ZEEKR EU Reviews 

Great cars, but the experience is ruined by weak software and poor update support. Zeekr markets itself as a maker of high-tech vehicles, but they seem focused primarily on sales rather than fixing bugs and ensuring fundamental software functionality.

​My confidence in the brand is fading. We are left with a premium-priced vehicle that feels unfinished due to ongoing glitches and a lack of meaningful, timely updates. When you market a car as 'smart' technology, you have an obligation to provide long-term software support. Right now, Zeekr is failing to meet these basic expectations. It is a real shame and very disappointing to see such potential wasted.

I am trying to get a test drive, here in Sabadell, Barcelona. I have called. I have submitted two requests on their landing page - no one has called me back. They dont have a voicemail so cant do that either. They only take calls for certain times during the days so I keep missing these timeslots.

They must be super busy that they dont need new customers.

Vi synes ikke om den ikke god til familie

I had a very disappointing experience with Zeekr Norge in Oslo. The customer service was extremely poor, and the staff did not know how to deal with customers professionally . Zero service

Alain and car were fabulous

Visited the Gallerian Stockholm showroom on 31st January. Staff on their phones, no greeting, had to ask if the guy even worked there. Asked a genuine question about a door handle design and was told “that’s the design, you either like it or not.” When I pushed for a proper answer he got aggressive and said if I can’t understand the concept maybe I shouldn’t buy one.
Came in looking at options for a company fleet. Left feeling terrible about the company.

For a brand trying to compete in the premium EV market, this was embarrassing.

I have zeeker 001 since April 2024. The customer care is very very bad. Their service center is even worse. Their mobile app to book service is really the worst of all. If you book a service then,you will get automatic reply saying that you have cancelled your service request with out doing anything. They will promise you lot of things which they will never fulfill. Would not recommend to buy if you are looking for premium service for the price that you pay.

The car is perfect noting to complain there, but the premium service uhmm let me think.
I contacted the dutch customer service over 7 times to get my invoice for the all ready 3 months driving car. I want to mute or lower the external sound due to that there is a sound everything the car starts to charge. (I charge when I have to much solar energy so there is a lot of bleeps a day) And the reaction of Zeekr on my question where can I find the setting to change the volume is you can find the setting in the Digital Head Unit. Yes all the settings are there but on where they keep on silence. After a second time asking where to find it in the menu I got the answer yes you can restart the digital head unit. that was not what I was asking.

For a premium car they will need to have a better customer support.

I've had a ZEEKR X Wolve Edition! Unfortunatly, I crashed the car (not My fault)! Now it's Total Loss!
I guess I want the same one, otherwise a Premium 7X!
I'm gonna testdrive it!!!!!!!
🎼🎵🎶🎤🎸🎹🥁🎷🎺♋️♐️☯️❤️💙😈😇🙏🫡