ZOE Anmeldelser 

The Zoe app has helped me change my diet to increase my gut micro biome making me healthier. The nutrition videos give me ideas on how to change my diet to maintain ultimate health. The Zoe program is changing my life for the better.

I had a problem with my daily supply running out before a new supply would be delivered.
The problem was speedily resolved to my satisfaction.

The customer care team are really quick and helpful. My query was answered immediately and in full. Highly recommend.

Simple quick snd comprehensive

I can’t say enough great stuff about Zoe. They have the only AI bots, Anywhere that seem to have lots of knowledge and understand what I’m saying I love everything about Zoe in general and I’m happy to be a part of their cutting edge science approach to nutrition🫶

VERY impressed with the response and speed of the response from Fin in the customer service team.

I got the Zoe Daily 30+ on a 50% off trial. The product is fine but isn’t life changing and is a lot of money for what is essentially a bag of seeds. I knew I had a subscription which I needed to cancel, but I did not receive any emails notifying me of the renewal until I got a bank charge for £133. I contacted them the next day to advise I did not want the product, the bot which responded advised me that I had a 14 day cooling off period and they would process a refund but it would need to be a human who did that bit. It took a week to speak to someone who wasn’t a robot by which point I had received the product and was then advised because the order had been fulfilled I couldn’t have my money back. I explained I was happy to return the product at my own cost as I haven’t opened it, but have been advised that for an unknown reason that is not possible. They have sent me lots of screen shots explaining how they are in the right and I am wrong, but there’s not been any kind of care for me as a customer and my overall experience with them. I was also previously a subscriber to their programme but I certainly won’t be buying anything from them again.

I was really pleased with Zoe customer care. I sent an email to them. They responded quickly and sent me instructions to do what I wanted to do. It was quick and easy. I would recommend them to anyone wanting to sort out any issues.

I use daily 30 and enjoy the taste and texture a nice crunch to start the day

The AI was able to access the relevant information including my account to provide the answers

Help there when you need it !

I have revised my score for Zoe from 1 to 4. I had previously given it a low score because I couldn’t log into the app and the Help section of the website had recommended that I should seek help in the app, which I could not do as I could not access the app (Catch 22). Emails took me to an AI bot which was not very helpful either. I eventually got in touch with a human adviser and we got the problem sorted. He then telephoned me and gave me a guided tour of the new app. It is very good once you know your way around it, much better than the old one as it does all the things that the old one did and a lot more besides. I would give Zoe 5 stars if they:

1. Made it easier to get human assistance when all else fails. What you need to do is email the AI bot and tell it you want to get in touch with a human operator but it is not obvious that you need to do that.
2. Gave an online tutorial on how to use the app. It really is much better than the old one but you can’t find your way around it by trial and error. I can understand why some people have commented on trust pilot that they did not like the new app. I fear that that may be because they did not know how it works.

I think the human assistants are very helpful once you get through to one of them.

I am currently on my first package of the Zoe Daily 30+. I have a pretty good diet, I am a very positive and happy person. Therefore, I was surprised how much of a difference the Zoe 30+ has made. The small amount of stress/worry/anxiety levels that I have are significantly less. I feel much calmer and this is coming from a pretty calm baseline! I do not drink frequently and when I do I always have anxiety the next day, but not anymore. Obvioulsly, I am not encouraging drinking, but explaining how powerful the product has been for me and neither will it increase my drinking. My sleeping patterns have not improved yet. I look forward to my daily dose as it is so tasty, but I am someone who eats seeds and grains for the taste.

The only thing I am confused about is I cannot find a way to access the Free Zoe Food scanner. It appears only to be 'free' if I have a subscription. If that is correct I do think the marketing message needs to be made more clear - e.g. Free with your/a subscription.

Contacted Zoe customer service after promised discount code for their new Gut Health bar had not arrived so I had to pay full price. Emily was able to sort it out for me and process a refund . Response was prompt and courteous

The app is easy to use but messages have been inconsistent, late in terms of instructions and sometimes too much too late. Needs to be more streamlined and perhaps cut down on the abundance of messages. This is personal preference and only mine.

The Zoe team is responsive and helpful

Very helpful and encouraging answer to a question that confirmed I was on the right track. Thank you
Good clear general advice given

Zoe & its level of support has been excellent - also I am enjoying using the app which assists working out best fresh foods and supermarket foods. Podcasts are very interesting and informative

I became quit annoyed when in the chat app I kept getting steered back to a bot, without solving my issue. However once I got connected to Muslima , a real person she was steadfastly kind, intelligent, and eventually was able to help me with both my 30+ supplement issue and my membership question. Bots are not for out of the ordinary and/complex problems. Pls make your program a little easier to get to a real person.

Instant and very helpful response