Hello,
we would like to sincerely apologize for any inconvenience related to your order.
In the past few weeks, due to financial difficulties, we have been unable to meet our agreed-upon delivery times, and there have been delays in timely refunds.
For this reason, we have decided to file for insolvency in order to find a solution to resume our usual reliable service as soon as possible.
As stated in the email, we are unable to issue a refund for legal reasons. The purchase amount will become part of the insolvency claim.
Once we receive detailed instructions from our provisional insolvency administrator on how and when you can submit your outstanding claim, we will promptly share this information with you.
We appreciate your understanding and patience during this challenging time.
Sincerely,
Edel-Optics