Kieran Collings

Very blunt and rude support number.

Called to look at cancelling as did not realise my account was still live and active, tried to ask some questions about how and why it was still active, support agent was very rude and blunt, unhelpful, simply wanted to pass me to another department, only for me to find i would still need to go back to the previous department to cancel in any case. Will not come back to Amex.

Great company now making some EV cables in the UK

Company was available on the phone, helpful, friendly, and got a custom length cable shipped promptly.

The cable i ordered is being made in the UK with a choice of lengths, and servicable which is quite something when considering the cheap Chinese EV chargers.

A Chinese charger may have been £30-50 less, but for a UK product this is worth it, i got to select a 15M length cable which is useful, all in all a great product, and i expect this one will be more durable and last, it appears to be well made, nice display screen and easy to use, great 5 stars all round, i hope you can produce more products in the UK.

Have been using VAT digital for a few years now and they are professional and adaptive to the needs of modern businesses, they have helped to setup a process for making tax returns as painless as possible. Recommended!

Estimated delivery false advertising

We paid for an expensive £37 international shipping service with Parcelforce via Parcel2go and delivery time is already double the estimated with no delivery completed.

Whilst i understand it is an estimate, for a premium shipping option late delivery should really be no more than 1-2 days, it is not a customs issue, as the item has landed in country 1 week later than the estimate and is still progressing at the moment. It may not be Parcel2go who provide the services but it is Parcel2go who advertise the delivery expectations, and they should not work with a carrier if that carrier cannot fulfil the estimates, Parcel2go have a responsibility to provide services which match the advertised level of service, and should cancel carriers that cannot meet it. Paying this amount of money for a delivery that is already double the delivery estimate is not acceptable, our customer wants their money back because they expected express arrival of the goods, and we are now left out of pocket having booked an express delivery that has failed to deliver what it promises. Qouting what the carrier claims is not enough, if you are reselling someone's services you should hold them to account, and stop offering their products if they cannot meet the delivery aims they advise. If we had known the package would take 2 weeks plus we could have shipped it with regular tracked airmail which averages 3 weeks for around £7 rather than the rip off £37 for parcelforce which has failed to offer a better delivery timeframe. Really poor and damaging service, we are now out of pocket and Parcel2go have their money for a service that has not been fulfilled to the advised timeframe.

UPS are without doubt the worst carrier to import goods into the UK, there is no one worse.

This company has no customer service, the have a call centre in Asia where customer services speak to you in English but they do not understand the problem, and the only thing they ever do is pass the issue to the relevant department and tell you that you will be contacted, it never happens. We have a parcel now stuck with UPS for over 2 weeks, they would not take payment for Duty and tax over the phone, and insisted we use an online payment link which did not exist for this parcel. When we received an email advising to pay by bank transfer we did this, but when trying to get them to match the payment to the package we were told we must provide a 6 digit reference number from our bank, this does not exist, they have no idea what they are doing in the call center and read scripts or similar, it is impossible to speak to anyone that will actually solve a problem.We have tried to contact them on the phone, email and twitter and for the last week we have recieved messages advising that they know how we must feel, we have passed the information on the relevant team etc etc, but nothing ever actually happens, unless your package makes its way through on an automated basis you have no hope with UPS, avoid and do business with DHL or Fedex.

Update, why reply to this false offer of help, all the support gets put back into the same customer service department who failed to solve the issues on the first place, there is no point in emailing your trust pilot UPS email as this will just be forwarding my issue to general customer email once again, what is the point! Totally hopeless

Fail to delivery on first attempt, fail to find the correct address, fail to deliver at all, the only carrier that has issues with our address.

Money back guarantee is a joke, waiting a month so far for a refund. DHL tracking shows it was delivered to them a month ago but the refund is still no where to be seen.

Product itself is not worth the hype or money, performed no better than others at half the cost, so refined after 20 minutes of use.

