Overall, this PC offers excellent value for money, especially when considering the currently-surging component prices. I purchased it to run the latest editions of Microsoft Flight Simulator, and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The first delivery went terribly wrong at the point that I was ready to leave 0-stars review. Terrible product quality and lack of care for a Gaming PC that I bought at £1,900! Then two heroes appeare... See more
Company replied
I have bought two gaming pc’s from Vibox. first pc i bought was few months ago and has been running perfect. The customer support experience was faultless I bought a pc for a family member rec... See more
Company replied
This is the second computer I bought from Vibox Gaming. Both were high-value items ( e.g. This one is a customised computer with AMD Ryzen 9 9950X 5.7GHz with 16 cores and their customer service is ou... See more
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Company details
Written by the company
Since opening shop in 2009, we have transformed from a small local PC retailer in Stockport, into one of Europe's most trusted manufacturers of gaming PCs. Our mission is to consistently deliver high-quality gaming PCs that can be completely customised to meet the needs of our customers. This commitment to customisation and quality has been our foundation since the beginning, and it will remain our driving force as we move forward. Our staff at Vibox consists of passionate PC gamers who design systems specifically for gamers. We incorporate parts from top industry names, ensuring that every build is of high quality. Each system undergoes rigorous quality control and testing, ensuring that only the highest standard builds are dispatched. Our fully-trained and experienced technicians meticulously assemble each PC, making sure all parts are installed correctly. And, as you can see, we pride ourselves on the providing the highest level of customer service to you
Contact info
Safestore, Reddish Road, SK5 7BW, Stockport, United Kingdom
- 0161 425 8841
- support@vibox.co.uk
- vibox.co.uk
4.0
Great
564 reviews
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Replied to 85% of negative reviews
Typically replies within 24 hours
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I have bought a desktop PC from this…
I have bought a desktop PC from this company. It stopped working after a few months. I sent them to fix it. It was 7 weeks ago, and it is still waiting in a queue, as they told me. What a joke of a company. They have empty polite words as an excuse. And, I want my money back.
July 22, 2026
Unprompted review
Excellent PC with Excellent Customer Service
Overall, this PC offers excellent value for money, especially when considering the currently-surging component prices. I purchased it to run the latest editions of Microsoft Flight Simulator, and it does so perfectly. It also runs other games and software extremely fast.
I reached out to Vibox Support regarding how to change the colour of the RGB lights, and a small problem with the included monitor. I was connected to Cameron, who gave fast, polite and clear responses. I was able to have the monitor replaced at no extra cost, creating a truly 5-star setup.
These PCs are great for users who want to start gaming immediately, while enjoying great value for money and customer support.
July 4, 2026
Unprompted review
Great customer service.
Great customer service....bought the p.c. a while ago and the 1st time id had an issue. Ethan at Vibox was really efficient and issue was resolved in a couple of emails back and forth. Would recommend to anyone looking for top grade gaming p.c. with excellent customer support....
July 3, 2026
Unprompted review
Reply from Vibox Gaming
Thank you for taking the time to leave such a fantastic review.
It's great to hear that, even after owning your PC for a while, your first issue was resolved quickly and efficiently. I'm glad I could help get everything sorted with just a couple of emails, and it's especially rewarding to know that the support you received has left such a positive impression.
Thank you as well for recommending Vibox to others. We work hard to provide both high-quality gaming PCs and long-term customer support, so it's wonderful to hear we've delivered on both.
Henri @ Vibox
Reply from Vibox Gaming
Thank you for your fantastic review!
I'm really pleased to hear you had such an amazing experience with us. Providing great service is something we take a lot of pride in, so it's wonderful to know we delivered.
We really appreciate you taking the time to share your feedback, and we hope you enjoy your new PC for many years to come. If you ever need any advice or support, we're always here to help.
Ethan @ Vibox
The guys at Vibox are just special
The guys at Vibox are just special. When I originally bought a PC for my son a few years ago, we wanted a upgrade immediately after. They did everything to make it a pleasant, smooth, easy experience. Couldn't do enough.
