I had a scamming situation with a vendor on hitched, hsbc fraud team getting involved and have all relevant proof. They also advised I left a review to avoid future weddings ending up in the same s... Voir plus
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Lisez les avis des autres
There is a vendor listed on this website, the key ring bar, which failed to turn up to my friends wedding in May. They let the couple know only one hour in advance and after saying they would process... Voir plus
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Hitched - lovely website & helpful staff! Hitched is a lovely website. I've had lots of enquiries since registering with them and whenever I have a marketing query the staff are always quick to reply... Voir plus
L'entreprise a répondu
All features were self explanatory and easy to use. We had great fun designing our own wedding website, invitations etc, all free of charge. Keeping track of who had visited our website, RSVPS, tabl... Voir plus
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À propos de l'entreprise
Coordonnées de contact
First Floor, Elm Yard, Elm St, WC1X 0BJ, London, Royaume-Uni
- 0800 206 1700
- support@hitched.co.uk
- www.hitched.co.uk
3,1
Moyen
931 avis
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A répondu à 96 % de ses avis négatifs
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As a vendor (photographer)
As a vendor, I would recommend steering clear of them. I've been using them for around 8 years now and each year the price increases dramatically. I feel essentially stuck with them now as I have a huge number of reviews on there (mostly from bookings I made from outside of Hitched).
The quality of leads over the last 2/3 years is now incredibly poor, constant ghosting and customer service are incredibly difficult to communicate with and when you can get in touch with them, it's always the same, generic responses.
26 mai 2026
Avis spontané
Réponse de Hitched
Dear Partner,
Thank you for taking the time to share your feedback. First and foremost, we want to acknowledge your 8 years of partnership with us; being part of your journey for nearly a decade is something we value deeply, and it is disheartening to hear that you are currently feeling this way about our service.
We understand your concerns regarding pricing adjustments and lead quality. The wedding industry has shifted significantly over the past few years, affecting user behavior and communication styles. While we continuously invest in marketing to bring couples to the platform, we know how frustrating it is when those visits don't convert into meaningful conversations for you.
We also take your comments about our customer service very seriously. You deserve clear, personalized support rather than generic responses, especially as a long-standing member of our community.
With regard to these concerns, we would like to inform you that we have reached out to you privately to request your contact details. We want to ensure your account is reviewed to analyze your current visibility, look into your past support experiences, and see how we can better support your business moving forward.
Sincerely,
The Hitched Team 💗
Condescending and Unprofessional Sales Tactics by Sales Rep
I am writing to bring a severe case of misconduct by a Hitched sales representative to the attention of Senior Management.
After initially quoting one price, the representative returned the next morning with a heavily inflated proposal. He used aggressive, high-pressure tactics—forcing an unauthorized contract into my account without my consent and demanding a signature by 5 PM.
Upon my polite refusal because it exceeded my budget, he replied with an incredibly insulting and passive-aggressive remark:
"If this is out of your reach financially then I totally understand."
In British business culture, questioning a client's financial capability simply because they decline an inflated proposal is condescending, offensive, and highly unprofessional. He then ended the conversation with a threat, stating future inquiries would be penalized with heavily inflated prices.
I have full screenshot evidence of this WhatsApp conversation. I demand that senior management thoroughly investigate this representative's conduct.
21 mai 2026
Avis spontané
Réponse de Hitched
Dear Partner,
Thank you for bringing this matter directly to our attention. Please accept our sincere apologies for the experience you had; the conduct you described is completely unacceptable and runs entirely counter to our values and the professional standards we expect from our team.
We take allegations of high-pressure sales tactics, unauthorized contract placement, and condescending communication with the utmost seriousness. No prospective partner should ever feel disrespected or pressured when discussing their business needs and budget with us.
With regard to this matter, we would like to inform you that we have reached out to you privately to request your contact details so we can assist you further.
We truly appreciate you taking the time to report this, as it allows us to uphold the integrity of our services.
Sincerely,
The Hitched Team 💗
Excellent app
Really great site. Helped with every aspect of planning our wedding and setting up our website. Guest lists for different parts of the day helped us and we used the rsvp on our website which linked in to ensure we knew who had responded. It was always great to see our countdown to the big day and update our blog on the website. I also loved the checklists, we only had a 6 month window so was slightly off schedule but it really worked to keep us on track. Recommended suppliers helped us narrow down our choices with reviews to help and contact via the app.Would definitely recommend.
3 mai 2026
Avis spontané
Réponse de Hitched
Hi! Thank you so much for this glowing review.