They use third party logistics companies rather than their own so you are at the mercy of them and Nuheara tell you they are waiting for confirmation of the goods arriving from the warehouse team, no matter what DHL tracking says. I would avoid and buy another brand on Amazon where you know the terms and will have little issue returning, these people are a joke, will soon have to put in a dispute with credit card or go legal, unacceptable return process, I would hate to experience warranty repairs etc.

Unfortunately this product that is supposed to save time has been randomly dropping out at different times, my to-do list goes from having emails to zero emails in a matter of seconds despite them not being processed by us, they just vanish, and then they seem to reappear anything from 15 minutes to half hour later. Considering what we are charged for what is essentially at the core of it email, it should not be dropping out, and affecting our operations, its happened several times since we came back to e-desk a few months back, i personally feel the product is overpriced but competing products are much the same unfortunately. It may be the case of them being the one of the better ones of a bad bunch, its ok but i am not thrilled by the product, and i would like it to work more reliably, i think it could also be cheaper, we used to pay $15 a month for replymanager and pricing is now more like $65 i believe, more functions, many that we probably do not even use, all this functionality but emails disappear and you cannot use them until they reappear, not great for a business product.

The service is a con, they offer a price but with loopholes, if they regrade your phone as a different condition to what it was sent in as they offer the price on the day they grade it, which could be higher but most likely lower than the prices shown at the point of selling. Sent in a phone which we graded as good for £175, it was received and regraded as poor which we are not going to dispute as it had a few marks from the phone case, but instead of offering the £150 shown for poor, we were offered £119 which is todays price, not the prices shown at the point of selling the phone. It seems very clearly a con, as many phones may be downgraded, which also means they offer the price on the day they grade it regardless of what you are shown at the time of selling. You may as well either send your phone in as poor to guarantee you get that price you were shown on that day or not bother, the guarantee has loopholes that they can easily exploit to maximise their profit.

Requested phone to be returned as not going to accept being mugged off like this.

A great software product for ecommerce companies with equally great support.

Saves a tonne of time compared to a standard email system, very much setup for webstores and marketplace sellers.

Recommended.

Poorly loaded van resulted in a failed morning delivery, our shipment was at the back of the van, the driver arrived but advised he could not deliver due to the way the van was loaded, the only saving grace was the driver was good enough to return to us at the end of the day to make the delivery.

Cannot speak to a human and nearly impossible to start a live chat, hidden on the website and then guarded by autoresponses, you have to fight with it to transfer you to a human on live chat.

Overcharged on bank and after 10 minutes refer me to an email address to get a refund.

Really poor, i will go back to interparcel who have a phone number to speak to someone.

Absolutely disgusting e-commerce service, puts your business at risk of losing sales or even your entire Amazon seller account as they change bank details every couple of years to suit them, not taking into consideration the risk to clients.

After being forced to change e-commerce account details due to world first changing their own provider, i got locked out of my Amazon account losing sales and time in the process, all my listings were deactivated and i had to change passwords and reenter all banking details.

Changing bank accounts is something most businesses avoid entirely, yet worldfirst have changed my bank details at least three times in the last few years, putting us at risk and now costing us financial loss of sales, wiping out any benefit of lower transaction fees they might offer.

Absolutely avoid them, all they offered me was three months free banking, when i have lost hundreds of pounds in sales being forced to change my banking details, and i have no idea when or how i will get my Amazon account up and running again.

Keep your business safe and avoid worldfirst for ecommerce.

If a carrier makes a mistake / error then Parcelmonkey will not even attempt to investigate the situation and will simply rebill you for the extra charges, even when it is crystal clear that the retrospective charges were nothing to do with the item sent and clearly to do with another package.

In our case our item was weighed and checked with another larger parcel and we were rebilled for a much bigger parcel than we sent.

Parcel monkey are not interested, not matter how clear the paperwork shows that the sender of the parcel was not us, and infact was sent from China when we are in the UK.

You are better off having your own account so you can dispute a problem, if you use parcel monkey there is no dispute process, they have complete control over your bank card and can recharge you whatever they like, so use at your own risk.