Fast forward to last week. Myself son wanted an upgrade again.
Henri at Vibox dug out the model, researched whatever parts we would need to upgrade, even though the parts had to be bought somewhere else!
These guys are gems. One of a kind.
June 19, 2026
Unprompted review
Reply from Vibox Gaming
Thank you so much for your kind feedback! We're glad we could be of assistance, please don't hesitate to let us know in the future if there's anything our team can help with!
Zac @ Vibox
Fast helpful customer service Excellent …
My side panel on my pc case exploded for no reason I sent an email to vibox and they dealt with it for me without any issues the sent me a new replacement panel staff were friendly and very helpful and dealt with my issue as within 1 phone call and new panel was ordered and I recieved it a couple days later.
Definitely a company I would recommend for all your PC needs
June 16, 2026
Reply from Vibox Gaming
Thank you for taking the time to leave us such a positive review.
I'm sorry to hear that your side panel unexpectedly shattered, as this certainly isn't what we expect from our products. That said, I'm pleased we were able to get the issue resolved quickly and without any hassle. Providing friendly, straightforward support is something we take great pride in, so it's fantastic to hear that a single phone call was all it took to arrange a replacement and that it arrived within a few days.
Your recommendation means a great deal to us, and I'll be sure to pass your kind comments on to our customer service team. Thank you again for choosing Vibox, and we hope you continue to enjoy your PC for years to come.
Henri @ Vibox
Extremely accommodating
I bought a gaming PC from Vibox through Amazon and unfortunately the glass panel got damaged. I reached out to their customer service and was honestly impressed with how it went. They got back to me quickly, were friendly throughout, and sorted everything out without any hassle. They are sending me a replacement straight away. No long back and forth, no excuses, just a fast and fair solution. Really helpful and accommodating team. Thanks again, I can definitely recommend them.
June 12, 2026
Unprompted review
Reply from Vibox Gaming
Thank you for taking the time to leave such a wonderful review.
I'm sorry to hear that the glass panel was damaged, but I'm pleased we were able to get the issue resolved quickly and without any unnecessary hassle. We know how disappointing it can be when a new gaming PC doesn't arrive in perfect condition, so providing a fast and fair solution is exactly what our customer service team aims to do.
It's great to hear that you found our team friendly, helpful, and accommodating throughout the process. We always want our customers to feel supported, whether they purchase directly from us or through one of our retail partners such as Amazon.
Thank you again for your recommendation. We hope you enjoy your gaming PC, and if you ever need any assistance in the future, we're always here to help.
Ethan @ Vibox
DO NOT PURCHASE WITH THIS COMPANY
I am writing to express my dissatisfaction with a pre-built PC that I purchased through your platform. After receiving the system, I discovered several significant issues. First, the power supply was insufficient for the peripherals included, causing instability. Additionally, the CPU arrived partially faulty, which required a replacement to get it working properly. Moreover, the wires in the 4-pin to 8-pin connector for the GPU (used for the RTX) were snapped, and I found that these damaged cables were haphazardly held together with tape. This level of quality and care is unacceptable, and I expected a fully functional, thoroughly tested product.
June 4, 2026
Unprompted review
Reply from Vibox Gaming
Hi
We're very sorry to hear of the issues you have faced with your purchase. After checking your case thoroughly, we can see you purchased the PC in March 2025. In your review, you’ve mentioned that issues were found after receiving the item, specifically with the power supply and the GPU power connector. First of all, we’d like to express our deepest apologies for any issues, and we would like to assure you that had we been contacted, we’d have been more than happy to resolve these as your warranty covered all issues described.
We can assure you that our power draw testing has deemed the power supply is more than adequate for the specs on your machine, and while some technicians will prefer more overhead, this isn’t necessary for function out of the box or in regular use as-sold. All of our PCs are power-load tested at full draw with accessories to ensure that any PSU included is sufficient for use within the build.