We are thrilled to hear that Hitched was such a key part of your journey, especially given your 6-month planning window! It’s fantastic to know that our checklists kept you on track and that the integration between your wedding website and RSVP guest lists simplified the coordination for different parts of your day.
The countdown and blog are such special ways to build excitement, and we’re glad you enjoyed using them to document your story. Knowing that our recommended suppliers and reviews helped you narrow down your choices is exactly what we strive for!
Thank you for your high recommendation, and we wish you a lifetime of happiness together!
Best regards,
The Hitched Team 💗
Réponse de Hitched
Hi,
Thank you for sharing your feedback. We would like to clarify this point as transparency is one of our core values at Hitched.
We absolutely allow negative reviews on our platform. Our policy is to publish all feedback, whether positive or negative, as long as it complies with our legal and community guidelines (for example, it must be based on a real experience and avoid offensive language).
We have a dedicated moderation team that ensures reviews are authentic. If a review is missing, it is usually because it’s undergoing a verification process or hasn't met these specific guidelines, not because of its rating. We believe that honest feedback is essential for both couples and suppliers.
We have reached out to you privately to understand if you’ve had issues posting a specific review, as we’d like to help you resolve this.
Best regards,
The Hitched Team 💗
______________________________________
UPDATE 14/05/2026
Hi,
following our conversation, we are pleased to confirm that the matter has been successfully resolved.
Our team remains at your full disposal should you need any further assistance or have additional questions.
Best regards,
The Hitched Team 💗
Good platform, poor processes when you need to cancel
I was a Hitched subscriber on their Premium package from February 2024. When my business ceased trading, I made every reasonable effort to communicate this to Hitched through multiple channels.
When my account manager first contacted me regarding renewal, I clearly informed them that I did not wish to resubscribe. This was ignored, and I received a further renewal email, at which point I replied again, informing them that the business had ceased trading entirely. I received no response after that.
Separately, I was contacted by their accounts team regarding unpaid invoices. I informed them directly on the phone that the business was no longer trading. Rather than resolving the matter, I was passed to yet another number with no resolution.
Despite communicating my situation multiple times across different departments, Hitched never acknowledged my position, provided a clear cancellation pathway, or attempted any meaningful resolution.
The outcome was that the outstanding balance was referred to a third-party debt collection agency without any further warning. I have since paid the balance in full.
The platform itself performed well for lead generation during my subscription. However, their internal processes for handling cancellation and cessation of trading are deeply inadequate, and there appears to be a commercial incentive to ignore cancellation requests in favour of pursuing auto-renewal.
Any supplier considering Hitched should be fully aware of what to expect should they ever need to cancel under difficult circumstances. With a 3/5 rating across nearly a thousand reviews, it appears my experience is far from unique.
3 mai 2026
Avis spontané
Réponse de Hitched
Hi Benjamin,
Thank you for providing such a detailed account of your experience. We sincerely apologise for the stress and frustration this situation has caused you, especially during the difficult time of closing your business.
It is disheartening to hear that despite your multiple attempts to communicate through different channels, our internal processes did not reflect your situation accurately. We strive for seamless communication between our account management and finance teams, and it is clear that in this instance, we fell short of the high standards we set for ourselves.
We appreciate your kind words regarding the platform's performance for lead generation, but we take your feedback about our cancellation and renewal procedures very seriously. We are constantly working to improve these pathways to ensure they are as clear and supportive as possible for our partners, regardless of their circumstances.
We would like to investigate exactly where the breakdown in communication occurred to ensure this doesn't happen to others. We have reached out to you via this platform to request your business details so we can conduct a thorough internal review of your case.
We wish you all the very best in your future endeavours.
Best regards,
The Hitched Team 💗
We got married at the post in Newbury
We got married at the post in Newbury.
We had the best day the venue was stunning the staff were more than fantastic.. the food was faultless. Everything ran smoothly and the staff went out of there way to make the day very special
I would recommend this venue to anyone thinking about getting married absolutely stunning.
26 avril 2026
Avis spontané
Réponse de Hitched
Hi! Thank you so much for sharing your wonderful experience.
We are thrilled to hear that your wedding at The Post in Newbury was so perfect and that the staff and food exceeded your expectations!
Just a small note to clarify: Hitched is the wedding planning platform you used to find your suppliers, rather than the venue itself.
Congratulations again on such a special day!
Best regards,
The Hitched Team 💗
Was good!
I didn't use it all that much but I used the website as a virtual invite.
I can imagine a really handy bride would find hitched endlessly useful!
24 avril 2026
Avis spontané
Réponse de Hitched
Hi Lauryn! Thank you so much for sharing your experience.
