EE

Dear customer， thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you have experienced.

Regarding the product issue you mentioned with the two-piece swimsuit bottom, we are very sorry to hear that it did not meet your expectations in terms of fit and appearance when worn in water. We understand how upsetting and embarrassing this situation must have been for you, and we truly regret the experience.

Please know that your case, including the photos and details you provided during your chat with our agent Selena, has already been forwarded to our product quality inspection team for further review. However, we would also like to be transparent that we are still awaiting their final assessment, which has unfortunately caused delays in the follow-up process. We understand how frustrating this lack of timely resolution can be, and we sincerely apologize for the inconvenience this has caused.

We are actively working on improving our internal communication between teams to ensure product issues are handled more efficiently and that customers receive timely updates without needing to follow up repeatedly.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!