Trekitt Bewertungen 

All is fine with Trekkit, until you have to return a defective item, although still in warranty. That's when the hassle begins. Will not buy from them anymore.

Top company that treats it's customers the correct way, why can't other companies follow their example?

Always such a top quality service. Always check on Trekitt for what I want before anywhere else due to the delivery efficiency, responses if I have any questions and the returns ease. They use the best courier for delivery/returns also.

As an outdoor instructor, I understand that equipment is subject to fair wear and tear. However, having purchased a pair of climbing shoes in March which split after only four months of indoor use, I was disappointed to be told they had to be returned to the manufacturer. I was advised this process could take up to four weeks, leaving me without a key piece of equipment and delaying my decision on a replacement pair.

My understanding of the Consumer Rights Act 2015 is that my contract is with Trekkitt, not the manufacturer. As the shoes failed within the first six months, it is the retailer's responsibility to deal with the issue and provide an appropriate remedy. While I appreciate that the retailer may choose to have the shoes inspected, I should not be required to pursue the manufacturer myself, and any remedy should be handled by the retailer.

Had the store manager considered that the damage was simply fair wear and tear, I would have accepted that decision or agreed to the shoes being sent for further inspection. Instead, I was simply told they had to go back to the manufacturer, leaving me without an essential piece of kit.

I have never experienced this in any other outdoor retailer, or even previously with Trekkitt. It is extremely disappointing and has left me with a very negative impression of how product faults are handled. The staff have always been genuinely friendly and knowledgeable, which is one of the reasons I enjoyed shopping in store. Unfortunately, since the business changed ownership, it feels as though staff are no longer empowered to make decisions, and that has significantly affected the customer experience.

Trekitt is a brilliant store! Highly recommend this place. Staff are friendly, patient and helpful but also are extremely knowledgeable and always on hand for advice which is very useful, especially with the footwear! The store can be expensive but there are plenty of offers via the on-line outlet which really helps. Huge choice of everything on-line and all can be ordered into store FOC. There is a really good Customer Service Team that also back up the store re on-line orders. No issues with refunds if necessary. Really nice to shop local and still get high quality items and service. Thank you :-)

I unfortunately needed to ask for a refund for a product due to my own situation. However, every interaction I had with a member of the Trekitt team was positive and they showed consideration, empathy, while maintaining professionalism. I dealt with Rebecca and Saul, who were both great. Their Customer Service was fantastic.
Based on my experience, I would certainly recommend Trekitt to others and use it myself in the future.

Great service, great prices, reward scheme and next day delivery, tip top online shopping

Very disappointing checkout experience.
One of the main reasons people choose PayPal is to avoid entering their personal details on every online store. With most retailers, PayPal securely provides the necessary shipping information after you log in. Here, despite selecting PayPal, I was still required to enter my full name, address and phone number before even being redirected to PayPal.
This completely defeats one of the biggest privacy benefits of using PayPal. Because of this checkout process, I decided not to complete the purchase. It's a shame, as I was ready to buy, but I prefer shopping with retailers that properly support PayPal Express Checkout and respect customers' privacy.

The worst website ever. Slow, slow slow. Pop up for basket that you can't scroll to the checkout button, filters that get lost if you look at a product then go back, size filtering that doesn't work. Terrible, terrible design

I bought the Fjallraven Men s Abisko Hybrid Trail Shorts which are the best shorts I have ever had,lookswise and quality superb.

Trekitt’s loyalty scheme and discount is great as is the range of clothing (Fjallraven is my go to).Next day delivery aswell,what’s not to like.

Last but not least the customer service is great,shout out to Molly,who was so friendly and helpful with resolving a query about my loyalty points linked to my Order.

Would recommend Trekitt to everyone.

Beware of this shop practices, especially their online custermer service sales , still haven't received refund, although he has stated the refund has been processed several days ago. Very misleading. Jacob informed me that he has been viewing CCTV located in the shop, to see if l was in the shop with family & friends. He doesn't want them to leave negative reviews about the shop, and wants to prove they weren't in the shop with me, he states that I was alone in the shop, after watching me, very Creepy behaviour, and possibly Misusing CCTV. breaks data protection laws and violates privacy rights, which can lead to severe legal penalties, job dismissal, or hefty regulatory fines. I was alone in the shop with their awkward staff, yes. My family and friends, have & will be possibly, visited on occasions. Jacob asked me me not to shop with trekitt again, in not so many words, banned me, because he doesn't like my attitude. Sure no problem, I definitely wouldn't shop with trekitt again and advise anyone to do the same, especially if your going to leave a negative review, or ask for your refund. Trekitt is basically trying to censor people about leaving negative reviews, accuse me of abusive behaviour in script, because he doesn't like negative feedback. I've decided to log all emails conversation. and forward to ICO Also the company Swedish Directors. I take my privacy very seriously, your misuse of CCTV to deter negitve Google reviews is a step too far. I will be making a legel request for a copy of the cctv footage you used & escalate with the relevant organisation.

