Wellis® Hot Tub & Swim Spa Manufacturer Bewertungen 

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

9. Aug. 2025

Sehr geehrte Beate,

vielen Dank für Ihr Feedback.
Es tut uns leid zu hören, dass Sie solche Schwierigkeiten hatten.
Bitte melden Sie den Defekt direkt über unser Service-Formular, damit sich unser Aftercare Support Team so schnell wie möglich darum kümmern kann: 👉 https://wellis.com/problem-and-error-reporting/

Wir entschuldigen uns für die Unannehmlichkeiten und werden alles daransetzen, sicherzustellen, dass Probleme dieser Art in Zukunft nicht mehr auftreten.

- Wellis Customer Service

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

29. Mai 2025

Dear Peter,

We truly regret your negative experience. We understand that this is not the level of service you would expect from a top-of-the-range product and we sincerely apologise for the disappointment.

If you have any questions or issues in the future, the fastest way to resolve them is to report the problem to our aftercare support team at https://wellis.com/problem-and-error-reporting/. Our team at Wellis HQ will get in touch with you immediately and offer a solution.

We have forwarded your comments to our colleagues who are constantly working to improve our service and avoid similar problems in the future.

Once again, we apologise for your negative experience.

Kind regards,
Wellis Customer Services

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

29. Mai 2025

Dear Mr. Goertler,

Thank you for your feedback. We are truly sorry to hear that you are dissatisfied with your product and our service.

We take your concerns seriously—particularly the issues with the side panels and the pool lighting. We regret that you were charged for a repair during the warranty period, as this is not in line with our customer service standards.

We would like to investigate this further and work toward a satisfactory solution. Please fill out our service form at the following link:
👉 https://wellis.com/problem-and-error-reporting/
Our team will get back to you shortly after receiving your submission.

Thank you again for your honest feedback. It helps us improve our products and service.

Kind regards,
Wellis Customer Services

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

19. Mai 2025

Dear Haron,
Thank you for your 5-star review on your spa. We are thrilled to hear that you are happy and using hydrotherapy regularly as it does wonders for your health and wellbeing.

Enjoy your hot tub and the healing hydrotherapy for years to come.

Kind regards,
Wellis Customer Services

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

19. Mai 2025

Dear Thomas and Jutta,

Thank you so much for your 5-star review on the service you received from the German and Hungarian Wellis companies. We are thrilled that you find your spa "mega" enjoyable as well.

We wish you both many years of healing hydrotherapy and wellness experience.

Kind regards,
Wellis Customer Services

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

13. Mai 2025

Dear Armin,
Thank you for taking time to share your experience with us. We are thrilled to hear that you are happy with your hot tub and with the assistance provided by our team. If you have any questions please do not hesitate to reach out to our colleagues at the German Dealership by phone or online. We wish you many years of healing wellness and hydrotherapy enjoyment with family in friends in your hot tub.
Kind regards, Wellis Customer Services

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

25. Apr. 2025

Dear Ines,

We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the delay in replacing your Rio Grande Swim Spa. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.

The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.com/problem-and-error-reporting/
Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.

Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.

Kind regards,
Wellis Customer Services

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

3. Apr. 2025

Dear Anja,

We are truly sorry for the inconvenience you’ve faced regarding the delay in our response and the hot tub. We completely understand that this is not the level of service you expect, and we sincerely apologise for your problems.

The best and quickest way to deal with the issue if you report your case to our aftercare support at https://wellis.com/problem-and-error-reporting/
Fill in the form and our team will follow up your case with a ticket number and resolution.

Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.

Kind regards,
Wellis Customer Services

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

10. Feb. 2025

Dear Rene, We are truly sorry for your troubles with your Palermo hot tub. For quick resolution to your problem we will need more clarification to investigate so please report your case to our head office at https://wellis.com/problem-and-error-reporting/ to move forward. We apologise for the problems your hot tub is causing you.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

21. Jan. 2025

Dear Bettina, we are truly sorry to hear that your circulation pump and control panel broke four years after purchase. We do offer parts on discounted prices please get in touch with our aftercare team and they will try to do their best to help your situation. Please fill out the form on our support page https://wellis.com/problem-and-error-reporting/ Thank you.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

13. Jan. 2025

Hi Matthias, we are truly sorry for your ongoing issues with your hot tub. To help your issue as soon as possible please report your case to our aftercare department at Wellis HQ. You'll need to go to our website and fill out the form at https://wellis.com/problem-and-error-reporting/ and our team will get back to you and offer you resolution. We apologise for all the problems you have faced.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

15. Okt. 2024

Dear Artur, thank you so much for your 5-star review. If you need any help in the future we are just a phone call away. Enjoy your hot tub for years to come with friends and family.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

15. Okt. 2024

Dear Stefanos, thank you so much for your great feedback on our hot tub. We are thrilled to hear that you enjoy coming home to relax in your hot tub after work. Apart from being relaxing, hot tubs and hydrotherapy has many other healing powers, for example great for your mental wellbeing, help you loose weight, get rid of cellulitis and joint pains, and help you sleep better. Enjoy the many positive effects of hydrotherapy for years to come.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

27. Feb. 2024

Holger, thanks so much for your 5-star review on our product.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

27. Feb. 2024

Hi Christian, thanks so much for sharing your 100% satisfaction with our product. Enjoy your hot tub for years to come.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

27. Feb. 2024

Dear Alexandra, thank you for sharing your excellent review on your experience about our Malaga and the service you received. Have lots of fun and healing in your Malaga spa for years to come.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

1. Dez. 2023

Hi Tuno, thank you for your feedback. We wish happy festivities and good health for you and your family in our hot tub.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

1. Dez. 2023

Hi Kai, thank you for your 5-star feedback about our product and service.

Antwort von Wellis® Hot Tub & Swim Spa Manufacturer

28. Nov. 2023

Hi Sabine, thanks for taking time to write a review about our service.