Nomads Clothing Bewertungen 

Returned 2 items worth £62 in August, come October I realise I never got a refund or heard back. Emailed 1 week ago and still never heard anything back!

Their customer service is rubbish. I ordered 3 items at the end of August. Only 2 arrived with no indication or communication about when the last item would be dispatched. I queried this via email a few weeks later after hearing nothing from them and after a few days received a refund notification with no actual response or explanation from a person. And when I checked their website the item I had ordered is still in stock. I have no idea why they didn't just sent the item initially or explain any issues or even ask if I wanted a refund or the actual item. Complete lack of communication on their part.

One star is too much. I still haven’t heard anything despite countless emails and calls. They need to take the word care out of customer care. They have kept my order which does big belong to them,They have a duty of care to safeguard my return. Any one out there who can give me legal advice would be gratefully appreciated.

Same happened to me! The given number led to a voicemail from Lesly Rock.
I am waiting for my clothes order since 14th September. No one answers emails or phone calls.
Very annoying!

I really like the clothes but their customer service is absolute rubbish.
I returned two items early August and am still awaiting the refund of nearly £60!
No one to ring,filled a form in twice on their website with no response. Emailed the only email I have for them with yet again no response. Take your money and then ignore you. I’m so cross over this, it’s a lot of money to lose. At a loss where to go next.

I ordered 2 days ago, a light green crepe trouser set in the sale and it arrived today. I love it , lightweight so great for the current weather , comfortable to wear and fits great. I have now ordered the navy blue set.
Years ago i used to buy Nomad clothes at Petersfield. I still have 2 long dresses that i bought then as they last well. The brand style has changed a bit of the years not so Eastern style.

I bought trousers which fit beautifully and I love them, have ordered another pair in a different colour. Also ordered a dress which is beautiful quality but doesn't suit me so need to return it. Emailed the company and got a quick response, however, cost to return £18 which i feel is too expensive but have no choice, will be reluctant to buy again because of this.

I bought two pairs of trousers and a bag in the sale. They were delivered within 48 hours even though the promise was 5-7 days delivery! Excellent quality and fit. Just as expected. Very happy.

Bought the OPEN COLLAR MIDI DRESS in the sale really pleased it’s a lovely dress idea for anytime very comfortable and light fabric came next day delivery excellent

Impossible to return items. Very very frustrating. As keep getting nowhere despite many emails to & fro.

Won’t be using again. Took 7 weeks to arrive.
Crazy. Not worth the hassle.

Will donate to my local Save the Children.

Purchased items through Black Friday sales at reduced price by 25% they were totally not suitable so returned only to be told no refund just store credit.
Very unhappy as not anything of there overpriced items appeal. Avoid this company they have no customer service.

Was a bit unsure about ordering as I've never used the site before but really liked the look of a dress and after reading reviews on here (not the ones that seem to belong to a different company) and reviews on their website I took a chance. Love the Cotton Chunky Cord Tiered Tunic Dress. Gorgeous material, colour and so comfy.
Super quick delivery and no issues. Would definitely order from here again 😀

I had a problem with a dress that I had bought for my holiday. I contacted the company through their online form and Abbie replied to me very quickly. I sent some photographs of the dress which had torn on my first day of wearing it and I was offered a replacement or a refund. My refund was issued straight away, what amazing customer service!
There are two things I would like to highlight in this review. Firstly other garments that I have purchased from Nomads Clothing have been first class, I have received many compliments about the quality and the designs.
Secondly, and more importantly they seem to be being confused with a US company with a similar name. There are many negative reviews published on this site which have nothing to do with Nomads Clothing and are impacting on their reputation.

Avoid!! Sent me a skirt covered in red patches and splattered red dots all over it. Took over 3 months to arrive. Purchased on 8th april 2025 still no refund. Disgusting service, faulty items!

I purchased a skirt from you on 7th april, the skirt took over 3 months to arrive. The item was faulty and I returned it to you as soon as you provided your address but within a week of reciept, with proof of delivery. Despite this, I have received neither a refund nor any replacement.

I did not request or consent to a replacement skirt. I am entitled to a refund under the Consumer Rights Act 2015, which requires faulty goods to be refunded if returned within 30 days.

You are now in breach of consumer law. I require a full refund of £88 within 7 calendar days. If I do not receive the refund by 15th september, I will:

1. Report you to Trading Standards,

2. Pursue the matter via the Small Claims Court, and

3. Provide this correspondence to my bank and the Financial Ombudsman Service as part of my ongoing dispute.

This is my final attempt to resolve this matter amicably.

Kind regards,

I bought the shrug for a vacation trip. Took it out of the pkg and just thought it was nice. THEN I placed the shrug on my lap on the way to the airport. By the time I got out of the Uber I was covered in the shedding fibers. When I reached my destination I shook out the shrug and fibers were flying everywhere. I hand washed it and laid it flat on a table outdoors. The table was completely covered in this fiber. WTH!!
This cannot be worn or be of any use.
I can’t imagine being the only one having this experience. Customer service is not reachable
Live and learn???

Zero stars
1. they sent the wrong item in place of the item i ordered
2. i've emailed them 5 times and they replied once, they said they will send me a return label but they did not

DO NOT BUY FROM THIS COMPANY

I would give zero stars if possible. Customer service is non existent. I actually am starting to believe that Nomad is a fraudulent company. No one answers the phone. No return calls when I left a message. Email communication is laughable. I disputed the charge on my credit card so Nomad won’t be paid for an order I never received and they refused to research it’s shipping. One and done with Nomad. Lesson learned.

Bought their items through Debenhams but most don’t fit well. Return parcel still not collected by Royal Mail as they have not received the return label. Communication with company customer service simply useless the past ten days, with no response!

Poor customer service.

I received a pair of Nomads bamboo tights as a gift, in the wrong size. I've emailed 3 times to ask whether an exchange would be possible but have received no response.