A quick clarification regarding the power connector to the GPU – the design of power connector comes with an insulation sleeve which can be mistaken for tape (as it does look similar) but is in fact part of the connector itself as manufactured.
However, it is of course possible this damage may have happened in transit, although we can see no contact was made to report any problem to us until 03/06/2026. At this date, you contacted us to request a refund for the cost of a RAM upgrade you’d undertaken, as well as the third-party work carried out on the machine.
While your warranty doesn’t cover 3rd party intervention, we’ll be more than happy to look at what can be done here - your PC includes a two-year warranty, which covers you for hardware faults at no extra cost to you, and we would have been able to help you with this had we been informed of the problems.
We urge you to give us a call on +44 161 425 8841, as I’d like to see what can still be done here – a refund for any faulty parts you can return to us should be possible to arrange, but we need to know which parts are available. We’ll also be happy to cover any shipping costs involved in this.
Best Regards
Thami @ Vibox
Disappointing at First, but VIBOX Made It Right
I originally left a 1-star review after receiving a PC that unfortunately didn't work straight out of the box. As it was a birthday present for my 11-year-old son, it was incredibly disappointing and upsetting at the time, especially seeing how excited he had been.
Since then, however, I have to say that VIBOX's customer service team has been excellent. They took my concerns seriously, kept in touch throughout the process, and genuinely worked hard to put things right. Thanks to their efforts, I now have a fully working PC and one very happy young gamer.
While the initial issues should not have occurred and did put a damper on what should have been a special occasion, I believe it's important to recognise good customer service when it's deserved. The staff were courteous, understanding, and committed to resolving the problem, and I really appreciate the effort they made.
For that reason, I'm updating my review from 1 star to 3 stars. The experience got off to a difficult start, but the way the team handled the situation and supported me afterwards has restored a lot of my confidence. Thank you to everyone involved for helping to achieve a positive outcome.
May 25, 2026
Unprompted review
Reply from Vibox Gaming
We’re very sorry to hear this, and especially sorry that it happened on your son’s birthday. We completely understand how upsetting and frustrating it must have been to have error messages appearing straight out of the box when the expectation was an exciting first setup experience.
This certainly isn’t what we expect from our systems. Every PC is stress-tested and quality-checked by our workshop team before dispatch, but on rare occasions issues can still occur during transit or setup, and we will do everything possible to get this resolved quickly for you.
Please contact our customer service team with your order number at support@vibox.co.uk or on +44 (0) 161 425 8841 so we can investigate the specific errors you’re seeing and work towards a solution as soon as possible. Whether it’s a software issue, connection problem, or hardware fault, we’re eager to help get things working properly for your son.
Again, we’re genuinely sorry this overshadowed his birthday and appreciate you bringing it to our attention.
Dylan @ Vibox
Great customer service
My PSU died after only a year, I messaged through to customer support and straight from the off they were brilliant.
I sent my PSU back and within a few days I had a new email be that I was able to install.
May 21, 2026
Unprompted review
Reply from Vibox Gaming
Thanks for taking the time to leave a review. We're really sorry to hear your PSU failed after only a year, as that's certainly not the experience we expect from our systems. That said, it's great to hear that our customer service department was able to help quickly and get a replacement sorted without any hassle.
We know how frustrating hardware issues can be, so I'm pleased the turnaround on the replacement PSU was fast and that you were able to get everything installed again smoothly. I'll be sure to pass your comments on to the support and workshop teams.
Thanks again for your patience and for giving us the opportunity to put things right.
Zac @ Vibox
Good products, poor customer service
I’ve had my gaming PC for a year now which worked great for what I needed but have faced two hardware problems in the past. Recently I sent it back because of a hard drive problem and didn’t hear anything for a month until it was sent back to me with the same problem. I received nothing about what was fixed/the problem they found. The products are good but the customer service is not.
May 13, 2026
Unprompted review
Reply from Vibox Gaming
We're sorry to hear about the issues you've experienced after previously enjoying your PC for the past year. While hardware faults can occasionally happen, this certainly isn't the level of after-sales service we aim to provide, especially regarding the lack of communication during the repair process and receiving the system back with the same hard drive issue unresolved.
