Lucas

Nutze WG-gesucht schon seit einiger Zeit und bin immer wieder überzeugt. Die Anzeigenerstellung ist unkompliziert und übersichtlich, und die Reichweite ist top – man bekommt schnell passende Anfragen. Auch als Vermieter fühlt man sich mit den verfügbaren Tools (Bonitätscheck, Selbstauskunft etc.) gut unterstützt. Klare Empfehlung!

I paid for a professional DJI repair service and received back a brand new, sealed replacement device instead of my repaired drone. When I finally opened and tested the device, it had multiple defects and was completely unflyable – not a single flight minute on it.

After numerous emails and phone calls, DJI's only response is a €60 discount on a new repair. They argue I should have tested the device within 90 days. However, I believe DJI as a company bears responsibility for delivering a defective product regardless of when it was opened – especially when it was delivered brand new and sealed.

For a company of DJI's size and reputation, refusing to take full responsibility for a defective unit they themselves delivered is deeply disappointing. I have now contacted the consumer protection authority and will be exploring further legal options.

Extremely disappointing experience with Mercedes-Benz customer service

I experienced a serious safety issue after a repair at an official Mercedes-Benz partner workshop (C. Santos VP – Alfragide, Portugal).

My brake fluid reservoir was replaced during a service in August 2024, supposedly to fix a warning sound when braking. Just a few days later, my brakes failed completely during a trip through France – caused by leaking brake fluid.

Back in Germany, another certified Mercedes workshop told me the problem had nothing to do with the reservoir, and the original issue had likely been caused by unrelated sensor errors. The reservoir was replaced unnecessarily and – even worse – installed incorrectly, leading to a complete loss of braking power.

I reported this dangerous incident to Mercedes customer service right away. But what happened next was just as shocking: I received no answer for several months. Emails were ignored unless I followed up multiple times, and I finally got a generic reply after nearly 10 months – stating that they saw no reason to assist because I had "refused recommended repairs".

Not only is that claim inaccurate (I was explicitly told the car was safe to drive), but it also ignores the core issue: a faulty repair caused a severe safety risk, and Mercedes refuses to take any responsibility.

For a brand that calls itself premium, this is simply unacceptable. It’s not just about the money – it’s about trust, and I’ve completely lost mine.

Die Fidor Bank hat ohne Angabe von Gründen die Geschäftsbeziehung mit mir gekündigt. Auch auf mehrfaches Nachfragen nach dem Grund hierfür habe ich keine Rückmeldung erhalten. Knapp zwei Wochen vor dem angegebenen Kündigungsdatum habe ich versucht mich in mein Onlinebanking einzuloggen, um meinen Kontostand einzusehen. Dies ging bereits nicht mehr. Auf die mehrfache Bitte mir Auskunft über meinen Kontostand zu erteilen, sodass ich mein Konto pünktlich zur Kündigungsfrist ausgleichen kann, wurde nicht eingegangen. Man sagte mir, dass nach Verstreichen der Frist ein Inkassodienstleister engagiert werde. Dieser hat nun knapp 35€ Bearbeitungsgebühren von mir verlangt, welche vermieden hätten werden können, wenn der Fidor Kundenservice auf Kundenanfragen reagieren würde. Tut er aber leider nicht. Schade!