Cupshe Anmeldelser 

Besvarelse fra Cupshe

For 9 timer siden

Dear customer, thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations.

We're glad to know that you liked a couple of the swimsuits, but we're disappointed to learn that many of the other items did not meet your expectations. We strive to ensure that our product photos and descriptions accurately represent each item. However, differences in fit, fabric feel, or appearance can sometimes occur due to factors such as lighting, screen settings, and individual preferences. Your feedback is valuable to us, and we'll continue working to improve both our products and the shopping experience.

We're also sorry that you feel accepting store credit wasn't the right choice. We'd like to let you know that items purchased using store credit are still eligible for return or exchange in accordance with our return policy. If any of the items you purchased with your store credit are not suitable, please don't hesitate to contact our Customer Care team. We'll be happy to review your case and help you find the best solution.

We truly appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.

Besvarelse fra Cupshe

For 8 timer siden

Dear Janice, thank you for reaching out.

We understand that you are waiting for the return label, and we apologize for any inconvenience caused. After checking our records, we can confirm that our customer service team has already sent the return label to you several times.

Could you please kindly check your email inbox again, including your spam/junk folder, as sometimes emails with attachments or automated messages may be filtered there?

If you still cannot find it after checking, please let us know, and we will be happy to assist you further.

Thank you for your patience and understanding. We look forward to resolving this for you as soon as possible.

Besvarelse fra Cupshe

For 9 timer siden

Chère Marini, merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes sincèrement désolés d'apprendre que la robe n'a pas répondu à vos attentes.

Nos produits sont conçus et testés pour conserver leur qualité lorsque les instructions d'entretien sont respectées. Nous sommes désolés que le tissu se soit décoloré ou abîmé après seulement trois lavages. Bien que des facteurs tels que la méthode de lavage, la température de l'eau, la lessive et les conditions de séchage puissent affecter la durée de vie d'un vêtement, nous prenons les signalements comme le vôtre très au sérieux et transmettrons vos commentaires à notre équipe qualité pour analyse et amélioration.

Enfin, afin de résoudre ce problème au plus vite, nous vous avons envoyé un message. Si vous pouviez nous communiquer les informations relatives à votre commande, nous vous en serions très reconnaissants. Dès réception de ces informations, nous examinerons le problème et travaillerons avec vous pour trouver une solution satisfaisante dans les meilleurs délais.

Dans l'attente de votre réponse.

Besvarelse fra Cupshe

For 1 dage siden

Dear Christine Aubin, thank you for taking the time to share your feedback. We’re very sorry to hear that the dress and bathing suit top did not meet your expectations.

Regarding the dress, we sincerely apologize if the top appeared to be sewn crooked. While each item goes through a quality inspection before shipping, it is possible that an issue was unfortunately overlooked. We appreciate you bringing this to our attention.

As for the orange/peach bathing suit top, we understand your concern. The style you received features a hook closure at the neck rather than a tie closure. We apologize if the product photos created a different expectation. We are reviewing the listing to ensure the product images and description accurately reflect the item to help avoid any future confusion.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!