The process of contacting customer service and organising an in-store appointment was extremely simple and efficient. Dealing with a human makes all the difference and the experience felt personal and the team went above and beyond what I had initially requested (I am searching for a backpack for a long walk). The in-store appointment was exceptionally helpful and reminded me yet again why it is so important and a much simpler process to be able to try out a product before you buy it. The overall experience with Trekitt has been so professional and easy and whatever I choose to buy for this trip I will 100% be purchasing through them. I never want to lose services like this. Thank you!

Unbeatable price for a great rucksack, next day delivery as promised, great communication and first class customer service - highly recommended A+++

First of all, the customer service is excellent, with very fast and professional communication. The products you find and order are delivered the next day. I am very satisfied with this store and can highly recommend it.

I contacted Trekitt with an idea of what I wanted but needed further details and advice. Rebecca was outstanding, understanding my enquiry and was quickly able to advise and recommend, answering a lot of questions with patience and real knowledge, both of the products and their practical use. Unfortunately ordering over the phone was not possible but ordering via the website was very straightforward and with standard delivery I received two orders, both within 48 hours. Really impressed with the range of brands and products and customer service.

**updated. They are blaming DPD for the late delivery,

They are blaming me for the late refund

They did not refund me the full amount

They should take accountability, this company is a disgrace.

I ordered an osprey backpack Thursday, and paid for Saturday delivery.

Their website said this was confirmed but after placing the order the email confirmation said the delivery would be Monday.

I emailed them to query this and was told all orders placed on Thursday will be processed Friday and delivered Monday despite paying £14 for Saturday delivery.

I rang them and was told that this was a mistake and my order will be delivered Saturday as I paid extra for the delivery date. He personally assured me that he would speak with the relevant person to make sure the delivery went out on time.

24 hours later and I received an email from DPD stating the backpack was in its way to them and would be delivered Monday.

I emailed trekitt to query this, with no reply so I called and was completely ignored.

Today is Saturday and DPD are still saying it's going to be Monday delivery and now trekitt are closed so I can't speak with them about this.

All in all their customer service is none existent with two of their members of staff blatantly lying to me, so I would recommend you avoid this company at all cost.

On a side note, This backpack was ordered at the extra for a quicker delivery slot was paid because I have a trip away planned, I did communicate this with them but clearly they just want money and didn't care.

Now I have to make alternative arrangements for my trip so I'll be requesting a full refund and I'll update this review with their reply.

Order number #830399

I had an issue with a pair of boots which I purchased nearly 2 years ago and Trekitt were quick to confirm they were covered under warranty and ultimately offered me a credit note to the original value of the boots. Managed to find an excellent replacement walking boot on their site ( La Sportiva TX5 which are lovely boots ) which were heavily discounted. Very happy with the service and outcome, will definitely buy from Trekitt again.

Returned a Patagonia jacket that was around a fiver to ship, they took around £10 to return it 😅

Avoid if you want flexibility/to pay a fair price to return 😅

I had an issue with a product and dealt with Rebecca at Customer Support. She was very helpful and understanding. She quickly resolved the issue and the return process was easy to follow with great tracking..

For me the mark of a good retailer is the ability to resolve issues swiftly and painlessly - Trekitt did that

I recently realised I had two accounts with Trekitt & the one I wasn’t using had £15 of reward points showing.

I contacted customer services to ask if the accounts could be merged & the rewards transferred to the one I currently use.

My request was at the weekend & I received an automated message to say they were closed & would deal with it on Monday.

First thing on Monday, Rebecca emailed me to say the request had been actioned & the rewards funds moved across. There were a few more emails back & forth as the process hadn’t worked & Rebecca replied very quickly explaining the issue & solution she needed to do to resolve it.

The whole process was very easy & Rebecca was very efficient & friendly.

I’ve bought a lot of outdoor kit from Trekitt & can highly recommend them for stock availability, delivery & customer service.