As these are fragile, high-value systems, our workshop team does carry out detailed testing and repair procedures when items are returned, but we completely understand how frustrating it must have been to wait a month without updates or clear information on what work had been completed.
We'd really appreciate the opportunity to investigate this properly and get things resolved for you. Please contact our customer service team with your order details and order number at support@vibox.co.uk or +44 (0) 161 425 8841, and we'll do everything possible to help.
Thami @ Vibox
(UPDATED 1 STAR TO 5) awful experience DO NOT BUY!!!
UPDATE 2:
They have now sent me my ram and informed me on why my AIO was changed (they had to upgrade me because of stock reasons). The pc is now in full working condition thanks to the help of the support team.
UPDATED:
Just one day after leaving my review i recieved a phone call and they were extremely willing to help and fully admitting to the unexpected errors in their process. It is currently in progress of getting sorted and im thankful for their patience. I'd like to think of this as just an unlucky experience (annoying of course) but just unlucky from both sides. I shall post another update when it gets fully sorted.
ORIGINAL:
I bought a custom pc from them and it arrived yesterday with only 1 stick of 16GB DDR5 RAM (cheap and broken) when i specifically bought 2 sticks. even the single stick that they sent me is faulty and all my peripherals stop working along with the "DRAM" light on my motherboard turning on. sometimes the whole computer just shuts down completely. they were even deceptive about the graphics card i would be receiving. The "Gamemax iceburg ARGB AIO" isnt even the one i ordered. they sent me a vibox AIO and kept the LED wire unplugged so i wouldnt see the logo. anyways, i had a horrible experience and will either be asking for a refund or asking for more ram (if they even work)
April 11, 2026
Unprompted review
Reply from Vibox Gaming
We're glad we could help!
For anyone who requires assistance, we always recommend getting in touch with the team on +44 (0) 161 425 8841 or support@vibox.co.uk in the first instance for the fastest possible resolution - occasionally things may go wrong, but we can guarantee that if we know about it, we'll get it sorted!
Thanks again Jack, and please don't hesitate to get in touch should we be able to help with anything in future.
Thami @ Vibox
bought a pc from this company
Can't praise them enough. I have bought my computer of them. The computer had some issues but they have sort them out strait away only issue was currier company. I would recommend them 100% for sales and after service
July 27, 2025
Unprompted review
Reply from Vibox Gaming
I’m really sorry to hear about your experience and the issues you’ve faced with your PC since day one. That’s certainly not the level of performance or reliability we expect from our systems, especially given the investment you’ve made.
I completely understand how disruptive this must have been, particularly with you running your own business and not having the flexibility to send the PC back easily. While our systems go through thorough testing in our workshop before dispatch, issues like this are not what we expect, and we take them very seriously.
We do offer lifetime technical support as part of our warranty, and in many cases, problems can be diagnosed and resolved remotely without the need to return the system. If a return is required, we appreciate it can feel inconvenient—especially with high-value, fragile equipment—but our customer service and workshop teams are here to make that process as smooth and secure as possible. Please note any EU orders have an EU site for any required warranty servicing and this is covered by the warranty.
I’d really like the opportunity to look into this for you and get things put right. Please reach out to us with your order details, including your order number, at +44 (0) 161 425 8841 or support@vibox.co.uk
, and we’ll do everything we can to resolve this as quickly as possible.
Karl @ Vibox
Fantastic PC and even better Customer Service!
Having absolutely no clue about gaming, I wanted to find a gaming PC for my son that included everything he needed to get started, without needing to purchase items individually. I was recommended Vibox by a colleague, who considers themselves a gamer and they recommended a setup suitable for my son’s needs and interests.
Initially, once unboxed, I came across an issue trying to start up Windows. Dylan from Vibox sorted this straight away with a ten minute phone call, whereby the Boot menu listed something in the wrong order and this was the reason Windows would not start up. This was all like a new language to me, but Dylan explained everything clearly and slowly so I didn’t feel overwhelmed or out of my depth.
