I ordered a Stan Ridgway Partyball cd…
I ordered a Stan Ridgway Partyball cd (and the big heat cd also by Stan Ridgway) from cdbaby.com The partyball cd for $18.00 was advertised as autographed . Immediately after placing my order,, I got their standard but panicky order confirmation ( you should order something and check it out. Not comforting). Alerting me that my order may not arrive soon and I immediately emailed them back, expressing my concern plus a reminder not to forget that It is autographed.
They answered my email with a full page story telling me a parade would follow the postman to deliver my cds to the postoffice (proving that they received my email) copy of that story below
CD baby ships me a regular cd not autographed (they don't answer emails after the sale) and the next day the page for autographed partyball is removed from their website leaving a stupid "oh gnome" message (another example of an unprofessional company) Oh Gnome????????
So when they filled my order, they knew they don't have any autographed cds but they didn't even bother telling me They just send me out a regular cd.
I was so excited that I thought I had a great Christmas present to give my brother, an autographed Stan ridgway cd.
Not a very nice company cdbaby.com is , Knowingly mailing out things you DIDN'T order. I can get an unautographed cd anywhere. They are not good enough to carry Stan ridgway music. Instead of helping me, they mock me. They have not answered any of my emails. This is a sign of a new inexperienced company that is not professional in the least.
You want to Read the "cute", story they email to potentially aggravated customers? Here is a copy of the email they sent me instead of spending their time to make sure my order is correct:
Your CDs have been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.
A team of 50 employees inspected your CDs and polished them to make sure they were in the best possible condition before mailing. Our world-renowned packing specialist lit a local artisan candle and a hush fell over the crowd as he put your CDs into the finest gold-lined box that money can buy.
We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved "Bon Voyage!" to your package, on its way to you, in our private CD Baby jet on this day,
We hope you had a wonderful time shopping at CD Baby. In commemoration, we have placed your picture on our wall as "Customer of the Year." We're all exhausted but can't wait for you to come back to CDBABY.COM!!
Thank you, thank you, thank you!
Sigh...
We miss you already. We'll be right here at xxx (links not accepted), patiently awaiting your return.
Well, I hope they are extremely patient. They might want to make sure their website worked before they opened their doors for buisiness. Searching for any artist that they are not associated with is pointless.
This is a Disgusting company.
Reply from CD Baby
Sorry you had a bad experience. CD Baby sells CDs on consignment for artists. We've been in this business for over 16 years. We've worked with Stan for years as well. Our artists set their prices and create their product descriptions themselves. If we didn't have any autographed copies on hand that probably means Stan didn't send us any with his last shipment or he forgot to change his CD Baby listing to reflect his current stock. We will follow up with him.
If you would like to do a return, we'd be happy to accommodate. Sorry you don't like our goofy emails, we've gotten an overwhelming positive response from them over the years. But every once in a while, somebody doesn't appreciate our silliness and I guess that's the risk we take for being a little different. We mean no offense. Our intention is only to make you smile. If you have still not gotten a response from your email, please give us a ring. 1-xxx xxx xxxx
Chris B
Reply back: There is nothing "cute" or "silly" about not getting what you ordered. And don't blame it on Stan. I emailed you reminding you i ordered the autographed one. you ignored that and processed my order wrong anyway. You knew your mistake and proved it by making the webpage immediately dissappear. You could have easily told me it was out of stock when processing the order instead of sending me something else. Your Fault. Don't pass the buck PS, I'm looking at your reviews here on trustpilot and I don't see many "overwhelming positive responses" As a matter-of-fact, most folks seem to be very dissatisfied with you. PPS, the word you are reaching for is not "Goofy". I think the word you are trying to find is "unprofessional"
29. elokuuta 2022
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