Vitestyle Bewertungen 

Antwort von Vitestyle

17. Aug. 2026

We sincerely apologize that your order did not meet your expectations, particularly after the extended wait and the condition in which the items arrived. We also regret that our previous communication did not provide the level of personalized service you expected.

We take your feedback seriously and would appreciate the opportunity to review your concerns and assist you further. Please feel free to contact our customer support team by email with your order details, and we will be glad to look into the matter and work toward an appropriate resolution.

Thank you for bringing this to our attention. We truly appreciate the opportunity to improve your experience.

Antwort von Vitestyle

17. Aug. 2026

We’re sorry to hear that the product did not meet your expectations, and we understand the disappointment regarding the bottle being empty.

To clarify, this product is intended as a display and decorative piece, rather than a bottle containing Grey Goose or another alcoholic beverage. Due to shipping restrictions and regulations concerning the transportation of alcoholic liquids, we are unable to ship alcohol inside the bottle. The images shown on the product page are therefore intended to illustrate the appearance and presentation of the display piece.

We appreciate you taking the time to share your feedback. We understand that clear product information is important when making an online purchase, and we will continue working to make the nature and purpose of the product as clear as possible for our customers.

If you have any concerns about the item you received, we would also be happy to review them through our customer support team and assist you further.

Antwort von Vitestyle

17. Aug. 2026

We sincerely apologize for the frustration and disappointment caused by the time it has taken to resolve this matter. The length of the process and the repeated follow-ups regarding your refund are certainly not the experience we aim to provide.

We also apologize for the repeated requests for your order information and photos. These details were needed to properly review the product concern, but we regret that the repeated requests made the process feel unnecessarily difficult.

Regarding the refund, we’re sorry for the additional delay caused by the payment processing issue. We take your concerns seriously and would appreciate the opportunity to review your case and assist you further.

Please feel free to contact our customer support team by email with your order details so we can locate your case and work toward a resolution.

Thank you for bringing this matter to our attention and for giving us the opportunity to address your concerns.

Antwort von Vitestyle

17. Aug. 2026

We sincerely apologize that the product you received did not meet your expectations, particularly regarding the size, appearance, and the time it took to arrive. We’re also sorry that your experience with our communication did not leave you feeling properly supported.

We take concerns about products differing from their listings seriously. While handmade products may have some variations from the images shown online, we recognize that significant differences in size, design, or overall appearance should be reviewed carefully rather than dismissed as ordinary variations.

We would appreciate the opportunity to look into the specific circumstances of your order. If you’re willing, please contact our customer support team by email with your order details and photos of the item you received. This will allow our team to review the product against the original listing and determine the most appropriate way to assist you.

Thank you for taking the time to share your experience. Your feedback is valuable to us and helps us identify areas where our product information and customer support can be improved.

Antwort von Vitestyle

17. Aug. 2026

Thank you, Paul, for taking the time to share your thoughts and for the genuine intention behind your feedback.

We truly appreciate your interest in our products and the fact that you took the time to share your perspective with us. We’re sorry that some of the concerns you came across have made you hesitant to place an order.

We’re continuously working to improve the quality of what we offer, and we’re also actively seeking more reliable, higher-quality suppliers and manufacturers so that we can provide our customers with the best products possible.

Thank you again for your encouragement and for offering your perspective. We genuinely appreciate it, and we hope that in the future we will have the opportunity to earn your confidence and provide you with a positive experience.

Wishing you all the best, Paul.

Antwort von Vitestyle

6. Aug. 2026

Dear customer,
We're sorry to hear that you're disappointed with your order and sincerely apologize for any inconvenience this has caused.

However, we respectfully disagree with the claim that our company is committing fraud. We are a legitimate business that fulfills customer orders and is committed to resolving any issues that may arise.

If you believe the item you received does not match your order, we kindly ask that you contact our support team via email with your order number and clear photos of the item received. This will allow us to investigate your case with our production team and provide an appropriate resolution, whether that be a replacement or a refund, if applicable.