We are glad to hear that you found our virtual invites useful for your big day! It’s one of those features designed to make life a little easier and more sustainable. Whether a couple wants to use every single tool we offer or just a few specific ones, we are happy to be part of the journey.
We love that you can imagine "handy brides" finding it endlessly useful—we certainly try to provide everything they might need to stay organized!
Wishing you a wonderful and happy marriage!
Best regards,
The Hitched Team 💗
NEVER GO WITH HITCHED!!!
11 months with Hitched, 0 Bookings, I pay more than £200 monthly, Client Service give you just empty promises and do nothing… etc…
DEFINITELY NOT RECOMMEND THIS USELESS “COMPANY “ for any suppliers… 🤮
27 avril 2026
Avis spontané
Réponse de Hitched
Hi Gabriel,
We are truly sorry to hear about your frustration and that your experience with Hitched has not met your expectations so far. We take this feedback very seriously, as our goal is to help every supplier on our platform succeed and grow their business.
While the number of bookings can depend on various factors—including market trends, category competition, and profile optimization—we understand that 11 months without the desired results is disappointing. We would like to look deeper into your account to understand what happened and review the advice provided by our team to see how we can better support you.
We have reached out to you through this platform to request your contact details so we can investigate your case further. Alternatively, please feel free to contact us directly at help@hitched.co.uk. We are committed to listening to your concerns and finding a way forward.
Best regards,
The Hitched Team 💗
A good platform to use
Hitched are very handy and have generated me some good business over the past few years.
It's very much the case, the more you put into your listing and working with your account manager, the more you will get out of it.
I am very lucky to have Joanna as mine and she is very knowledgeable regarding the industry and what best suits my business for exposure and generating the right leads.
My advice is speak with the team and way up what best suits your individual needs as a supplier.
23 avril 2026
Avis spontané
Réponse de Hitched
Hi there! Thank you so much for sharing such a thoughtful and insightful review.
We are delighted to hear that Hitched has helped generate good business for you over the past few years. You’ve hit the nail on the head: the platform works best as a partnership, and the effort you put into your listing truly makes a difference.
We are especially glad to hear your kind words about Joanna. She is indeed an expert in the industry, and we’ll be sure to share your feedback with her—it will mean a lot to know her guidance is helping you attract the right leads and showcase your business effectively.
Your advice to other suppliers is spot on, and we appreciate you highlighting the importance of a tailored approach. We look forward to many more years of successful collaboration!
Best regards,
The Hitched Team 💗
Chloe is amazing with great ideas to…
Chloe is amazing with great ideas to help grow your business and always with a smile.
4 mars 2026
Avis spontané
Réponse de Hitched
Hi Tara! Thank you so much for this lovely shout-out.
We are absolutely thrilled to hear that you’ve had such a positive experience working with Chloe! She truly is an expert when it comes to sharing creative ideas to help our partners grow, and we’ll be sure to pass your kind words along to her—we know they will make her smile even more.
Knowing that our team is making a real difference in your business journey is the best feedback we could hope for. We look forward to seeing your continued success on the platform!
Best regards,
The Hitched Team 💗
Support Review
I am Chiara Metefori, a wedding planner based in Florence. I had signed up for this platform a few years ago, but I had never interacted with it. I recently decided to access my profile again after a long period of inactivity, but I was no longer able to log in. So I contacted support. I received a response within 24 hours, and the issue was resolved very quickly. They were very fast and professional.
15 avril 2026
Avis spontané
Réponse de Hitched
Hi Chiara, thank you so much for sharing your experience!
We are delighted to welcome you back to the platform! It’s great to hear that our support team was able to assist you so quickly and professionally, ensuring you could regain access to your profile in less than 24 hours.
We know how important it is for a wedding planner to have everything under control, and we are happy that our team could help you get back to showcasing your work. We wish you the best of luck with your upcoming projects in beautiful Tuscany!
Best regards,
The Team 💗
As the Founder and Creative Director of…
As the Founder and Creative Director of Albion Royal Weddings & Special Events in Los Cabos, Mexico, I’ve had the pleasure of working with many platforms in the wedding industry, but Hitched.com truly stands out. Their site is intuitive, beautifully designed, and makes connecting with couples effortless. The visibility they provide has been invaluable in showcasing our bespoke celebrations, which blend luxury with deeply personal touches.
What I appreciate most is how Hitched.com aligns with our ethos: quality over quantity, and a focus on meaningful, elegant experiences. Through their platform, couples planning their destination weddings in Cabo have discovered our services and connected with us directly, making the journey from inspiration to reality seamless.
