I originally left a 1-star review after receiving a PC that unfortunately didn't work straight out of the box. As it was a birthday present for my 11-year-old son, it was incredibly disappointing and upsetting at the time, especially seeing how excited he had been.

Since then, however, I have to say that VIBOX's customer service team has been excellent. They took my concerns seriously, kept in touch throughout the process, and genuinely worked hard to put things right. Thanks to their efforts, I now have a fully working PC and one very happy young gamer.

While the initial issues should not have occurred and did put a damper on what should have been a special occasion, I believe it's important to recognise good customer service when it's deserved. The staff were courteous, understanding, and committed to resolving the problem, and I really appreciate the effort they made.

For that reason, I'm updating my review from 1 star to 3 stars. The experience got off to a difficult start, but the way the team handled the situation and supported me afterwards has restored a lot of my confidence. Thank you to everyone involved for helping to achieve a positive outcome.