We understand your frustration, but serious accusations such as "fraud" or "rip-off" should be made with caution before the matter has been fully reviewed. We are always willing to work with our customers to resolve legitimate concerns.

We appreciate your feedback and hope you'll give us the opportunity to make this right.
Kind regards,

Antwort von Vitestyle

6. Aug. 2026

Dear customer,
We're sorry to hear that you're disappointed with your experience and apologize for the inconvenience caused.

We would like to clarify a few points. Your order included custom-made products, and when we informed you that additional production time was required, it was because the workshop needed to complete a new mold before manufacturing the remaining items. This was shared to explain the reason for the delay, not to mislead you.

We also understand your concern that only part of your order has arrived. Partial shipments may occur when one item is ready before the others. We kindly ask you to contact our support team via email with your order number so we can check the status of the remaining decanters and provide you with an update.

Regarding the comments about our business, we respectfully disagree with the claim that we are a scam. We are a legitimate company that manufactures and ships customer orders. Delays or production issues can occur, but they do not mean that we have any intention of deceiving our customers.

Finally, we regret if any previous communication came across as impolite. That was never our intention. We strive to treat every customer with respect and ask for the same courtesy in return so that we can work together toward a satisfactory resolution.

We appreciate your feedback and remain committed to resolving your order as quickly as possible. Please contact us via our official support email, and we'll be happy to assist you further.
Kind regards,

Antwort von Vitestyle

10. Juli 2026

Dear customer,
We’re sorry to hear that you haven’t received your order yet and sincerely apologize for the inconvenience.

To help us investigate your case, please contact our support team via our official email and provide your order number. Our team will check the current status of your order, verify the shipping information, and provide you with the latest update as soon as possible.

If your order has already been shipped, we will also provide you with the tracking details. If there is an unexpected issue with the shipment, we will work with you to find the most appropriate solution.

Thank you for your patience and understanding. We look forward to resolving this for you as quickly as possible.
Kind regards,

Antwort von Vitestyle

10. Juli 2026

Dear customer,
We're sorry to hear that you're disappointed with your experience, and we sincerely apologize for the frustration this situation has caused.

However, we respectfully disagree with the claim that our business is a scam. We are a legitimate company that processes and fulfills customer orders, and we are committed to resolving customer concerns fairly.

Regarding communication, we apologize if you experienced delays in receiving a response. Due to a high volume of inquiries, our response times have occasionally been longer than usual. However, this does not mean that customer cases are being ignored.

We also want to clarify that our customer support is primarily handled via email so that every case can be properly documented and tracked. If you have an unresolved refund request, please reply to your existing email thread with your order number, and our team will prioritize reviewing your case and provide an update as soon as possible.

We understand your frustration, but we kindly ask that serious accusations such as "scam artists" be made with caution. We remain committed to resolving your case professionally and appreciate the opportunity to assist you.
Kind regards,

Antwort von Vitestyle

10. Juli 2026

Dear customer,
We’re sincerely sorry for this situation and completely understand your frustration.

According to the tracking information, the parcel was returned after a delivery issue. When a shipment is returned by the carrier, we must wait for the return to be confirmed before we can arrange a reshipment or provide another appropriate solution.

We also apologize if you have not yet received a reply to your emails. Our customer support team has recently experienced a higher-than-normal volume of inquiries, which has unfortunately resulted in longer response times. However, your request has not been ignored.

We kindly ask you to contact us again via email with your order number. Our team will prioritize your case and provide the most appropriate solution, whether that is a reshipment or a refund, depending on the status of the returned parcel.

Thank you for your patience, and we sincerely apologize again for the inconvenience caused.
Kind regards,
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Bonjour,

Nous sommes sincèrement désolés pour cette situation et comprenons parfaitement votre frustration.

D'après les informations de suivi, le colis a effectivement été retourné après un problème de livraison. Une fois qu'un colis est renvoyé par le transporteur, nous devons attendre sa confirmation de retour avant de pouvoir proposer une nouvelle expédition ou une autre solution.