For anyone seeking a trusted resource to plan their wedding or event, I highly recommend exploring Hitched.com—and if you’re dreaming of a romantic, personalized celebration in Los Cabos, you can learn more about our work at Albion Royal Weddings & Special Events.
14 avril 2026
Avis spontané
Réponse de Hitched
Hi there! Thank you so much for your incredibly kind and professional review.
As a Founder and Creative Director, your perspective is invaluable to us. We are honored that Hitched.co.uk (and our global network) stands out as a preferred platform for Albion Royal Weddings & Special Events. Knowing that our intuitive design and visibility help you showcase your bespoke, luxury celebrations in Los Cabos is exactly why we do what we do.
We truly value your "quality over quantity" ethos and are delighted that we’ve been able to connect you with couples who appreciate the elegance and personal touches you bring to every event. It is a privilege to help bridge the gap between a couple's inspiration and the reality of a dream celebration in Mexico.
Thank you for your high recommendation, and we look forward to continuing our successful partnership!
Best regards,
The Hitched Team 💗
Sorted out a lead,for me straight away
Sorted out a lead,for me straight away, was able to get intouch with potential bride. Thank you 😊
13 avril 2026
Avis spontané
Réponse de Hitched
Hi there! Thank you so much for the review. 😊
We are thrilled to hear that our team was able to help you sort out that lead so quickly! Getting you in touch with a potential bride is what we’re all about, and we’re so glad the process was seamless for you.
Wishing you the very best of luck with the booking and many more successful connections on the platform!
Best regards,
The Hitched Team 💗
SCAM !! PLEASE DO NOT SIGN UP EVER!!
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH.PLEASE DO NO NOT SIGN UP WITH THEM TOTAL SCAM.THEY STEAL YOUR MONEY THEY WILL SEND YOU FAKE LEADS.YOU WILL NEVER GET ANY REAL BOOKINGS...THEY WILL THREATHEN YOU WITH 3RD PARTY COMPANIES IF YOU DON'T PAY YOUR FEES.MONEY LAUNDERING COMPANY. I DO REGRET I HAVE EVER SIGNED FOR THESE SCUMBAGS.DJ'S PLEASE SAVE YOUR MONEY AND TIME!!!
13 avril 2026
Avis spontané
Réponse de Hitched
Hi there, we take your feedback and these serious allegations very seriously.
At Hitched, we operate with full transparency and integrity to support thousands of wedding professionals. We strictly deny any claims of "fake leads" or illegal activities. Our platform uses advanced security measures to ensure that enquiries come from real couples, though the final booking always depends on the direct interaction and agreement between the supplier and the couple.
Regarding the mention of third-party companies, like any service provider, we have standard procedures for managing outstanding contractual obligations. We always prefer to resolve these matters directly and amicably with our partners.
Please note that we have requested your contact details through this platform. We would like to identify your account, investigate the leads you received, and address your concerns in a professional manner. You can also contact us directly at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
Really helped with my wedding planning
Really helped with my wedding planning. Could organise guests easily and find suppliers all in one place with reviews. Also used Hitched to create my wedding website which was a great addition.
6 mars 2026
Avis spontané
Réponse de Hitched
Hi Paige! Thank you so much for your wonderful review.
We are thrilled to hear that Hitched was such a helpful companion during your wedding planning journey! It’s great to know that having your guests organized and all your suppliers in one place made the process smoother for you. We’re also delighted that you enjoyed using our wedding website tool—it's designed to be that extra bit of magic to keep your guests informed and your planning on track.
Congratulations on your wedding, and we wish you a lifetime of happiness!
Best regards,
The Hitched Team 💗
Really useful website for reviews
Really useful website for reviews and locating different suppliers, particularly hair and makeup and venues as there were lots of pictures I hadn't seen elsewhere. I also found the table planning tool useful, although a bit more customisation would be good as my tables were square which wasn't an option.
1 avril 2026
Avis spontané
Réponse de Hitched
Hello,
Thank you so much for sharing your experience with us! We are thrilled to hear that Hitched was a valuable resource for finding your venue and hair and makeup suppliers. It’s wonderful to know that the photos on our platform helped you discover new inspiration for your big day.
We also truly appreciate your feedback regarding the Table Planner. We strive to make our tools as helpful as possible, and your suggestion about adding square tables as a customization option is very valuable to our product team as we continue to improve our features.
We remain at your full disposal should you need anything else at support@hitched.co.uk.
