Qomfort Co. Bewertungen 

Antwort von Qomfort Co.

Veröffentlicht vor 5 Tagen

Hi Leo,

We’re truly sorry for the frustration and for the lack of response you experienced. We completely understand why waiting this long without an update would be upsetting.

We did receive your email, but unfortunately it was filtered into our system’s filtered folder. This can occasionally happen when there is an issue with the sender’s email address, which prevented the message from reaching our regular support queue. We also checked the delivery tracking directly with the local carrier, where the return status indicated that the shipment was rejected by the recipient. That said, we understand that carrier tracking can sometimes contain inaccurate or incomplete information.

To resolve this matter, we have now refunded your payment in full. Please allow 3-10 banking days for the refund to appear in your account, depending on your bank or payment provider.

For anyone reading this who may experience a similar issue, if you haven’t received a response from us within 12 hours, we kindly recommend contacting us using a different email address. This can help prevent the same email-filtering issue from happening again.

Leo, we sincerely apologise that your experience fell short of the service we aim to provide, and we appreciate the opportunity to make this right.

Best,
Danielle at Qomfort Co.
Co-Founder & Director

Antwort von Qomfort Co.

27. Aug. 2026

Hi Karolin,

Thank you so much for the lovely 5 star review!

We’re so glad we could make the exchange quick and easy for you, even when the original size wasn’t quite right. We really appreciate you donating the first pair and helping us keep perfectly good shoes in use rather than having them go to waste.

It’s also wonderful to hear that you were happy with the communication and how quickly your new pair was sent out.

Thank you again for your kind words and for supporting Qomfort Co. We truly appreciate you!

Best,
Danielle at Qomfort Co.
Co Founder & Director.

Antwort von Qomfort Co.

Aktualisiert am 23. Juli 2026

Hi Jule,

Thank you for taking the time to share your feedback. We're pleased to hear that ordering and delivery were quick and hassle-free, and that you found the clogs comfortable and liked their appearance.

Unfortunately, we weren't able to locate an order using your Trustpilot name, so we can't verify the order details, when the purchase was made, or whether this issue had been reported to us prior to this review.

We'd genuinely like the opportunity to look into your concerns regarding the soles. If you could email us with your order number or the email address used for your purchase, along with a few photos of the wear you've experienced, our team will be happy to investigate and assist you further.

To anyone reading this, as stated on our website, this is exactly why we encourage our customers to reach out to us at hello@qomfortco.com if there are any issues with an order or product, so we can assess the situation and resolve things quickly and directly.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwort von Qomfort Co.

25. Juni 2026

Hi Maja,

We're sorry to hear you're disappointed with your purchase.

We're concerned by your comments, as this certainly isn't the experience we want for our customers. Genuine suede and leather are natural materials, and suede in particular is not designed to be worn in wet conditions. Exposure to water can leave marks or staining if the material hasn't been protected with a suitable suede protector.

To all reading this, as stated on our website, this is exactly why we encourage our customers to reach out to us at hello@qomfortco.com if there are any issues with an order, so we can resolve things quickly and internally. If you're not happy with your purchase, we can absolutely assist with a return or exchange.

We'd really appreciate the opportunity to look into this further. Please email us with your order number and a few photos of the clogs, and our team will be more than happy to review your case and see how we can help.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwort von Qomfort Co.

16. Juni 2026

Hi Christoph,

Thank you so much for the 5 stars and for taking the time to leave such a thoughtful review in German — we really appreciate it!

We’re absolutely thrilled to hear that your Genuine Suede Clogs in EU44 fit perfectly, and that you’re enjoying the comfort, quality, and overall feel of them. It’s exactly what we aim for at Qomfort Co — easy slip-on comfort, reliable quality, and great value.

We’re also really glad you feel the price-performance ratio is strong, and even happier to hear you’d confidently recommend them. That means a lot to us.

Thanks again for your support all the way from across the world — we truly appreciate it.

Best,
Danielle at Qomfort Co.
Co-Founder & Director

Antwort von Qomfort Co.

29. Mai 2026

Hi Gesine,

Thank you for taking the time to share your honest feedback. We’re sorry to hear the clogs did not meet your expectations, especially compared to brands you already know and love.

We do want to reassure you and anyone reading this that a temporary smell can sometimes occur when footwear has been sealed during transit and storage, but this usually fades quickly once aired out. We also clearly outline the materials used for each style on our website so customers can make the best choice for their preferences before purchasing.

We appreciate you mentioning that our customer service was good, and we’re glad the clogs can still be used comfortably as house slippers for you.

To all customers reading this, as stated on our website, we always encourage anyone experiencing issues with their order to contact us directly at hello@qomfortco.com so we can assist quickly and internally. If you’re unhappy with your purchase, we’re absolutely happy to help with a return or exchange.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwort von Qomfort Co.

4. Apr. 2026

Hi Katrin,

Thank you for taking the time to share your honest feedback. We’re really sorry to hear the clogs didn’t quite meet your expectations.

While we’re glad your order arrived as promised, we completely understand your disappointment if the overall quality and finish didn’t feel as premium as you were hoping for. We know comparisons to other retailers and brands are natural, and we never want anyone to feel underwhelmed after receiving their order.

We also just want to reassure you - we absolutely do process returns for customers who are unhappy with their order, as clearly outlined on our website. For anyone else reading this, this is exactly why we always encourage customers to reach out to us directly first at hello@qomfortco.com
, so we can properly investigate and resolve any issues internally as quickly as possible.

We’re always happy to help if something doesn’t feel right, and we genuinely appreciate you giving our small brand a try.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.

Antwort von Qomfort Co.

12. März 2026

Hi Manuel,

Thank you so much for the 5 stars and for your kind words! I’m really happy to hear you’re loving the quality and that you had a great experience with our customer service.

It means a lot to hear you see Qomfort as a great alternative to the big names in the industry — that’s exactly what we set out to do.

Thanks again for supporting our little Aussie-based brand.

Best,
Danielle at Qomfort Co.
Co-Founder & Director.