Kia UK Bewertungen 

This is my third Kia, fully recommend.

Amjad the Assistant Sales manager was extremely professional and made my purchase easy and answered any questions I had.

5-month-old EV4 with a battery issue. Initially was informed that a new battery was needed, 4 month waiting list. Then Kia UK took the car away to repair. This is a brand new car with only 5K, I am not sure a repair is what should be done. At no stage did the dealership or Kia UK inform me of anything in all of this.
I made an official complaint which got nowhere. I then included the CEO, Phil Potts, hoping someone from his team would take it on board, but again nothing over several emails.

Nearly 8 weeks later and I am still waiting.

My experience driving Kia Ceed 2019 Model is not a very good experience.

In August 2024, I bought 2019 Kis Ceed Estate, Diesel, Reg No. RE19 UBR from Brierley Car Sales, Burnley. From day one this car started having Exhurst issues. This led to it being sent to Perry's Kia Burnley. According to their work sheet they changed the following:- Knock Sensors, Oxygen sensors, Catalyst converter, later they changed the Vaccum pump when the break failed. All these jobs were not done in one day. Also the clutch was changed with another mechanic at one point. All these jobs were not done in one go. The car has been what I term as "One month one problem".

As I write now all these exhaust problems have surfaced again.

The worst aspect with this KIA Ceed is that the parts can not be found anywhere else except you order it from Kia, which is very expensive, 3times more than the cost of average car parts. Recently I changed the injector seal which has worn out. I ordered the seal from Rochdale KIA at the cost of £72.50. Ordinarily with any other car, one could get these seals between £20 to £30. Buying Clutch kit from KIA costed me £750.

Today it is showing EGR problem, average cost of EGR could be about £60 to £65 or less, but from KIA its over £260.

This is the worst car I have ever bought in my 21 years of driving. I have driven Toyota for many years never had issues before I decided to give KIA a try but that try is now causing me tears.

I do not think I will recommend anyone to drive KIA especially same model I have.

I had an incident with the automatic locking system when the boot is open, accidentally locking my poor dog in the car for an hour until I managed to walk 5 miles to get my spare key (I'm 77). I emailed Kia CS to ask if the automatic locking system can be disabled and had the very unhelpful reply that I should take it to be diagnosed (Paying of course) as they didn't know if it could be disabled. I still have no idea why the doors should lock after 30 seconds when you have the boot open

I would give zero to Kia EMG in Cambridge.
For my part exchange to purchase a Kia, they forgot to change owners details of my previous car over to them, as I was receiving London parking tickets 2 months later after selling ! Dealing with the Cambridge kia EMG group was appalling.
The manager was not helpful, courteous or apologetic in the slightest, I wasted my time taking over 4 days (still awaiting my appeal on the parking fines that the new owner committed ) to get things sorted and in place. They didn’t back date to the actual date of sale when they eventually changed ownership with dvla 2 months later. I needed to show evidence to dvla I wasn’t the owner of my old car at the time, ( I was actually out of the country at the time of the offence) To get the proper receipt of sale of my vehicle from Cambridge Kia EMG took 3 days ! They didn’t have it and had to make up a new one. Getting the manager to write the correct dates and details on the sale of vehicle receipt took 4 attempts ! Again with no apology of his inability to write one!
I feel exhausted after dealing with them. Not a nice experience at all, and I regret buying a Kia with them. I regret buying a Kia overall ! I will not be going back. Extremely bad customer service !! Shocking.

Kia Disgusting Company.
Purchased a brand new Sportage last year which has been plauged by Unassisted Emergency Braking and Faulty Radar and other issues within the first 6 months .
Kia don't want to know saying they are not aware of the issues and they only import the vehicle and the dealership say they will only repair even though the faults occurred within the first 6 months .
Not what you expect after spending £36k +.
Time for Solicitors never again.

Kia No More.

Me and my partner have had 4 Kia's now but there will not be a 5th.

Just under 2 years ago the aircon in my Picanto failed. The dealership convinced me it just needed a re-gas and charged me £175 for the pleasure.

2 Weeks later it failed again - this time they did a full investigation and determined the evaporator had failed. This was corrected under the warranty but they charged me for a second re-gas - Another £175

Forward to just after xmas this year it failed again and as it was coming due for a service I decided to get looked at during the service.

Again they said it just needed a re-gas and charged me £175 for it to fail again, and again the evaporator had failed - this time just a few week outside of the warranty period.

