Update. In the end the company was able to ship a new package and resolve the issue. They did right by me in the end. Thanks Vivapets. Parcel never made it to me. Many of my packages have been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did a lot of research on a Cat Carrier and I kept coming back to the Catit Cabrio and I wasn't dissapointed. It arrived yesterday from Portugal to New Zealand in 2 weeks. Paulo was amazing. The co... See more
Company replied
My daughter had flea outbreak two days before new sofa expected. This tablet came within 2 days and solved the problem. This is the only treatment that actually works on long haired cats
Company replied
Amazing products, amazing shipping, packaging. I highly recommend their store for anything that you're looking for regarding your favorite pet. I will definitely be shopping there again. Prices are ve... See more
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Company details
Written by the company
Vivapets is a specialized online shop which sells a wide selection of the best European pet supplies products worldwide. Curated with love for your cat, dog, small or exotic pet. Shop with us!
Contact info
4.4
Excellent
393 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Was hesitant after other comments…
After reading other reviews I was a bit hesitant but figured I would try it since I was saving so much compared to my vet. I will be doing it from this point on - quick easy ordering and I was delivered within 9 days, highly recommend for savings :)
February 27, 2026
Unprompted review
Reply from Vivapets
Hi Sophie, thank you so much for giving us a chance! We are thrilled to hear that you had such a positive experience and that we could help you save on your pet's essentials. Providing a quick, easy, and reliable service is always our priority, and it is wonderful to know your order arrived promptly. We look forward to helping you and your pet again soon!
Vivapets🐾
Excellent attention to detail parcel…
Excellent attention to detail parcel arrived safely and on time
March 23, 2026
Unprompted review
Reply from Vivapets
Hi Jonathon, Thank you so much for your kind feedback! We are delighted to hear that your parcel arrived safely and right on time. We put a lot of care into every detail to ensure you and your pet receive the very best service. We look forward to seeing you again soon!
Vivapets🐾
I really appreciate Vivapets
I really appreciate Vivapets! Their pet supply service is top notch! I am able to order pet food from the other side of the world and have it delivered to my door.
March 18, 2026
Unprompted review
Reply from Vivapets
Hi Darrin
Thank you so much for your kind words! We are thrilled to hear that you're happy with our service. Our mission is to make life easier for pet owners across the globe, and it’s wonderful to know we can get your pet's essentials delivered right to your door, no matter the distance. We're always here to help you and your furry friends!
Vivapets🐾
Product could not be sourced anywhere else!
I was unable to source this flee/ tick protector (Scalibor Collar) anywhere else. They provided a seamless ordering and delivery process with great tracking provided.
February 22, 2026
Unprompted review
Reply from Vivapets
Hi Maureen, thank you so much for your kind words! We are delighted to hear that you were able to find the Scalibor Collar with us and that you enjoyed a seamless ordering and delivery process. Our team works hard to ensure great tracking and efficiency for every order, so it's wonderful to know we met your expectations. We look forward to helping you again soon!
Vivapets🐾
Reply from Vivapets
Hi Aleksei, thank you so much for your kind review! We are delighted to hear that you enjoyed our fast and efficient service. It is always a pleasure to help. We look forward to seeing you and your pets again soon!
Vivapets🐾
Reply from Vivapets
Hi Eduardo, thank you so much for your positive feedback! We are thrilled to hear that you enjoyed our competitive prices and fast shipping to Spain. Ensuring our customers and their pets receive high-quality care quickly and at a fair price is what we strive for.
Vivapets🐾
The worst service in the Word...like…
The worst service in the Word...like Pedro style!Fake things, animals ils not portuguese business, go to make bakaliou !Your are danderous for animals Word, you dont like dogs in Portugal, you want just money i am shame for you!
March 2, 2026
Unprompted review
Reply from Vivapets
Hi
We would like to clarify some information regarding your order. Firstly, we do not have any team member named Pedro. We can also confirm that your package has been successfully delivered. As we previously explained via email, the delays were due to the ongoing conflict in your country, which affects international transit. We ensured that all tracking information was available to you throughout the process.
At Vivapets, we care deeply about the well-being of animals and are committed to delivering our products to pet owners even in challenging circumstances.
Vivapets🐾
Very timely delivery to India!
February 27, 2026
Unprompted review
Reply from Vivapets
Hi Chetan, thank you so much for your kind review! We are delighted to know that your order arrived so quickly in India. Our team works hard to ensure your pet's favorites reach you as fast as possible, no matter the distance. Vivapets🐾
Quick delivery of gaskets for my filter
I ordered some gaskets for my filter, and they followed my instructions to put them in an envelope not a box which does not go through a letter plate. So I received them relatively quickly from Portugal to UK. Many thanks
February 27, 2026
Unprompted review
Reply from Vivapets
Hi Leonardo, Thank you so much for your kind words! We are glad to hear that our team followed your specific delivery instructions and that your gaskets arrived safely and quickly in the UK. Taking care of these small details is part of our commitment to providing great service. Vivapets🐾
Thank you it was amazing to be able to…
Thank you it was amazing to be able to buy product not readily available here in Aus. Order came quickly stock in great condition with plenty of use by date. We be using ongoing.
