Gonerboy

Carbon Law Partners handled my recent property purchase in a friendly, efficient and professional way. Their communication was excellent throughout, and they managed every stage of the purchase process smoothly. Colette and the rest of the team made the whole experience feel straightforward and stress-free, and I would definitely recommend them.

Chris Hitch did an excellent job of understanding exactly what we needed for our Maldives holiday. He found a resort and accommodation that matched our requirements perfectly and arranged all flights and transfers seamlessly. He was never pushy, and his in-depth knowledge of the destination and expertise with the booking systems were clear throughout. We will definitely use Trailfinders for our next holiday.

My wife and I decided to try a Virgin voyage on the new Brilliant Lady from Miami in January 2026. A few weeks after booking, I received an email from Virgin saying that our cruise had been cancelled due to a charter. A quick trawl of the interweb shows this does of course happen occasionally with other cruise lines. However, despite their name, Virgin seems a little promiscuous when it comes to wealthy suitors appearing on the horizon, offering money for exclusive time with a Virgin Lady. They have recently announced a few such cancellations, and seem content to throw their existing customers overboard.

Because we had already booked non-refundable business class flights from London to Miami, we decided to rebook onto a shorter VV cruise leaving 2 days later, so I called customer services (you have to call them “Sailor Services”). The upside is that they answered very quickly, and we exchanged cheery “Ahoy there” greetings at the start of the call. The downside is that the rest of the encounter was comparable to a duel with a rather intransigent pirate. The email promised that I could rebook on any other VV cruise (within a time window) and keep the promotional $300 bar tab. However, I was told that this $300 was only available if I paid the amount on the original invoice, which was around £800 more than the rebooked (shorter) cruise. The alternative was to cancel and rebook at the offered price, plus a £100 rebooking charge, and forego the promotional bar tab. The agent did not seem to appreciate that compounding the inconvenience of cancelling our first-choice cruise by asking us to pay more for a cheaper cruise was not reasonable. However, they were adamant that those were my only options, and after around an hour of dueling, I decided to take the refund. This has not yet arrived, so I’m mentally preparing myself for another battle with “Sailor Services”.

We have now found an alternative cruise with a different company, so I’ve transitioned from Rockstar to Celebrity. I know we were probably in an unlucky minority with our VV experience, and I cannot say anything about the cruise itself – as you can see on this site, opinions vary - many folks love it and it probably depends what you are looking for. I would however caution those booking cruises to be careful about non-refundable travel and accommodation, as I found Virgin’s willingness to help remedy the problems caused by their cancellation rather unsatisfactory.

Excellent service to connect my new unit.

Adrian 3784 was very polite and professional and quickly diagnosed the problem with my washer dryer. He arranged the necessary parts and installed them very quickly. Excellent service.

My SolarEdge Smart Energy Hot Water Unit was not connecting to the inverter. I contacted SolarEdge support and Martin Staykovdge called me back very quickly and fixed the problem in under a minute. Martin was very polite, knowledgeable and professional. A great customer service experience.

Tried to obtain a refund for food that wasn't even prepared, let alone delivered. It's a wearisome and futile endeavour trying to extract your own money from Just Eat. After an authentication process that would make hacking into the Pentagon network seem trivial, I was eventually met with the time-honoured escape clause of so many lazy customer service departments - "I'd like to help, but the computer says 'No'". Very 1990s! Loyalty appears to count for nothing here - they just want your money. Fortunately, other food ordering services are available.