Cannot cancel orders and it takes forever to get a refund after they let the order bounce around with the carrier, they hide behind their carrier and blame them. avoid.

Cannot even cancel an order with this company.

Contacted staight away via web chat to cancel and they said it was too early to cancel, then when i contacted via email it was too late to cancel when they responded.

I tried to call prior to webchat and it just rang out.

They then send you screenshots from courier communications showing that they have requested to have the package returned and the courier reply states they do not guarantee they can perform the request.

All i wanted to do was cancel an order, in 2018 it should not be hard to cancel an order.

Shocking.

Poor support provided to paying customer

After a few conversations with a trust pilot account manager i have found the service provided was extremely poor with trustpilot simply advising to seek my own legal advise.

A fundamental part of trust pilot is having the ability to ask our customers to review us after a purchase via an email. Trust pilot will not advise me if i can legally continue to email customers now that the new GDPR laws have come in.

They are happy to continue to charge me to use the service and will not allow me to cancel my existing contract despite the fact that they cannot advise me if the service is still legal.

I found the attitude of the account manager poor and unhelpful considering how expensive the service is to use, they just told me that they would note down my intent to cancel the service but i will have to pay until the end of the contract, regardless of the fact they cannot tell me if i can continue to legally contact my customers to ask for a review.

I will look to move companies because of how unhelpful they have been.

I will also dispute the bill and fight it because the situation is totally unacceptable.

If you want backup and support for your business i might suggest that you look elsewhere.

Unfortunately have had more than one bad experience with the same order.

The first issue was that delivery went wrong, whilst it is Royal Mail that misrouted the package and caused the detail of the iphone delivery, it is Music Magpie's lack of interest and customer care that is most disspointing. They did not help at all, all they offered was to email Royal Mail and they never did contact me with any update on that. When i offered to place another order of another £400 iphone to make sure i got it in time they would not even match the price i paid and told me to place a new order for whatever prices are available on the website, they simply were not interested at all.

Nearly two weeks later the first delivery finally arrived with Royal Mail, not Music Magpies fault directly, but they cannot be excused for their lack of care, lack of interest and lack of any goodwill.

I now need to return one of the phones as i had to buy another from them just to ensure i got one in time for a gift, i emailed music magpie through their website form over 2 business days ago and i am still waiting for a response, not helpful when i have only 14 days to return under their policy, and based on my experience i am sure their will be no goodwill on their terms.

I do not blame them for the delivery error but i would not buy from them again because of their complete lack of customer care and goodwill offered, there is a complete lack of customer service hiding behind the carrier, and having no interest in helping me reorder is just poor.

Have been a customer for many years but they decided to introduce a new pricing plans which costs a minimum $75 dollars if you want anything more than the background removed such as a few specks of dust removed, no option just to pay more per image.

This is disgustingly expensive, if you have no images done or one or two in a month it will still cost $75 just to have an account with them if you want retouching which most people need.

Very disappointed as now the service is only cost effective if you are consistently getting 500 plus images per month done with them.

Absolutely uselsss now if you want to get a smaller number of images edited because of dirty pricing tactics which are designed to push most people into a minimum monthly spend of $75.

The worst thing is that you do not even have a chioice to pay a higher amount per image rather than $75 per month.

Yes they have a lower plan with a price per image and no monthly fee but there a no options at all, they offer nothing other than background removal, if you want anything more you have to pay a $75 per month fee just to access the extra options.

Customer service is uselsss and just tell you that is how they charge now.

Sad to say I will not use them ever again.

Off to find a sensible company to get my pictures edited.

Kieran

ZedLabz

Sales people tout good response rates to trust pilot review emails but in reality we have sent out over 4000 kickstart emails and the response rate is only 0.004% which is pretty shocking. This means we do not have enough reviews in order to benefit from some of the other package features relating to google.

Not very good for the money and we are unlikely to subscribe again in the future.