Nous nous excusons également si vous n'avez pas encore reçu de réponse à vos e-mails. Notre service client a récemment reçu un volume de demandes plus élevé que d'habitude, ce qui a malheureusement entraîné des délais de réponse plus longs. Toutefois, votre demande n'a pas été ignorée.

Nous vous invitons à nous recontacter par e-mail avec votre numéro de commande. Notre équipe examinera votre dossier en priorité et vous proposera la solution la plus adaptée, qu'il s'agisse d'une réexpédition ou d'un remboursement, selon le statut du colis retourné.

Nous vous remercions pour votre patience et vous présentons une nouvelle fois nos excuses pour les désagréments occasionnés.

Antwort von Vitestyle

10. Juli 2026

Dear customer,

We’re sincerely sorry that your order has taken longer than expected and understand how disappointing this must be.

The estimated delivery time provided on our website is based on normal production and shipping conditions. Occasionally, unexpected factors such as high order volumes, production delays, or carrier processing times may extend the overall delivery timeframe.

If you have not yet received your order, we kindly ask you to contact our support team via our official email with your order number. We will check the latest status of your order, provide you with an update, and work toward the most appropriate resolution if any issue has occurred.

We sincerely apologize for the inconvenience and appreciate your patience and understanding. Our team is committed to ensuring your order is resolved as quickly as possible.

Kind regards,

Antwort von Vitestyle

29. Juni 2026

Hello,

We are sincerely sorry to hear that you still have not received your order HIEU-VITS52500.

We completely understand your concern. To investigate this matter properly, please contact our customer support team via email. Our team will be able to provide all available tracking information and the proof of delivery supplied by the carrier so that we can determine what may have happened to your parcel.

Please note that in some cases, parcels marked as delivered may have been left with a neighbor, family member, or in a secure location designated by the carrier.

Kindly contact us through our official support email with your order number so that we can prioritize your case and assist you in resolving this issue.

We apologize for the inconvenience and remain committed to helping you.
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Bonjour,

Nous sommes sincèrement désolés d'apprendre que vous n'avez toujours pas reçu votre commande HIEU-VITS52500.

Nous comprenons parfaitement votre inquiétude. Afin de vérifier précisément la situation, nous vous invitons à contacter notre service client par e-mail. Notre équipe pourra vous fournir toutes les informations de suivi disponibles ainsi que la preuve de livraison fournie par le transporteur, afin de déterminer ce qui a pu se passer avec votre colis.

Veuillez noter que, dans certains cas, un colis marqué comme livré peut avoir été remis à un voisin, à un membre de la famille ou déposé dans un endroit sécurisé par le transporteur.

Merci de nous contacter via notre adresse e-mail officielle avec votre numéro de commande afin que nous puissions examiner votre dossier en priorité et vous aider à résoudre ce problème.

Nous nous excusons pour les désagréments occasionnés et restons à votre disposition pour vous assister.

Antwort von Vitestyle

3. Juni 2026

Dear customer,

We’re sorry to hear that you’re dissatisfied with your experience and apologize for any frustration this situation may have caused.

However, we would like to clarify a few points. We do not advertise or sell products as official branded merchandise unless explicitly stated. If there has been any misunderstanding regarding the product description, we would appreciate the opportunity to review the details of your order.

We also take reports of damaged items seriously. If your item arrived damaged, our support team would normally require photos and order information to assess the issue and determine the appropriate resolution.

Regarding your refund request, we sincerely apologize if you have experienced delays in communication. Due to a high volume of inquiries, response times may occasionally be longer than expected. However, this does not mean your case has been ignored or abandoned.

We kindly ask that you contact our support team again via email with your order number and any relevant photos. Our team will review your case and work toward an appropriate resolution.

We appreciate your feedback and apologize again for the inconvenience caused.

Kind regards,

Antwort von Vitestyle

3. Juni 2026

Dear customer,

We’re sorry to hear that you’re disappointed with your order and apologize for the frustration this experience has caused.

However, we respectfully disagree with the claim that our company is a scam. We are a legitimate business that fulfills customer orders and provides support when issues arise. Serious accusations such as these can be misleading to other customers, especially before a case has been fully reviewed and resolved.

