Pricing That Pushes Small Businesses Away
I don't usually leave negative reviews, but in this case I feel I have to.
The pricing changes are simply unreasonable. Last year the subscription was €19.90/month. In October it increased to €29.90/month, and now, with only one month's notice, they are raising it again to €99/month plus €0.20 per order.
For me, this feels like a bait-and-switch strategy: attract small businesses with affordable pricing, then dramatically increase the cost once they depend on the platform. That's disappointing and disrespectful to loyal customers. It almost feels as if they expect customers to simply accept it without looking for alternatives.
No small business can justify this kind of expense. Ironically, small businesses are exactly the customers this platform was built on.
The explanation about all the new features doesn't justify the increase either. I don't even use most of them. In fact, with no coding background, I built my own fulfillment workflow and DHL label creation using Make.com, AI, and my own website. At a time when AI allows almost anyone to build their own workflows and integrations, your app is becoming increasingly irrelevant. Charging this price now simply doesn't make sense.