Mark B

Straight forward booking process - met on the day of departure and arrival and although we caught an earlier flight back it was no problem

Ordered a Hushjet Mini on June 3rd for an overseas Wedding. It didn’t arrive as scheduled on the 4th, so I asked for a redirection the following day to my local Post Office - it didn’t arrive, then Parcelforce said it would be delivered there on the 5th - it didn’t arrive. Then
after several phone calls with Customer Service Agents, which was a complete waste of time I finally got an email saying it would be delivered on the 10th - yep IT DIDN'T ARRIVE. I was then told it would be escalated AGAIN and finally got an email a week into my trip to say it had been lost, so did I want another one (hardly as it was now a complete waste of time) or a refund - appalling customer service and communication

My wife received a Mothers Day bouquet of flowers yesterday from our son (which despite an A.M. delivery, arrived at 4.00pm). Upon opening a number of the white roses and other flowers were already perished with brown marks and wet rot - too the point we had to throw half of them away.
Not wishing to upset our son, we took photos straight away and contacted Moonpig customer services this morning. We sent the photographs and details of the order, then waited over 30 minutes before we could talk to an agent.
We expressly stated at the beginning of the call that we didn't want to go back to our son and get him involved and were not asking for a refund, but simply to have replacement flowers. However, after another 20 minutes of back and forth, we were told that as the delivery had our sons name on it, they couldn't help and he should contact them - they then ended the call !!!

So.... The final saga of my recent nightmare with RecordGo

It would appear that as I hadn't purchased the Roadside Premium package (who knew) and only had the Basic cover, it turns out I am responsible for paying the towing charges for RecordGo to recover their unroadworthy vehicles (not one, but two and contrary to what I was told by two agents at their airport office) ) and pay for my own expenses to go back to Palma Airport each time, to collect a replacement. Moreover, they have refused to pay me any form of compensation for the three days I was without a functioning vehicle.

After numerous rounds of correspondence and having to get Booking.Com and my credit card company involved, RecordGo, as a gesture of goodwill, have just credited me for one towing charge of €237 and my €1200 was repaid, so I will now have to claim via the third party, fully comprehensive insurance policy I took, to recover the rest.

Rather than RecordGo hiding behind their T&C's, wouldn't it have been far easier for them to accept responsibility and compensate me accordingly

LATEST UPDATE (from attached listed review)

I submitted a full and detailed report to Record go "customer services", as instructed.

The result, as of today is that they have failed to respond, reply, or even acknowledge receipt of my email, despite reminders and I have still not not received my second €1200 deposit back, or the €474 for towing - which I remind Record go was due to their first two hire cars being unroadworthy, due to mechanical issues!

I am now contacting my Bank and Credit Card company, as well as Booking.com, to initiate formal steps to recover my monies and to cover my out of pocket expenses and due compensation.

REVIEW
First car had a mechanical failure… second electrical
First car had a mechanical failure first morning - supposed to send taxi to take me back to the airport but nothing, so had to make my own way back. Wouldn’t give me second car until I paid for the recovery AND another €1200 deposit.

Second car had an electrical failure on the way back which meant no dashboard, AC or Information System. Had to be recovered, so then had to pay for a taxi back to the airport the following day to collect car number three, after paying yet another recovery charge, non of which has yet been refunded, let alone compensation for out of pocket expenses and three days without a working car


Reply from Record go Mobility

6 days ago
Hello Mark! We are sorry to hear that your experience did not meet your expectations. We are committed to providing the best possible experience with our vehicles. Each car is carefully selected to ensure the best performance. We conduct a thorough evaluation to ensure that they meet our high quality standards. From engine performance to interior comfort, we ensure that every aspect is designed to deliver the best experience. We recommend you contact our customer service team via the form on our website for fast and effective assistance. Providing specific details will facilitate an appropriate response - Best regards!

First car had a mechanical failure first morning - supposed to send taxi to take me back to the airport but nothing, so had to make my own way back. Wouldn’t give me second car until I paid for the recovery AND another €1200 deposit.

Second car had an electrical failure on the way back which meant no dashboard, AC or Information System. Had to be recovered, so then had to pay for a taxi back to the airport the following day to collect car number three, after paying yet another recovery charge, non of which has yet been refunded, let alone compensation for out of pocket expenses and three days without a working car

I have used this company several times lately and left 5* reviews and cannot recommend them highly enough.

On our most recent trip we booked for an extended period, but due to the disruption at LHR, we missed an overseas flight connection, so had to return to the UK, for one day, mid way through our trip, pick up the car, then return the following day. At the end of our trip we had to return one day earlier than planned. All of the changes were dealt with very professionally, with no dramas and everything went very smoothly.

So once again, if you are looking for a reliable, professional car parking service at LHR, make this company your first choice.

This is the third time I have used Parkway Parking over the last few months, both from T4 and T5. Our flight was changed on the return to a later time and then we were held up in the baggage hall, but Parkways service was as seamless and professional as before.

We will be booking again in a couple of weeks and we won't consider any other company, as I cannot recommend Parkway highly enough

This is the second time we have used Parkway since May. On both occasions booking was straight forward, followed up with great communication.

On both arrival and departure dates the agent was waiting for us, with a smile and everything was seamless. There are a lot of companies offering similar services, but the reviews for Parkway speak for themselves. Will definitely be using them again and would highly recommend

Simply and straight forward application process. Clear, concise and very competitive Pricing

Easy transaction, good communication and of course a great price