Fidelity Investments Bewertungen 

I never underestimate #Blocklume#__ and with a swift action all my worries went away without thinking twice

While the customer service staff seem well trained on communications they are hapless in the face of a website with poor navigation and frequent broken processes. Problems are dismissed as consumer error even when the site is returning an error message.
"Solutions" they provide to the problems I experience are frequently unrelated to my problem or goal.

When visiting the Seattle office there was no one present (except customers standing around awkwardly) for 15-20 minutes and no responses when we called out to the "heavens" on the second floor. When someone happened by, they appeared to think having customers in the office was unexpected.

In Bellevue WA, I waited for 40 min for someone to answer phones so I could to get help preparing to pass the hurtles for medallion signatures. Finally gave up. When I arrived at the office there were 4 staff chatting with each other. One took my info, asked me to wait an hour while an invisible "manager" reviewed my material and then texted me saying I needed further documentation, including an "account report" for stock I want to sell, despite having a recent letter from the stock agent addressed to me (which proved I owned the stock.)

I am trying to get a manager to call me to go over the documentation before I make the 30 min drive again. That seems to be a request they have never considered.

They repeatedly say the signatures are "at the discretion of the manager." Wrong word! As a women born in the 50s that makes me think I need heels, a pill box hat, and a man on my arm. Instead they should say their ability to provide the signature depends on having the appropriate documentation of ownership, beneficiary status, or inheritance - and then offer a conversation in advance of going to the office so that the manager and the consumer are not wasting time.

In the context of giant, faceless financial firms, this one is the best of the bunch. Lowest fees, best-designed website, most account options (including HSA), a core position that pays good interest on uninvested funds, a good international ATM card, and physical branches when you need them. Fidelity has it all.

I never underestimate #successfulhabitllc#__ and with a swift action all my worries went away without thinking twice

The Fidelity website is challenging to navigate and requires something to decipher acronyms. I had to GOOGLE to get the phone number because it is not under customer service -- the automated system is there and if you use it to get to a human to chat it doesn't believe you and first diverts you to more automation. I mean, definitely treat your customers as if they don't know what they really want...
And once I did call I had my voice verified EVEN THOUGH I DID NOT AGREE TO THIS or didn't know I'd agreed to it. It is very creepy. For anyone like me who has ever been stalked by a creep it was disconcerting and overall did nothing to boost my confidence.

The online platforms of many companies are going the same way. No one wants to talk to anyone anymore and wants to divert as many customers to AI as possible. Not a great way to treat customers who remain human in spite of the push to automate everything.

Fidelity: good luck in life. So far you suck at the human experience.

I tried and failed to do investments. Opened an account. I was told to use the app to deposit, can only deposit a small amount per week. Drove a large check 2.5 hours to make the deposit in person after being told the office was open. Got there and it was closed. Mailed the bank check UPS. They put a 10 day hold on it. Finally the funds were ready to purchase a CD, but NO, had to set up with one of their financial planners... another delay. I said never mind, close the account & send the money back. Was told it would be sent in a couple of days. Called back a week later, never sent. Talked to person after person. Each time on the phone was at least 45 minutes getting to a 3rd or 4th person. I still do not have my funds back in hand. They are the WORST!

I find the low rated reviews shocking. Every experience I have had with 4 accounts for many years, has been outstanding. I find their "self directed investor" support to be excellent. Their "human" customer support is always as expected. I have referred many people over the years to Fidelity. Have never had one tell me they had a negative experience. Have made suggestions/request for website changes. 95% of the time they get it done.

I think I will stay with them for life.

It has almost all financial products

It also has outstanding customer services

"Funded Fidelity with proper docs two weeks ago. They locked seven thousand dollars, demanded bank statements three times, treated me hostile, hung up while I requested a supervisor, and still won't release my funds. Filed FINRA and CFPB complaints. Don't bank here."
I can't believe how hostile customer service at fidelity is. Out of principle , I refuse to fund a corporation such as this

I have a retirement account with Fidelity.
I have always received excellent advice and a representative has always been available.
I highly recommend.

