Alpinetrek.co.uk Bewertungen 

Service and delivery is good but the sandals not as good as expected. One of them has the back belt longer so the foot sits towards outside at the back. You can’t really adjust this by tightening the front belt. The other sandal is fine. I noticed this only after wearing them and couldn’t send them back.

Good company and lots of choice in there equipment also 90 days return so plenty of time to decide
Pleasant experience definitely would buy from them again, very quick delivery

Great servicę..great selection of product.. good communication with CS. However the return process is painfully slow!...

Great site for getting good prices -sometimes very good- on a wide range of clothing, footwear and accessories for hikes and the ski season, or just the British winter dog walks. The only downside is that delivery times aren't as instantaneous as some online shopping but I've always been delighted with my purchases over the last few years

Good choice of stock items.
Easy to navigate purchase procedures.
Reasonable prices.
Regular updates with shipping.
Trustworthy seller.
Great customer care.

I ordered a Robens tent 20.06.2026 from them and with a slight delay it was delivered, 01.07.2026
All good so far.

The following day, 02.07.2026 I trial erected it in my garden to check all was well, which mainly it was.
Unfortunately one of the guylines had a section that was damaged.
Ok, so it's just a red piece of cord, surely they'll just send me one through the post thinks I.
I sent an email with x3 pics attached.

Despite at least x6 emails which initially were answered (bot?), progress was none existent.

I was then told by email that they didn't have any red ones so was offered a few yellow ones, but not enough to change all ????
I declined this solution.

I suggested a partial refund so I could buy a roll of cord myself and change them all to match; Should you really need to be doing this with a new product?
They agreed to this solution.

This can only be described as poor after sales service for what was really quite a trivial issue.
A credit was refunded to my card and so now life goes on. I've no idea why this took x2 weeks when it should/could have been resolved in 2 or 3 working days.
A 20.06.26 purchase took until 13.07.26 to satisfy.

Thank you Alpinetrek for eventually resolving, but your aftersales support needs improving.

These guys are fine if nothing goes wrong. The moment you have an issue with your order they tell you there’s nothing they can do as everything is automated. Honestly worth just going to your local outdoor shop if you can. These guys were absolutely pathetic at customer service. Probably fine with a heavily discounted item so long as there’s no issues otherwise not worth the risk. Lesson learned

Our product (a camping fridge) arrived damaged. The packaging that the order was shipped in was almost twice the size of the box that the manufacturer had provided, and the few bits of paper that had been packed around it were not sufficient to keep the product from being thrown around in transit. There was sticky tape on the original packaging consistent with the product having been previously unpacked and repacked. It appeared as though some of the protective packaging inside the manufacturer's box had been removed.

When we unpacked the box, there was visible damage on the lid of the box. When we tested the product, it did not appear to be working as expected.

We contact Alpine Trek as soon as we noticed the visible signs of damage. After we contacted them, we then tested the product to see if it was working correctly. As a result, I believe that there had also been some mechanical damage.

Alpine Trek were initially very quick to respond to our email and offered a 10% discount. When I replied to advise that the damage appeared to be more than cosmetic, things suddenly went very quiet. After over 48 hours without a response, I contacted the company again over the telephone. I got through quickly and I was assured that a manager was looking into it and would be in contact very soon. A further 36 hours later, and I rang again. I was assured that a manager would be in contact with me again within the day. I was sceptical, so after an hour I sent an email to ensure the conversation was recorded. This email prompted a response within the hour: finally, the product has been refunded.

Although we have had a resolution, I feel as though the amount of chasing up that we have needed to do has been completely unnecessary and a waste of my time and energy. The communications from the company have made me feel as though they think we have been trying to get a discount rather than there being a genuine issue with the product. There has been no real apology. To return the product for disposal, we would have needed to pay the return costs ourselves and have them refunded later. I didn't want to go through the hassle of dealing with the company again. Hopefully we might find some one who can repair and use it.

I think this company really need to concentrate on their communication and customer service, particularly when there is an issue.

Was sent a slightly faulty cycling aerosuit, emailed complaints and got a response from Jenny. She was very helpful and gave me an acceptable partial refund in return for me keeping the suit as it was.

Good service.
Thanks
Jack

Great deals from a huge company with a extensive collection of hiking gear. Delivery time can vary but mostly about 4 to 6 days to the UK

Great product and speed of response to enquiries and support.

I know people moan about the fact that, even though the web address leads you to believe they are UK based, when in fact, they are not, my shopping experience with them was A+
Knowing my delivery would not be instant was not a problem and I was kept informed every step of the way.
I would not hesitate to both recommend, and to use, AlpineTrek again.

First class service and very responsive to queries. Super competitive prices too

Product arrived quite fast but returns is trick. I have confirmation from Royal mail it was delivered to their warehouse on 24th June and it's now nearly 2 weeks later , but still no refund. Only automated responses from customer service. Waiting to see actually how long it takes to get a refund.

They are not entirely honest with UK delivery times. Delivery estimates kept changing after I placed my order. Don't think my item was even shipped in the end. They did provided a refund (when prompted).
Essentially, unless you are willing to wait for an unspecified amount of time to receive a delivery to the UK then I would avoid.

Thought it could take a while being based outside of UK but came quickly, as described, very happy

Lovely company to deal with. Communication was great. Highly recommended.

I ordered a pair of shoes on their website and they never arrived at our house. I have written three times on their customer form but not heard back even an answer! Very poor customer service! I lost 130 pounds!

I have sent 3x customer form as requested and not heard back, this is now >30 days ago as well as tried different email addresses I looked up. Here the details:

Customer number:
45033413
Order number:
53040963
Date:
Thursday, May 21, 2026

Many thanks for your reply. I have checked through all my email folders and not received a single email from your team. Please could you let me know the best way forward?

good price and communication, easy returns.

Worst customer service
My delivery was sent to my work address when it was closed left outside on the doorstep in the evening I had to contact a colleague who lived near by to go & collect it, o sent pics to the customer services before I had arranged someone to collect it for me weeks later still no reply!!!