TP Toys Bewertungen 

While my order did technically go wrong, it was an Amazon dispatch issue. And as soon as they were contacted, the TP Toys team leapt straight in to fix the problem, dispatching my missing item within a matter of minutes. The customer service provided was top notch! These are lovely quality products. We ordered the kitchen helper tower after being gifted the pickler triangle for our kiddo, by a friend. It has stood the test of time for a year so far and still looks brand new even though it's had tons of use.

Easy to order the metal climbing frame and accessories at a great price.
Delivery was free and arrived when advised it would.
Found 1 small plastic end piece missing. Contacted customer services and Charlotte dealt with the issue promptly.
My only suggestion would be to put stickers on each larger part as there were a number of pieces that were very similar and it was difficult to work out which was which.
A very positive experience buying from TP. Would be happy to recommend.

Useless company

Awful experience ordering from TP toys.

Don't trust the nominated delivery date, we were due for our item to be delivered on 16th July, it's now 22nd July and no sign of it.
No communication from TP toys, didn't answer or return phonecall, no reply to emails other than a computer generated reply.
Computer generated response said it's only classed as late if not received within 5 working days which is ridiculous. Why provide a nominated delivery date service?!

Very unhappy customer, definitely would not recommend ordering from TP toys.

We purchased a climbing frame with a slide from TP Toys and the kids love it. It’s a solid frame. The customer service were brilliant especially Bee who was always helpful when we had a part missing who got it dispatched in a short time.

P. S. We purchased the:

TP Explorer Metal Climbing Frame Set with Monkey Bridge & Ripple Slide Black Edition

I’d definitely recommend.

Was supposed to leave a review a lot earlier 😅

Great price they definitely beat high Street retailers prices ..received my package in good condition easy to purchase on the website..also updates to where your parcel is. Come on time great quality and what surprises me was how large my free gift was my son lives his water melon and play den I originally was shopping for a great site to get deals from an il most definitely be ordering my swing an slide from here

Customer service and delivery are an absolute joke. Do not expect your delivery in 48 hours as stated, tracking is abysmal, customer service uncontactable by phone as they NEVER answer so your only option is email, then your delivery turns up at 7:30pm at night when you are putting the kids to bed. Apparently they would contact me to tell me a rough time, unsurprisingly that never happened. Boxes turned up torn and battered.

As a goodwill gesture, they issued a 15% refund and asked that I either amend or remove my bad review. Unfortunately people need to be warned about this company and so the review will be staying

We have the climbing frame and ufo pod and we love it. Great quality and really good service.

I wanted to update my previous review now that the order has been resolved.

The slide has now arrived, it’s been built, and most importantly, the children are absolutely thrilled with it. Having autism and ADHD, they really thrive from being outdoors as it helps them regulate themselves. The quality of the slide is great and seeing how happy they are playing on it has made the long wait for delivery worthwhile.

I also received a call from Jackie, who took the time to check that everything had arrived safely and that I was happy with the product. She reassured me that if there were any issues once it had been unboxed and assembled, she would personally make sure they were sorted. She genuinely listened to my concerns about the delay and even offered me a small refund as a goodwill gesture for the inconvenience, which I really appreciated. It’s always nice when a company follows up and shows they genuinely care about their customers after an issue.

I’m leaving 4 stars because the delivery took much longer than expected, and the communication during that time could have been much better. I only received one email explaining there had been an issue with the ship delivering the products and advising that my delivery date would be 17th July. Unfortunately, the slide didn’t arrive until 21st July, after I contacted the company to chase my order. It was only then that the order was investigated and dispatched the following day. Better communication and more proactive updates would have made the experience far less frustrating.

That being said, the customer service after the issue was excellent and the problem was resolved professionally. The children are loving their new slide and I’d like to say a big thank you to Jackie for going the extra mile to put things right

Absolute joke. Ordered a swing set and paid nominated delivery. Never even bothered to notify me it was out of stock and wouldnt be delivered for another 2 week at the earliest after waiting in all day to make sure i got it for my grandaughters birthday. I cancelled the order and re ordered another swing set to be told it would be delivered 48 hours. Still havent received it. Very disapointed 6 year old grandaughter. Not good enough

TP Toys have made a mistake picking our order, sending us a duplicate box and missing the swings and brackets package. These things happen so I thought the missing box would be sent ASAP. I have tried calling TP Toys several times, the phone is NEVER answered and the answer machine is full so you can’t leave a message.

I have emailed them 3 times in the last week, and I did receive a response to one of the emails asking me to send pictures of what boxes I did receive, which I sent back straight away.

I have had zero contact in the last five days, I have a part built climbing frame that my 4 and 6 year old cannot use, cardboard boxes everywhere as I daren’t throw them away.

Déçue de la qualité du bois. De plus, la notice comportant des erreurs nous avons perdus du temps dans la construction de l'air de jeux.

Delivery takes a lot longer than advertised, they use a company called XDP which are impossible to contact. My order has been dumped outside someone else’s house, I’m assuming the driver has forged a signature. On their portal it states they have text and emailed me but this is untrue. Very disappointing from a large company, it seems they use a cheap courier. Currently awaiting a response from customer service but they don’t seem in a hurry. I’m currently £100 out of pocket and no one seems interested. Will never order from them again.

Order placed 5th July
Delivery expected on 17th July. Took a day off work to wait for delivery, nothing showed up, no communication. Tracking shows its “at delivery depot” & has been for days. Delivery service shocking & customer service not great either, AI generated.

They don’t put the negative customer reviews on their website! I receive my order and it was damaged. I’ve tried to contact them for 6 days with no response, so disappointing

I ordered a Tipi hanging tent for my grandson's 4th birthday. He absolutely loves it! It's very sturdy and extremely well made, great value for money. It was easy to put together and looks great in his garden.

Great product we bought the swing seat. Great service

At the beginning of June our Swingball broke- we needed a new ball a tether. I ordered one and it came a few days later. After about three weeks use it broke. I got in touch with TP Toys to ask for a replacement. I got a bot! Having typed in my question it immediately put me through to a human member of staff (Bea) who dealt with my query. I've never had such an easy time on a Live Chat. Bea was helpful and friendly, telling me exactly what I need to do and what information I needed to provide, and then waited patiently while I sorted that out. The whole process literally took five minutes and a replacement ball and tether arrived two days later. I think the customer service I got was exceptional and the "no fuss" approach reflects well on TP Toys - highly recommended. And a big thank you to Bea who made me feel listened to, appreciated and welcomed - all through a Live Chat system. Outstanding!

Ive bought TP Forest Multiplay Single Wooden Swing & Slide Set - FSC® certified. I wrote a negative review but its not been published.I sent email in regarding of it and still nothing had been done.
I feel they dont wanna publish bad reviews on their website.
The product has very narrow slide, one part missing and in the instruction was different type of screws then had been supplied.

Previously I gave 4 stars as there was an error with the order, but as the lovely Jackie sorted it all very promptly it’s now 5. The swing is fabulous and I love how the quad pod changes with ages so you don’t have to purchase other swings as your little one grows. I would recommend TP toys and will buy from them in the future.