If the item you received does not meet your expectations or differs from what you believe was ordered, we would appreciate the opportunity to investigate. Please contact our support team via email with your order number and clear photos of the item received so we can review the situation properly.

We also understand your concern regarding refunds. Please be assured that refund and replacement requests are reviewed on a case-by-case basis according to our policies. We are unable to determine eligibility without first reviewing the details of the order.

We sincerely apologize for any inconvenience and encourage you to contact us directly so we can work toward an appropriate resolution.

Thank you for your feedback.

Kind regards,

Antwort von Vitestyle

23. Apr. 2026

Dear customer,

We understand that you are frustrated, however we kindly ask that the language used remains respectful and avoids making unfounded accusations.

We do not intentionally misrepresent any of our products. All items are produced based on the designs provided, and while expectations can differ, this does not constitute a “rip off” or deceptive practice as stated. Such claims are serious and should not be made without proper review of the case.

If there is a concern regarding the quality or appearance of the item you received, we are absolutely willing to investigate it properly. However, this requires cooperation through our official support channel, including order details and clear evidence.

Public accusations without allowing us to review and resolve the issue do not reflect the full situation and can be misleading to others.

We remain willing to assist you in a professional manner. Please contact our support team with your order information so we can review your case and provide an appropriate resolution.

Thank you for your understanding.
Vitestyle

Antwort von Vitestyle

Aktualisiert am 23. Apr. 2026

Dear customer,

We’re sorry to hear about your experience and understand your frustration regarding the delay and the issue with the sleeve.

As previously noted, once a defect is reported, the case needs to be reviewed and coordinated with our production team, which can take additional time. However, we do acknowledge that the lack of follow-up communication is not the experience we aim to provide, and we sincerely apologize for that.

Please note that our phone line may not always be reachable during peak periods, which is why we prioritize email support to ensure all cases are properly documented and handled.

Your case has not been intentionally ignored. We kindly ask you to contact our support team again via email with your order number so we can locate your case and prioritize a proper resolution, whether that be a replacement or refund in line with our policy.
We appreciate your patience and the opportunity to make this right.

Vitestyle

Antwort von Vitestyle

9. Apr. 2026

Dear customer,

We’re sorry to hear that you feel this way, but we would like to clarify several important points for transparency.

Your order was successfully delivered, which confirms that it was fully processed and fulfilled, not ignored or abandoned as implied. Due to high demand during that period, production and shipping took longer than usual, and we sincerely apologize for that delay.

Regarding the product, we do not intentionally misrepresent any of our items. All products are manufactured based on the design specifications shown. However, differences in perception (such as material expectations, finish, or packaging) can sometimes lead to dissatisfaction, especially with custom or themed items.

We also want to clarify that we did respond to customer inquiries, although response times may have been slower than expected due to a high volume of messages at the time.

We take any claim about product quality seriously. If there is a genuine issue with the item received, we are always willing to review it properly and offer a suitable resolution in line with our policy. We encourage you to contact our official support email with your order number and photos so we can assist you directly.

We are a legitimate business that fulfills thousands of orders, and we remain committed to supporting our customers and improving our service.

Thank you for your feedback.

Vitestyle

Antwort von Vitestyle

6. Apr. 2026

Dear customer,

Thank you for your feedback. We understand your concern and appreciate the opportunity to clarify.

Our business operates with an international production and fulfillment model. While our registered business address is in Florida, our products are manufactured and shipped from our overseas workshop. This is a common setup that allows us to offer unique designs and maintain competitive pricing.

We understand that international shipping can raise questions about delivery time and customs. Please note that most orders are delivered within the estimated timeframe provided at checkout, and in many cases, customers are not required to pay additional fees. However, customs policies may vary depending on the destination country.

We agree that transparency is important and truly appreciate your suggestion. We are continuously working to improve how we communicate shipping and fulfillment details on our website.

If you have any concerns about your specific order, please feel free to contact our support team with your order details. We’ll be happy to assist and provide updates.

Thank you for your understanding.

Vitestyle