This time the dealer would not do anything and Kia customer support refused to cover the now £1000 bill to replace the faulty parts. Only offered a "Good Will Gesture" of £100

Up until now the service I had received from Kia and their dealers was second to none and I was a Kia fan through and through and would never go else where.

I had been looking at purchasing the new EV5 in the next few months to replace my aging Sportage but this latest experience means I will not be looking at a Kia and would never recommend kia to anyone else.

The evaporator should not fail once on a car that only had done 46k miles, let alone twice. And the poor service received from Kia UK and the Dealer is shocking.

I have waited until now to post this review as I had hopped for a fair resolution to this issue

24 plate Kia EV9 was in the garage for over 6 months for a new EV battery. No sense of urgency from Kia and replaced with a Niro - hardly like for like! Our kia repeatedly breaks and Kia Npton never fix the problem first time. Has needed a new battery, multiple visits due to a faulty tail gate, now needs a 4th visit due to the air con breaking in a national heatwave - so we have again not been able to take our car on holiday and had to pay for a hire car because Bells Kia couldn’t care less. Would never ever own another Kia and certainly would avoid Bells like the plague. The 7 year warranty must be because they’re awful cars - unreliable. Kia are a terrible company and just palm you off to the nearest dealership. Awful now going to the motoring ombudsman to return this piece of junk.

Ev9. Very poor vehicle. Full battery replacement, air con failed 4 times, boot lid broken twice that causes the vehicle to be stuck in park. Poor dealer service. Customer service doesn't car. DO NOT BUY KIA THEY ARE AWFUL.

Had a Kia Picanto on a 21 plate bought brand new. Noticed a stutter in 2nd gear on the way home. Reported it and couldn't be seen for 2 weeks so had to deal with it. Started to also judder setting off. It had less than 200 miles on by the time it was seen. The dealer claimed they couldn't replicate the issue so took it away. Was there literally driving off the forecourt. Went back inside to be told they wouldn't be able to look at it again for another 4 weeks. Longer if I needed a courtesy car. Still there took it in and it seemed to have sorted itself. A couple months later its back so I took it in a 3rd time. "Adjusted it" again like the last time and disappeared for a bit longer this time. Came back a month before the service so called them and informed them of this and asked them to check it at the service. They did and "adjusted" it again. At 18 months the clutch started to slip quite noticeably. I informed them of this, took it in and, surprise surprise, they couldn't replicate it but "adjusted it" again. Clutch went a few months later. Just over 10k miles and under 2 years old satisfying both requirements under the warranty, not to mention how many times it had been into their dealer and they'd "adjusted it" I can only assume this is the clutch cable they were adjusting. They refused to cover it under warranty even lying that there was a sensor inside the bell housing which could tell them it was our driving as the clutch plate had got so hot it registered a fault in the ECU. Complete and utter lies I called them out on instantly. No such thing exists. The mechanic confirmed this to be a lie and said he didn't understand where the service adviser got this information from.
No point shouting about your warranty all over the place if you dont honour it!

If I could give zero stars I would.
NEVER BUY A KIA SPOTAGE AGAN.
Handbrake kept releasing its self.
Work with nhs in the community and the car had rolled into a busy road from the drive.
Contacted Kia and asked if there was a recall and they replied yes !!!’
Why wasn’t I contacted I asked ??
Because apparently this isn’t deemed as an emergency!!’
So my car rolling back getting scratched in the process and could have potentially caused an accident or hit someone isn’t deemed important, had I not contacted them I’d of never known .
Also tried to get them to fix the scratches caused by their fault .
Not taking any responsibility.
Had other issues with it and contacted them and surprisingly they don’t want to know!
So this manures Guarantee or 7 or 8 years isn’t worth the paper it’s written on .
DO YOUR SELF A FAVOUR DONT BUY AND GET AN AUDI .
Least there you’ll get customer service and they won’t fob you off.
And it doesn’t surprise me they aren’t on here replying to their customers and offering a resolution .

Well after a lovely morning, the end of the day is a shambles. They do not answer phones, there is no email address so no communication. So no idea how my car repair is going as no update. I looked at purchasing a new or second car! I will not be doing that now. If there is no way of contacting anyone why would you want to buy a car there. The sales man did not even send quotes through for new car.
Honestly what a shambles. So i am without a car. Let’s hope I get my car back tomorrow, and hope i do not have to go back there again. Very bad customer experience.

