G M

Vereinigtes Königreich

Bewertungen

Bewertung zu TP Toys

Bewertet mit 1 von 5 Sternen

Absolute joke

Absolute joke. Ordered a swing set and paid nominated delivery. Never even bothered to notify me it was out of stock and wouldnt be delivered for another 2 week at the earliest after waiting in all day to make sure i got it for my grandaughters birthday. I cancelled the order and re ordered another swing set to be told it would be delivered 48 hours. Still havent received it. Very disapointed 6 year old grandaughter. Not good enough

19. Juli 2026
Bewertung ohne vorherige Einladung

Antwort von TP Toys

We are very sorry to hear this has been your experience. Please can you reply to our request for more information and we will look into this further for you.

Bewertung zu Debenhams

Bewertet mit 1 von 5 Sternen

If i could rate 0 for customer service…

If i could rate 0 for customer service i would. STILL waiting on a returns label from Debenhams to Homespace direct which i have been asking for over 1 week via numerous emails.
Complaint number 19290092
Order DUX012040026
Each time asked ANOTHER question. Absolutly disgusting customer service. PLEASE SORT THIS OUT FOR ME AS IT HAS BEEN OVER A WEEK and told to email on another date. I am willing to change this review if i am sent a returns label TODAY. There are NO excuses for this disgraceful customer service.

28. September 2023
Bewertung ohne vorherige Einladung

Antwort von Debenhams

Hi there,

Thank you for taking the time to leave this review, I'm sorry to hear you feel this way about making a return. I can see you contacted us about this return on the 2nd October so it's been 4 days since requesting this. The item you are wanting to return is also from one of our concession brands, which means it must be returned to them and they will be responsible for providing a label.

I can see this was raised with them and they have today provided you with a free return label, which our customer service team emailed you earlier. Please check your inbox, spam and junk folder for this. I apologise if you find this service to be disgraceful but our concession brands do ask to allow time to respond to return queries and may need information to arrange a return before a label can be provided.

Your feedback is appreciated and has been passed to the relevant team.

Have a great day - Dean