actual results has been significant.
I'm keeping an open mind, but at the moment I'm struggling to see the value. I'll continue tracking the numbers, the enquiries, the bookings, and the return on investment, and I'll give an honest update at the end of the year.
If you're a supplier considering Hitched, watch this space. I'll let you know whether it turned out to be a worthwhile investment or an expensive disappointment.
2 juin 2026
Avis spontané
Réponse de Hitched
Dear Marc,
Welcome to Hitched! Thank you for taking the time to share your initial feedback with us. First and foremost, we want to thank you for choosing us as a partner for your wedding videography business.
We completely understand your perspective; when you invest in a platform, you expect to see a return, and the gap between the initial expectations discussed during the sales process and receiving just two enquiries in the first month can certainly feel disheartening. You are entirely right that one month is a short window to judge the overall performance—especially since wedding planning traffic and booking cycles can fluctuate throughout the year—but we do not want you to feel like you are just "waiting and seeing" on your own.
We want to make sure your profile is fully optimized to convert that high platform traffic into quality leads for your specific style and region. With regard to your experience so far, we would like to inform you that we have reached out to you privately to request your contact details. We would love to get in touch with you to review your profile layout, images, and pricing structure together, to ensure you are set up for the absolute best possible start. We look forward to working closely with you this year and hope to earn that positive update by the time December arrives!
Warmest wishes,
The Hitched Team 💗
Hello Marc
Thank you for sharing your feedback with us. We are glad to hear that your Welcome Call was successfully completed and that you've already taken the time to complete your storefront profile to 100%, watch the welcome video, and explore the platform's sections, including the analytics, Campus, and our Premium newsletter.
Regarding your experience with the webinar last week, we appreciate your honesty; we always aim to keep our training sessions engaging and will certainly take your note about the duration into account for future sessions to make them more dynamic. Additionally, we highly recommend taking a look at our team's suggestions to optimize your business bio by breaking down large blocks of text, highlighting your value-added offers, and showcasing Real Weddings to attract more couples.
We have requested your details via Trustpilot to get in touch with you personally and review your account together. However, please remember that we are always here to support your business growth, so if you have any further concerns or questions, please do not hesitate to contact us directly at support@hitched.co.uk. We would be absolutely delighted to assist you.
Best regards,
Maria
The Hitched Team 💚
En este portal atienden de maravilla lo…
En este portal atienden de maravilla lo recomiendo totalmente
22 mai 2026
Avis spontané
Réponse de Hitched
Dear Ximena,
Thank you so much for taking the time to share your wonderful feedback with us!
We are absolutely thrilled to hear about your great experience and to receive your high recommendation. Providing excellent and attentive support to our community is our top priority, and knowing that we have met your expectations brings us immense joy.
Thank you for your trust, and we wish you a fantastic journey ahead with your wedding plans!
Warmest wishes,
The Hitched Team 💗
Very helpful colleagues who always respond promptly w f
Hitched colleagues always respond promptly to any queries I’ve had while using the app during the lead up to, and after our wedding. On this occasion Maria assisted me and resolved my query promptly.
Always excellent communication on Hitched and would highly recommend to anyone planning a wedding
27 mai 2026
Avis spontané
Réponse de Hitched
Dear Julie,
Thank you so much for taking the time to share your wonderful feedback with us!
We are absolutely thrilled to hear that you have experienced excellent communication from our team throughout your entire wedding planning journey and even after your big day. We will be sure to pass your kind words along to Maria, who will be delighted to know she was able to assist and resolve your query so promptly.
Thank you for your highly valued recommendation, and we wish you and your partner a lifetime of love and happiness together!
Warmest wishes,
The Hitched Team 💗
As a vendor (photographer)
As a vendor, I would recommend steering clear of them. I've been using them for around 8 years now and each year the price increases dramatically. I feel essentially stuck with them now as I have a huge number of reviews on there (mostly from bookings I made from outside of Hitched).
The quality of leads over the last 2/3 years is now incredibly poor, constant ghosting and customer service are incredibly difficult to communicate with and when you can get in touch with them, it's always the same, generic responses.
26 mai 2026
Avis spontané
Réponse de Hitched
Dear Partner,
Thank you for taking the time to share your feedback. First and foremost, we want to acknowledge your 8 years of partnership with us; being part of your journey for nearly a decade is something we value deeply, and it is disheartening to hear that you are currently feeling this way about our service.
We understand your concerns regarding pricing adjustments and lead quality. The wedding industry has shifted significantly over the past few years, affecting user behavior and communication styles. While we continuously invest in marketing to bring couples to the platform, we know how frustrating it is when those visits don't convert into meaningful conversations for you.
We also take your comments about our customer service very seriously. You deserve clear, personalized support rather than generic responses, especially as a long-standing member of our community.
With regard to these concerns, we would like to inform you that we have reached out to you privately to request your contact details. We want to ensure your account is reviewed to analyze your current visibility, look into your past support experiences, and see how we can better support your business moving forward.
Sincerely,
The Hitched Team 💗
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