Problem resolved, I then had to call Vibox again to reset Windows as I had a password issue with my personal email. Thami sorted everything again in another ten minutes and I couldn’t believe how straightforward it was.
Overall, the package I purchased looks amazing. It came with the PC, screen, keyboard, mouse, headphones and gaming mat. Everything was packaged securely and there was a handy interest free payment plan via Amazon that I took advantage of.
When calling Vibox, my call was answered quickly and with patience and clarity. I’m sure the team must get lots of calls from people with no clue about PCs or gaming, but you wouldn’t think it by the way they handle their customer service with dignity and professionalism.
Would 100% recommend in terms of both actual product and customer service and support.
March 31, 2026
Unprompted review
Reply from Vibox Gaming
Hi Miss MacDiarmid,
Thank you so much for your kind review! Dylan and Thami will be thrilled at this positive feedback, as I know they take pride in the level of service they provide (and so they should!).
Please don't hesitate to get in touch should the team be able to help with anything further in future!
Kind Regards
Zac @ Vibox
Great service, Great PC
Competitive price, fast delivery and excellent service.
Very pleased with the service and product received from Vibox Gaming - (VIbox IX-616 Gaming PC)
March 6, 2026
Unprompted review
Reply from Vibox Gaming
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that you were happy with the competitive price, fast delivery, and the overall service you received. It’s great to know the Vibox IX-616 Gaming PC has met your expectations. Our workshop team works hard to ensure every system is carefully built and thoroughly tested before it leaves us, and our customer service department always aims to make the whole experience as smooth as possible.
Feedback like yours means a lot to the entire team and helps reinforce the work we put into both our products and service. I hope your new PC provides many hours of great gaming.
Karl @ Vibox
Genuinely great brand and top customer service
I've had a Vibox gaming PC for 4 months now and I've been aching to review it, but wanted to give it a proper run first.
This is a high-quality build, fast performance, and everything I needed and hoped for. It’s also affordable compared to other comparable gaming PCs on the market, and games run smoothly at high settings with no stuttering or lag, even during longer sessions. Looks great too.
Temperature control is excellent. The system stays cool under load and the fans stay impressively quiet and produce a gentle, pleasant background noise - like white noise - so much so that my family is happy to relax in the same room while it’s running.
I did initially have a minor issue with the Wi-Fi connection taking a bit of time to stabilise, but Vibox team resolved this quickly when I described the issue - fairly large house and I'm far away from the box so it struggled a bit (though it still connected eventually). They quickly recommended a stronger Wi-Fi dongle, also affordable <£20 which solved the problem straight away and now it connects instantly!
I very strongly recommend Vibox. Genuinely great brand and genuinely great customer service. I have no regrets.
January 13, 2026
Unprompted review
Reply from Vibox Gaming
Thank you very much for taking the time to leave such a detailed and thoughtful review. It’s great to hear you gave the PC a proper run over several months and that it’s delivered the performance, build quality, and value you were hoping for.
I’m really pleased to hear how well it’s handling games at high settings with smooth performance, as well as your comments on temperature control and low noise levels. Knowing it stays cool and quiet enough for everyone to relax in the same room is exactly what we aim for when our workshop builds and tests each system.
Thank you as well for mentioning the initial Wi-Fi issue and how it was resolved. While that’s not something we expect to cause ongoing trouble, I’m glad we could quickly identify the cause and recommend a simple, affordable solution that worked perfectly for your home setup. Feedback like this is invaluable for both our product and customer service teams.
Your strong recommendation and kind words about our brand and support genuinely mean a lot to everyone here. It’s fantastic to hear you have no regrets, and we hope your Vibox continues to serve you well for many years to come.
Karl @ Vibox
Jordan
Jordan. 5 stars well worth it. Made my day and my setup is now in good hands
December 15, 2025
Unprompted review
Reply from Vibox Gaming
Hi,
Thank you for the brilliant 5-star review! I’m really pleased to hear it was well worth it and that it made your day — that’s exactly what we aim for. It’s great to know your setup is now in good hands, and I hope you enjoy many hours of smooth gaming ahead.