Best regards,
Eva
The Hitched Team 💚
Absolutely DREADFUL customer service…
Absolutely DREADFUL customer service for suppliers , unless of course they’re trying to sell their contracts to you. Over £200 I was spending a month on the platform and, upon advice from a fellow supplier who had done the same. I requested my paid contract be terminated (just 12 days before the year was up anyway) due to going on maternity leave and experiencing a quite substantial dip in earnings (the life of a self employed mum). It was a battle and after providing evidence of my friends experience they finally agreed. However they deleted my whole account! I’ve never experienced a platform delete an account based on just a paid contract needing termination. They have a free platform which I was on for years before and I’d collected reviews, had conversations with my booked brides that I now cannot access. For what reason? Just for the sake of helping a new mum with 12 days grace.
Doesn’t stop them phoning and emailing for contract renewals though to try and get more money out of me.
27 mars 2026
Avis spontané
Réponse de Hitched
Hi Sabrina, thank you for sharing your feedback. First of all, congratulations on your new arrival!
We are sincerely sorry to hear about the frustration you’ve experienced during such an important time. At Hitched, we fully support self-employed parents and our goal is to provide a smooth experience, especially when personal circumstances change.
We’d like to clarify that terminating a paid Premium contract should normally revert a profile to our "Basic" (free) version, allowing you to keep your reviews and past conversations. If your entire account was deleted, this may have been due to a technical error or a misunderstanding during the cancellation process. We understand how vital those reviews and records are for your business, and we truly regret any distress this has caused.
We have requested your contact details through this platform so we can investigate exactly what happened with your account and see if it’s possible to recover your data. We also take your feedback regarding our renewal communications seriously and will look into your case to ensure you are not contacted further if that is your wish.
You can also reach us directly at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
______________________________________________________________________________
UPDATE 24/04/2026
Hi Sabrina,
Our team has sent you a email to provide assistance regarding your report. We invite you to check your inbox so that we can work together towards a resolution.
Best regards,
The Hitched Team 💗
I was sceptical and I was correct to be…
I was sceptical and I was correct to be and I should have trusted my gut. I don't believe this company likes the term ethical, I do believe most of my leads have been fake. I will not be renewing my contract at all and will be voicing my own experience to anyone considering using them.
23 mars 2026
Avis spontané
Réponse de Hitched
Hi Laura, thank you for sharing your feedback.
We are sincerely sorry to hear about your experience and that you feel this way about our service. At Hitched, we take allegations regarding "fake leads" very seriously; we have strict security measures in place to ensure that the enquiries reaching our professionals come from real couples planning their weddings.
Our goal is to build a transparent and effective marketplace for all our partners, and it is disheartening to learn that we didn't meet your expectations in terms of lead quality and ethical standards.
Please be aware that we have requested your contact details through this platform so that we can identify your account and investigate your concerns internally. We would appreciate the opportunity to look into the leads you received and provide further clarity. You can also reach us directly at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
I love this site
I love this site. It has really helped with the planning of the wedding.
I use it mainly for invites, menu and seating chart. I can print off the seating and what each person has chosen to eat for each table: this is great as otherwise I’d have had to do it myself. I wish it was a little easier to do though!
I did find it a bit difficult to set up initially but then again I am a not the techie type! I also wish the seating chart could be copied and pasted for each part of the meal: though to be fair it quite possibly can be done but I just haven’t figured it out!!
When I had trouble with my password I only had to send an email and it was sorted in a few days. I was aware of this as I got a reply almost immediately saying same.
I am very happy with the site.
20 mars 2026
Avis spontané
Réponse de Hitched
Hi! Thank you so much for your kind words and for sharing your experience with us.
We are thrilled to hear that Hitched has been a big help in planning your wedding! It’s great to know that the guest list, menu choices, and seating chart tools have saved you so much manual work—that is exactly what they are designed for.
We also appreciate your honest feedback regarding the technical setup and the seating chart features. We are always looking for ways to make our tools more intuitive, even for those who aren't "techies"!
It’s wonderful to hear that our customer service team was able to resolve your password issue quickly and kept you informed throughout the process.
Thank you for choosing Hitched to be part of your wedding journey! If you need any further assistance, feel free to reach out at help@hitched.co.uk.
Best regards,
The Hitched Team 💗
Wedding Suppliers do not sign up
In the past 6 months I have had 2 leads from Hitched. Due to personal reasons I have stopped working as a Wedding Celebrant but they refuse to allow me to stop paying the monthly fee to them. Wedding Suppliers do not sign up.
17 mars 2026
Avis spontané
Réponse de Hitched
Hello Elizabeth,
We're very sorry to hear about the experience you shared with us. Your feedback helps us to keep improving and offer you the best possible service.
We have requested your contact information via Trustpilot so that a team member can assist you personally.
We're also available at support@hitched.co.uk should you need anything else.
Best regards,
The Hitched Team 💚
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