I have never met a company that handles other people's accounts, assets, and future, but makes you wait 5 days to add a bank account to add or withdraw money. Then they make you wait another 3 days to "process" payments. I think it's all a scam because my portfolio lost value in those 5 days waiting to have access to my own 401k. There is no way that should be legal to do, to me that means if a stock market crash happens this company wont be able to pay out any of it's clients. Massive big red flag to me, no company should be allowed to hold your money longer then 24 hours after requesting it be returned.

I repeatedly asked what I could do to verify my identity given that I could not produce paperwork different than what I was reading from and was blatantly ignored.

This is most unuser friendly thing i have ever used. I have asked the chat bot for help roughly 8 times and i have never got what i needed. it always indirectly answers the questions. Also the site itself is overcomplicated and doesn't put the info in spots that make sense. You deserve 0 starts not 1.

Signed The Wolf of Honesty

Fidelity review:
Phone app does not align with browser app and browser app is not secure. The manager was not able to debate with me regarding that. Because she was not knowledgeable about chrome being an unsecure browser. I received good faith violation and other violation that did not appear in the bell Icon. The manager stated that it would be in your browser.You would have to type fidelity dot com.And go in that way. Again, I stated that chrome is not a secure browser to use. Funds showed that they were settled.I never received a message of a good faith violation back in May. But I learned about it from yesterday's securities that were not secure. And that I was at risk of receiving a good risk violation. If I sold the securities I can buy the securities, but I cannot sell the securities until funds are settled. They offered me to open a margin account which I declined. But I told them that there's still a problem with these accounts, not having the same information that shows on their computer systems. I'm just dependent on my Samsung
Galaxy phone with there
application that I use regularly.

If I could rate 0 stars I would! This bank used to be wonderful up until about a year ago. My husband and I have been trying to get joint access on our credit cards for over a year with endless calls, transfers, filling out forms, and hours at a time on the phone!!! Very rude, disrespectful, and extremely unhelpful!!! Out of the literal dozens of calls we made, only two people were trying to help and sympathetic to our situation. Unfortunately they did not know exactly where to send us but they did their best to help solve our problem. What is absolutely ridiculous, is that this was supposed to be "super easy" but when we are told to do a thousand different things, or are stuck on the phone with someone who is going on a tangent, then it is not infact easy!!! This should not have taken over a year!! I cannot say enough how rude, incompetent, and disrespectful to the upset customer these people were!! I do not recommend this bank to anyone, no matter how good their deals on credit cards are, etc. No one should have to deal with the incompetence and absolute rudeness of these people!!! It is so sad that Fidelity has come to this, and they do not care!! Thank you to the VERY few people who were trying to be helpful and understanding!!!!!

My experience with fidelity has been horrid. If I could get my money from them I would but apparently that is not an option. Anyone dealing with money is corrupt.

Blocking Access to beneficiaries and 401 (k) Account holders by again and again keeping me going in circles to access my account, asking the same steps to be done over and over. The live chat agent does not help to stop the ongoing blocking.

After a year of approval, they are denying my services. Then after sending documents, it wasn't good enough and they locked my card. So now I'm unable to use my card until I go to the doctor and have a form filled out. Which is over a month away.

Trying to roll over a 401K as a survivor benefit. 4 months later, Fidelity still cannot get it right!. Each rep and the 3 managers I spoke with all give me different answers. The app for Netbenefits does not work (x5) and that is the only way to make the roll over. I have had 12 contacts at Fidelity over the 4 months, on recorded lines, they tell me they will "follow up with me tomorrow". They have yet to follow up with me. There is no accountability. Non one there seems to care if this gets done or not. As the survivor getting the benefits, Fidelity continues to make a difficult situation more difficult!

I've reach out to support multiple ties about serious issues with my account and not once have I received response. The complete lack of communication make it impossible to get anything resolved and it's honestly been extremely frustrating dealing with this situation. Since moving to Market Integrity I've had the opportunities to request for withdrawal multiple times without any issues. It has been a pleasant experience so far.