Dimple

UPDATE: a refund has been provided

I've been waiting for a response so I can return the item, but I still haven't heard anything. If they had an online returns portal, the process would be much better than having to wait for a delayed response or no response at all. Judging by other reviews, they should have replied by now, but it's starting to look like they won't. Unfortunately, this has made what should have been a straightforward return process unnecessarily frustrating.

Absolutely appalling. One of the most infuriating customer service experiences I’ve ever had. Emails and messages go ignored for weeks, and you have to hound them constantly just to get a response. I’ve been dealing with an ongoing issue for nearly a month, and it’s still not resolved.

I asked Boohoo to process my returns because their online portal refused to work. I specifically requested a refund to my original payment method (and I have all the proof of correspondence). What do I get? An email telling me they’ve credited me with a gift card instead. Are you kidding me? I asked for my Klarna refund, not a gift card.

And now, with shameless audacity, they have the gall to claim that a refund method “can’t be reversed.” Seriously? The mistake was entirely theirs. I didn’t process the returns—they did! Yet they can’t be bothered to fix it. Incompetence, arrogance, and apathy all rolled into one. The saga drags on, and it’s nothing short of infuriating.

Boohoo, you’ve officially perfected the art of customer service failure.

My first use of ‘just park’ and it was plain sailing from start to finish. Clear instructions and directions. Highly recommend. No fuss whatsoever.

I needed a refund for returns which were unaccounted for. This need was met efficiently and my query was resolved promptly.

Fab response and communication and refund

I used the Phillips Lumea Prestige a few months ago. I used it for the first time after reading the booklet first and made sure I was doing everything correctly for my arms and legs. The first use went fine. I used it the second time, again, following instructions etc, only to be left with burns and now scars. The machine has since been returned to Phillips and they have refunded me however I really don’t think that is good enough. No.1, i have not been compensated further for scars that I can’t get rid of, no.2, I used the machine as I should have, I did nothing wrong after the Phillips customer service conducted an investigation with a series of questions, no.3, I’ve had no further contact from Phillips after the refund for any updates or to check on my progress. It’s utterly below standards.

The worst bunch of flowers to date. Wrong size, I received a small bunch instead of large and I ordered the marmalade bunch and hoy something totally did greener and eflorist had to audacity to tell me they did their best to deliver what was on site

Great and polite service. After an agent cancelled my booking without my knowledge, 2 agents worked hard to rectify the error. Thank you HANOCK & MARCUS

Thank you to MIKE for helping me make the booking with special requests