Up Bewertungen 

This is the worst bank you could ever get they closed my account without even giving me a reason, saying if they tell me why it will breach their code of practise. Well..they will have to tell me when I take them to court!!! Especially after I told them I was expecting an incoming transaction! Now they’re saying that I won’t get my money and they have reversed it which is another lie! This is financial abuse and they are breaching from their own code. Court date will be set, I won’t let them financially abuse me by controlling access to my own money!

Never sent a physical card after saying yes I want 1. Called and on hold for 15 mins before talking to a guy who had no idea about anything and said I should go through the chat on the app. So that was 20 minutes wasted so I went to app to talk. Said it would be a 27 minute wait... more like 1 hour 40 mins before getting someone. Still can't get a physical card from them before I leave for overseas. Absolutely useless.

Great banking experience until something goes wrong. Then you're on your own.

Up was great while I didn't actually need anything from them. Unfortunately, the moment I needed support, the experience became an absolute nightmare.

Following fraudulent activity, my other financial institution had the issue investigated and resolved within a week, including issuing a replacement card.

Up, on the other hand, has been appalling.

Their chatbot continually redirects me to different chat windows, messages rarely receive a response, and I'm now being told it could take FOUR WEEKS to resolve the issue.

Four weeks without access to my own money!

No meaningful explanation, no clear communication, and seemingly no way to speak to, contact or even email an actual human being who can take responsibility and help.

A bank should be judged not just by how well it works when everything is going smoothly, but by how it supports its customers when something goes wrong. Up has failed spectacularly in that regard.

I will be closing my account and my children's accounts as soon as possible.

Great technology means absolutely nothing when there's no customer service behind it.

Extremely disappointing. I would not recommend Up Bank.

I recommend strongly this convenience for people want to have trouble free transactions while they are overseas.it UP debit card worked every single transaction in TURKIYE or overseas contries.No charges or fees at all.thank you Bendigo bank giving us this service very happy tobe a customer of UPBANK.

Absolutely pathetic, I strongly suggest not bothering with this disgrace of a bank and it's no service... Find another bank

Complete waste of time

The most ridiculous bank designed for 2 year olds. The app supports 2 year olds only. There is no phone support and must rely on a bot ( or humandroid) to answer your questions which they just play games with and do not answer. Using the app is next to impossible. The app is impossible to comprehend so you are stuck in limbo until you go all out and reach the frauds team to ask how the app works.

I’m deeply disappointed to even have to write this, but I genuinely cannot recommend Up Bank to anyone, especially anyone travelling overseas.

DO NOT RELY ON THIS BANK WHILE TRAVELLING.

I am a solo female traveller currently in a foreign country, and because of the current outage I have been left stranded without reliable access to my own money.

This is not a minor inconvenience. Money is my ability to eat, get transport, access accommodation and, most importantly right now, buy medication while I am sick. I currently need medicine and cannot access the money I need to purchase it.

This is also not the first time I have been affected by Up outages. I have experienced repeated maintenance periods and app issues, including previously being stuck at a fuel station unable to pay for my fuel because the app was down. I have tried to be patient and understanding, but today has taken it to another level.

When you are a bank, access to people’s money is not something that can simply disappear without serious consequences. For someone travelling alone overseas, losing access to your funds can become a genuine safety issue extremely quickly.

What makes this even more concerning is that there appears to be no meaningful emergency solution for customers who are stranded during an outage. I cannot access my money, I am sick, I need medication and food, and I have been left to figure it out myself.

I have genuinely been impacted by this and I no longer feel comfortable trusting Up as my primary bank, particularly while travelling.

After being patient through previous outages, this experience has completely destroyed my confidence in them.

Absolutely the worst bank I have ever dealt with. 2 days ago I had gone to buy fuel and groceries and had to leave with nothing cause bank was down once again. Fast forward to today another issue were the back is down again and has been for 6 hours. The customer support team is lazy and not helpful and wait hours for a response. I am about to formally complain to the head of the bank because this happens far too often. I’m so frustrated with how slow these people that work for them are. Xo

Several technical issues that often last hours where you can’t access your money and don’t know when it will be fixed

I am an Australian and am using Up for the first time in Colombia. So far i have had no issues whatsoever. For me it has been seamless and transfers are instantaneous.
I am very much enjoying this service.

It happened out of the blue for my account to be closed without any information that I had been using for over five years

They immediately cancelled my account without notice or recompense because I bought crypto.

I use UP card when I travel overseas. Seamless fee free transactions. I haven't checked the conversion rate but it seems well regarded in ither review sites and offers advice and incentives for savings goals. I have a digital and physical card. Backed by bendigo bank which is another thing in its favour and they are proactive against fraudulent transactions. I wouldn't trust the negative reviews from my perdonal experience.

DO NOT USE!
Had my account cancelled without any prior notice or anything due to breaking their terms and conditions with a transaction that they deemed suspicious when it was just a normal transaction, locked my funds behind a id verification that never gets accepted,

Every response in ther live chat or emails is the same generic response of pretty much we can't help you as you violated our terms but no explanation of why it did as same transaction through a real bank is fine,

All in all just a scam that takes your account away for no reasoning other then they didn't trust the transaction,

If i could give 0 stars i would.

It's unfortunate that your not able to give zero stars. I used to sing UpBanks praise's. For a very long time i had nothing but good things to say about them. If there was ever a time i had any issues they resolved the problem quickly and efficiently.....but all good things must come to and end......had my account frozen without any prior notice, no courtesy message or phone call....it took them 3 days to finally tell me why my account had been frozen and due to "suspicious activity" the investigation would take 4 weeks....I honestly am not able to justify how its ok to deny a person access to their money for that amount of time. I wasnt even given the opportunity to withdraw any money so i could survive whilst carrying out this so called investigation. I have never been treated so appallingly in my life. The complete lack of empathy is disgusting, how can you honestly justify that its ok to not allow a person access to their own money for 4 weeks, UpBank couldnt care less no matter how hard you try to express the devastating psychological, emotional, mental and financial implications their decision is going to have on you they just treat you as if you are irrelevant. What they suggest is to go get help from welfare organisations, food banks, yeah thats all well and good but how do I even get to these organisations i cant use my bankcard and i dont have any money on me because you won't allow me to the right to access my own money. I was taken a back to see how many people they have done this to but then again it doesn't surprise me either. I would hands down say some of the worst customer service i have ever had to deal with

I highly discourage using Up Bank. They block your transactions unreasonably when trying to use your money online. You have no way to withdraw your money at ATM either as they have no partnership with anyone. So basically they just keep your money lock and decide how you can used it, not yourself.

Up money has blocked my account because of account verification.
I have up money installed on a few devices, I was travelling and came to find out they had blocked my account.
To verify my account, i need to use the same device i was using at home!

Why do they allow multiple devices if they wont allow you to verify on another.
I cant transfer the money even to another account.
All contact is via chat. Takes 35 mins between chats to speak to someone.

I will be shutting my account down.
If you cant access your own money when you need, why do you need a bank like this. THey have my money hostage.

I will be lodging an AFCA complaint for the theft that has happened.

DO NOT bank with these cowboys

I would give no stars if I could nothing but a scam
You're account gets compromised and you're the one that loses your money

2 months in a row interest doesn't come in time. Not just me referred friends & same thing. Sent my money elsewhere & then found out they didn't send it, just kept my money & wouldn't pay any interest. Customer service quote some dodgy terms if they reject your transfer they aren't liable. Total shambles of a bank owned by the commonwealth which makes a fortune scamming ordinary people.