February 28, 2026
Unprompted review
Reply from Vivapets
Hi Sharon, thank you so much for your kind words! We are delighted to hear that you could find the products you needed and that your order arrived quickly and in great condition. Ensuring our stock is fresh and has long expiry dates is a top priority for us, so we're glad you noticed! We look forward to continuing to provide the best care for your pets. Vivapets🐾
Always reliable with great prices and fast delivery
I usually order Frontline tablets for my dog and the liquid spot-on for my cats from them. The products are always available, the prices are excellent, and the delivery is consistently fast. Very reliable service and a smooth shopping experience every time.
February 26, 2026
Unprompted review
Reply from Vivapets
It is wonderful to hear that you and your furry friends are happy with our service! We are glad that we can consistently provide the Frontline treatments your dog and cats need at great prices. Ensuring a smooth and fast shopping experience is a top priority for us. Thank you for your trust and for being such a loyal customer.
Vivapets🐾
Reply from Vivapets
Thank you for sharing your experience!
We are glad to hear that you enjoyed the speed and quality of your order. These are fundamental priorities for us, and it is wonderful to know we hit the mark for you.
Vivapets🐾
Arrived in the UK very promptly from…
Arrived in the UK very promptly from Vivapets. A really great service and you can actually email with a real person in customer service and get a quick response. Excellent service.
February 24, 2026
Unprompted review
Reply from Vivapets
We are delighted to hear that your order arrived promptly in the UK and that you enjoyed our customer service experience.
We prioritize providing a personal touch and quick responses to ensure our customers feel supported. We appreciate your kind words and look forward to serving you again soon.
Vivapets🐾
Very fast delivery
Very fast delivery, which was extremely helpful because the part I needed for the litter bin made it difficult to operate
February 18, 2026
Unprompted review
Reply from Vivapets
We are very happy to hear that your order arrived quickly and that the replacement part for your litter bin was helpful. We understand how important it is to receive these items promptly to maintain your daily routine, and we prioritize fast delivery as a core part of our service.
Vivapets🐾
Good supplies and fast shipping to the…
Good supplies and fast shipping to the UK
February 12, 2026
Unprompted review
Reply from Vivapets
Thank you for your kind review and for choosing us.
We are delighted to hear that you were satisfied with the quality of our supplies and the efficiency of our shipping service to the UK. Providing a reliable and fast delivery experience for our international customers is a top priority for us, and we are glad we could meet your expectations.
We look forward to serving you and your pet again in the future.
Vivapets🐾
Reply from Vivapets
Thank you so much for your 5-star rating and your kind feedback.
We are delighted to hear that you had a perfect experience with our service. At Vivapets, we strive to provide the best possible support for our customers and their pets, so knowing we met your expectations is truly rewarding for our team.
We look forward to serving you again soon!
Vivapets🐾
Fantastic service
Great price and super fast delivery. Shipping cost was ok too, although packaging could have been better to protect product as box arrived quite damaged.
February 2, 2026
Unprompted review
Reply from Vivapets
Dear Allison, thank you so much for your fantastic review! We are thrilled to hear that you were pleased with our pricing and the speed of your delivery. We also truly appreciate your feedback regarding the packaging; please be assured that we will share this with our logistics team to help us improve durability and protection for your future orders. Vivapets🐾
Prompt delivery
Products delivered within a week of ordering,which was good,considering it had to Coe from Portugal.
February 9, 2026
Unprompted review
Reply from Vivapets
Dear Alan Hindley,
Thank you so much for your kind words! We are thrilled to hear that your order arrived promptly and that you were satisfied with our shipping speed from Portugal. We look forward to serving you and your pets again soon.
Vivapets🐾
Exceptional
Exceptional, responsive & responsible. I wasnt expecting such high end customer support & quick turn around time.
February 7, 2026
Unprompted review
Reply from Vivapets
Thank you so much for your kind words and positive feedback!
We are thrilled to hear that you found our customer support exceptional, responsive, and responsible. It was our pleasure to provide a high-end experience and ensure a quick turnaround for your needs.
We continually strive to exceed expectations and your acknowledgment means a lot to us.
Vivapets🐾
Catit Cabrio Cat Carrier
I did a lot of research on a Cat Carrier and I kept coming back to the Catit Cabrio and I wasn't dissapointed.
It arrived yesterday from Portugal to New Zealand in 2 weeks.
Paulo was amazing. The colour I chose-Cherry Red wasn't in stock for which Paulo apologised. I chose the Turquesa a vibrant colour. Making the carrier up wasn't hard. Totally recommend. Thankyou Vivapets.com
January 28, 2026
Unprompted review
Reply from Vivapets
Thank you so much for your wonderful 5-star review! ⭐
We’re delighted to hear that your Catit Cabrio arrived safely all the way to New Zealand and that you’re happy with your choice.
Paulo will be thrilled to know his support made a difference, and we really appreciate your understanding regarding the Cherry Red availability.
Thanks again for your recommendation and for choosing us!
Vivapets🐾
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