If you ever need advice, upgrades, or support in the future, we’re always here to help.
Jordan @ Vibox
Top class service for a customised high-end gaming computer
This is the second computer I bought from Vibox Gaming. Both were high-value items ( e.g. This one is a customised computer with AMD Ryzen 9 9950X 5.7GHz with 16 cores and their customer service is outstanding). It arrived on time, very well packed to protect during transit. Highly recommend*****. Thank you!
November 21, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for your brilliant review, Val!
It means a lot to hear this was your second time choosing us – and that we delivered once again! That AMD Ryzen 9 9950X is an absolute powerhouse, and I'm glad we could get everything built, tested, and delivered safely and on time for you. We take pride in our packaging and quality control, so it's great to know it arrived well-protected.
Thanks again for recommending us – we’ll be here when you’re ready for round three!
All the best,
Zac @ Vibox
I have been with these guys for some…
I have been with these guys for some years now and they are so prompt when you need advice and it’s always spot on for sure. Great job guys!!
November 24, 2025
Unprompted review
Reply from Vibox Gaming
Thanks so much for your kind words, Mr Lucas!
It really means a lot to hear that you’ve stuck with us for years and continue to find our advice helpful and on point. We put a lot of care into making sure our guidance is clear and accurate, so it's fantastic to know you’ve found it consistently prompt and reliable. Great feedback like this genuinely keeps the team motivated to do our best.
Thanks again for taking the time to share your experience!
All the best,
Zac @ Vibox
What a great experience from Vibox
My PC arrived way ahead of time , and arrived as described with no issues ! I am very impressed with build and would purchase from them again. I purchased the Vibox IX-533 gaming bundle Which is a full AMD build , Ryzen 7 9800X3D 5GHZ paired with the Ryzen RX 9070 XT 16GB paired with 32GB DDR5 5600 MHZ ram , with 1TB NVME SSD ,Windows 11 and 27inch monitor with WIFI dongle MAX 300 MBS which i have upgraded to wifi7 myself to the BrosTrend BE6500 WIFI dongle " gives me the full 900 MBS that my supplier provides which is Vodafone" From the box opening which is a event in its self " Extremely well packaged in one huge box as a outer" the other items come in there own box's.
I asked for my windows key in case I had a issue later down the line and within 10 mins Jordan had it sent over with no issues at all. I would highly recommend these guys to be fare I have built my own systems before but decided to go for the all in one experience and I loved it ! Open and play what more could you ask for ? and so you guys are aware we live in Northern Ireland so this pc came by DPD who also where great no damage to the box and as I said they where early by 3 whole days.
So if your looking a out of the box experience these guys are the go to people , one more thing if you price all my components each on there own boy do you make a great saving and with the peace of mind that should anything go wrong they will be there to sort all your problems for you.
To all the guys over in Vibox may I wish you all the best for now and the future and may you also have a fantastic Christmas and a merry New Year.
one very satisfied customer
Daz
November 20, 2025
Unprompted review
Reply from Vibox Gaming
Hi Daz,
Thank you so much for taking the time to share such a detailed and glowing review!
It’s brilliant to hear how happy you are with your Vibox IX-533 bundle – that’s a seriously powerful setup, and it’s great to know everything arrived safely and even earlier than expected! We put a lot of effort into making sure our packaging and courier process are as reliable as possible, especially for customers in places like Northern Ireland where shipping can be a little more complex.
I'm glad Jordan could help when you reached out about your Windows key – we know how important it is to get up and running without a hitch. It’s also lovely to hear your appreciation for the out-of-the-box experience, and how well everything was packed and presented. We take pride in those little details to make your unboxing feel as premium as the system itself.
Thank you for recommending us, and your kind holiday wishes – it really means a lot to the whole team here.
Wishing you a fantastic Christmas and an epic New Year of gaming!
All the best,
Zac @ Vibox
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