Reported problem in steering locking on my Kia Niro on rare occasions to PPhilpot CEO Kia Uk on 20 July….NO Response AT ALL.
Probably to busy testing new Kia Model just released with J Westwood MD Westdrive Uk , Kia mail dealer from whom purchased my car in 2019 who I originally reported defect in my letter of 2 July who has also failed to respond. Appalling the CEO of both companies do not have courtesy to even reply to complaint, let alone attempt to resolve problem. Beware of buying from Kia
D Pearson

I've had this car 18mnths have not used it much, worst irritating thing constant silly anoyeing messages keep appearing on screen haven't clue what they mean but trying get of these stupid agree to terms msgs appear on screen, now my app not connected, I will never have kia car again.

N

Had an issue with a service carried out by one of there dealers boxes ticked that work was carried out.
But work was not. emaild KIA to report this radio silence they just dont care back to the dealership. No ownership of the brand

The cars are fine, until they go wrong
At that point, you find out, Kia UK will abandon you, and tell you, the dealer will sort it out (even if the dealer can’t)
Customer service, is such an oxymoron, they even made it obvious, that it was my fault, for buying the car 😂
£80k, 2 years old - a supposed 7yr warranty
I wrote a letter of complaint, when my car broke down - total power failure - I was left over £1k out of pocket, for direct expenses - and they didn’t even have the gumption to reply, not a phone call, not an email, not a letter
They obviously have too many customers, so I suggest voting with your wallet !!

My first experience with Kia has unfortunately been enough to ensure it will also be my last.

I ordered a Kia through an authorised Kia retailer on the Motability Scheme after being advised the vehicle would be ready around 1 June. That date came and went without a single phone call, email or text to let me know the vehicle had been delayed. I had to chase the dealership myself for updates.

I contacted the dealership on three occasions and was repeatedly promised callbacks that never happened. When I eventually received a response, it was by email rather than the promised phone call, and it came across as defensive instead of addressing the legitimate concerns I had raised.

I then submitted a formal complaint to the dealership, which has gone unanswered.

Whilst I appreciate that delivery delays can occur, there is no excuse for failing to keep customers informed or for ignoring a formal complaint. Communication is entirely within the dealership’s control.

This is now my seventh Motability vehicle, and I have never experienced such poor customer service. The experience has significantly damaged my confidence in the Kia brand before I have even taken delivery of the vehicle.

Based on this experience, I will not be ordering another Kia in the future and will certainly be avoiding the JCB Group.

I purchased a 2019 Kia Sportage via bank transfer from Kia Colindale (Alan Day Motor Group) on 10th January 2026. By May, the car developed a severe engine problem. It has now developed catastrophic safety faults: the brakes operate independently and the steering wheel violently veers left and right, making the vehicle a great safety risk and unroadworthy.
Under the Consumer Rights Act 2015, if a fault is discovered after the first 30 days of purchase but within the first six months, the dealer is entitled to exactly one opportunity to repair or replace the vehicle.
I sent a formal written rejection of the vehicle to the dealership and requested a full refund alongside an interim complimentary hire car. Despite the severity of these life-threatening safety defects, I have faced a total breakdown in communication. I called the Alan Day dealership and was promised a callback from the Managing Director which never happened. I was then told to write to Head of Sales, at Colindale Kia, which I did. I followed this up with a phone call and was promised a callback the next day. Once again, I was ignored.
In my opinion, because of these life-threatening faults and the dealership’s total disregard for customer safety, I strongly advise drivers to avoid purchasing a used vehicle from this group.
Leaving a customer with a dangerous vehicle and providing zero courtesy support or communication is unacceptable. The dealership has been given a formal deadline of 28th July 2026 to respond to my final rejection letter. If a full refund is not processed, I will immediately escalate this to the Motor Ombudsman, Trading Standards, and initiate Small Claims Court proceedings.

I have a dangerously malfunctioning touch screen. It randomly scrolls through the menu, occasionally dials a random number. It is stuck on Norsk ( Norwegian ) and has zero response to touch screen control. I can't receive a call hands free but can make one. The constant random scrolling is a distraction, especially at night. NOT covered by their alleged 7 or warranty and costs nearly 2 grand to replace ( what's the point? ). First and most certainly, my last Kia. Do yourself a favour and AVOID at all costs!

Chippenham KIA dealership shockingly poor service.
Complete rip off loan car prices, over twice as much as a rental car.
Slow, no communication, if I’m 3rd in line to drop my car off, I expect it to be serviced well before closing time.