Lee Palmer

We appreciate you letting us know about the positive experience your wife had with our delivery people. We're so happy they were friendly and helpful!

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@eufy.com, and we’ll ensure your case is promptly addressed.

Hi Lee.

Thanks for taking the time to give us some feedback.

We’re sorry to hear about the delay with your order. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.

I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’. 

If you can reply to this our team would love to get to the bottom of this issue
and help you further. 

The situation you’ve described is not the type of service to expect when
shopping at Flannels.

Kind Regards,
Amber 
Customer Service Advisor

Thank you for your feedback. If you are experiencing any issues with the service and need assistance, please feel free to contact us via the in-app chat or by logging in at https://www.klarna.com/us/customer-service/ . From here you can chat with our support or request a call from one of our agents if you prefer direct communication. If you are still unable to receive the assistance you need, please email us via the contact form at https://www.klarna.com/us/customer-service-mail-form/ . Our team will respond to you as soon as possible. We hope that we can soon find a solution together.

Hello, thank you for your review.

We would like to take another look at what happened here and help where we can. We encourage you to contact our customer service team via email using this link https://www.klarna.com/uk/contact-customer-service/ and submit this to us internally as part of our complaints and feedback process.

Once you have done this, you will immediately receive a confirmation email to which you can respond and provide any additional information you would like us to know.

Following this, our specialist team will investigate your case thoroughly and contact you to discuss the matter further. You can read our full procedure here: https://www.klarna.com/uk/feedback-and-complaints/

We're sorry for the inconvenience caused so far, and thank you in advance for the opportunity to put things right. / The review team @ Klarna.

Hi Lee,

Thank you for taking the time to leave us this review.

I am sorry to hear that you are still receiving communication to have a SMART meter installed when you already have an appointment. I appreciate that this must be frustrating Lee. Some of our SMS messages are sent automatically via the system. We appreciate you making us aware of this and we will take this feedback on board.

Kind regards,
Cassie

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Louis

Hello Lee,

I’m sorry to learn that your experience was not positive.

We regret to inform you that there were issues encountered with our SmartDrop Kiosk machine. We can confirm that the problem has been resolved. We appreciate your initiative in sending the device to us by post.

Your order has been received, and we are happy to inform you that full payment has been processed. It may take up to 24 working hours for the payment to reflect in your account. While the standard timeframe for payment clearance is 24 working hours, please be aware that this duration may vary depending on your bank. We recommend allowing 1-3 working days for the payment to be fully processed.

We apologize for the delay in receiving your payment. Kindly allow some time, and you should see the payment reflected in your account shortly.

We extend our apologies for any inconvenience caused and value your patronage. We hope that this experience will not discourage you from utilizing our services in the future.

Kind Regards
Emily
musicMagpie