Damaged Luggage, Unprofessional Conduct of Mr. Abdullah Makhlouf
Dear Customer Service Team,
I am writing to formally lodge a complaint regarding the significant damage caused to my luggage during flight SM602 on May 21, 2026, due to mishandling.
Beyond this damage, I am appalled by the conduct of your manager, Mr. Abdullah Makhlouf. As a German citizen, I find his behavior—ranging from gross negligence and abuse of his authority to dismissing legitimate grievances with a "thumbs up" emoji—entirely unacceptable. I honestly do not recommend this airline if you want your luggage to remain intact. There is an irresponsible manager who, despite the many negative reviews against him, has faced no disciplinary action. His repeated pattern of dismissing feedback and mistreating customers reflects poorly on both Air Cairo and the Egyptian Ministry of Civil Aviation.
Please consider this my final notice. I demand an urgent investigation into the damage to my property and Mr. Makhlouf’s repeated unprofessional conduct and abuse of power.
I expect a formal resolution by June 7, 2026. Failure to address this by the deadline will compel me to escalate this matter officially, including notifying the German Embassy, filing reports with consumer protection authorities in Germany, and pursuing public accountability through all available channels regarding his behavior and the airline's standards.
Sincerely,
Abdelhamid Shaltout
21. Mai 2026
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