SweetCare Bewertungen 

Antwort von SweetCare

30. Juli 2026

vielen Dank für Ihr Feedback.
Nachdem Sie uns mitgeteilt hatten, dass Sie zwei Artikel aus Ihrer Bestellung zurückgeben möchten, hat unser Kundenservice Sie während des gesamten Rückgabeprozesses unterstützt.

Leider hat die von Ihnen gewählte Versanddienstleistung deutlich länger als erwartet benötigt, um die Rücksendung an unser Lager zuzustellen. Da wir Rückerstattungen erst nach dem tatsächlichen Eingang und der Bestätigung der retournierten Artikel bearbeiten können, war es uns leider nicht möglich, den Betrag früher zu erstatten.

Wir verstehen, dass diese Wartezeit frustrierend war, und bedanken uns herzlich für Ihre Geduld in einer Situation, die leider außerhalb unseres unmittelbaren Einflusses lag.

Sobald die Rücksendung bei uns eingetroffen ist, haben wir den Vorgang umgehend abgeschlossen. Ihre Rückerstattung wurde am 28. Juli bearbeitet und der Fall ist inzwischen vollständig erledigt.

Mit freundlichen Grüßen,
Ihr SweetCare-Team

Antwort von SweetCare

6. März 2026

Hello Rolands,
We notice that this situation has already been clarified several times via email. At no point has assistance or guidance been refused to you. On the contrary, you were informed that there are procedures that must be followed and steps that need to be taken in situations of this nature.

At this stage, we are simply awaiting your cooperation so that the appropriate resolution can proceed, as previously indicated in our email communication.

As a company, we have established protocols and policies in place, and therefore we are following these procedures so we can move forward with the process.

Thank you

Antwort von SweetCare

23. Feb. 2026

Hi Veronika,
We are happy to know you enjoyed shoppinh with us :)
Thank you!

Antwort von SweetCare

27. Jan. 2026

Hello Sabine,
Thank you for taking the time to leave us your feedback :)
We are glad to know you had a great shopping experience and are happy with ou prices and services!

Antwort von SweetCare

22. Dez. 2025

Hello,
All information regarding import taxes and duties is available on the website for customers to consult. We do not hide any costs or charges.
It is also important to clarify that import duties are not charged by SweetCare but by customs in the destination country. We see that you have been in contact with our customer support team, so please contact us again if you still have any questions in need of clarifying.

Antwort von SweetCare

5. Dez. 2025

Hi Sandra,
Thank you for your trust and kind feedback! We are happy to hear you are satisfied with the prices, delivery, and the products. We look forward to serving you again :)

Antwort von SweetCare

7. Nov. 2025

Hello Galyna,
We would like to clarify that all products are shipped to our customers exactly as they are received from the brands.
We do not open, test, or use any products; we only sell items that are new, in perfect condition, and never previously opened.

We have verified that we were not contacted previously regarding this situation. Therefore, in order to properly review and assist you, we kindly ask that you send an email to our Customer Support team, who will be available to provide you with all the necessary assistance.

Thank you

Antwort von SweetCare

3. Nov. 2025

Hello,
We would like to clarify that all details regarding shipping costs and possible import taxes are available on our website before completing the purchase. Customers can review this information prior to completing the order and choose if they still want to proceed.
Import duties, when applicable, are determined by the destination country’s customs authorities, according to the local import laws. These amounts are not charged by SweetCare or the shipping company.
Thank you

Antwort von SweetCare

15. Okt. 2025

Hello,

Import taxes in the European Union are applied only in certain locations. If any import taxes have been applied to your order, please contact us via our email support@sweetcare.pt
so that we can verify.

Antwort von SweetCare

12. Aug. 2025

Hello Samuel,
We would like to highlight that all information regarding the possible application of import fees is available on our website for consultation. We believe it is important for our customers to make informed purchases, which is why this information is clearly provided for everyone to review.

We also recommend contacting our Customer Support team whenever any situation arises so that we can assist you in the best possible way. We have verified that, in this case, we did not receive any contact from you regarding this matter, so please contact us so that we can see if we can help in any way.

Antwort von SweetCare

23. Mai 2025

Hi Kate,
When placing an order on our website, there is always an option to fill in your delivery details, including your name, contact information, and shipping address. This step is available and required for all orders.
If you experienced any difficulty during this process, we kindly ask you to contact our Customer Care team so we can investigate further. There may have been an error, and we are here to help correct it and ensure a smoother experience in the future.

We are truly glad to know that you are satisfied with the product received, and we appreciate your feedback :)

Antwort von SweetCare

28. März 2025

Hi Vincent,
Thank you very much for your kind feedback!
We are pleased to know that you gave us a chance and that you were satisfied with our service. Our team works every day to provide the best service for our customers, and this kind of feedback is very important to us :)