UK Olight Reviews 3,865

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality of the products, highlighting their robust construction and excellent performance. The design and innovation of the torches are frequently praised, with many noting their reliability and practical use in various situations. People also appreciate the brightness and long battery life of the torches, making them suitable for both everyday carry and more demanding activities. Consumers consistently report positive experiences with the delivery service, describing it as fast and efficient. The customer service team is also commended for their responsiveness and helpfulness in resolving issues. Furthermore, many reviewers mention the value they find in the company's sales and loyalty schemes, which make the high-quality products more accessible. The sense of community fostered by the company is also a recurring theme, with customers enjoying the engagement and giveaways offered through online groups.

Based on these reviews

Rated 5 out of 5 stars

I loved all the Options and that they was giving away free gifts This Halloween really cool event for new members etc, Professional

Rated 5 out of 5 stars

I've seen the Light! Olight that is. Olight torches are amazing. So impressed with the Olight imini i bought more for family members. Genius designs. I then bought the Olight baton4 premium through t... See more

Rated 5 out of 5 stars

Ordered an i3E EOS, the red Auspicious Clouds. Didn't realise there was also a 10% discount, which was automatically applied. As a first time buyer from Olight.com, there was a free gift of an... See more

Rated 5 out of 5 stars
Verified

Once again, Olight delivered high quality products with generous free gifts. Everything arrived as ordered within a few days of ordering. All their products are beautifully packaged and meet if not ex... See more

Rated 5 out of 5 stars

I am something of a fan of Olight products. Partly due to Olight's innovation. I have bought a couple of Olight Oclips and a couple of Olight Oclip Pros. These are beautiful designed and put together,... See more

Company replied

Rated 5 out of 5 stars
Verified

Great flashlights, ahead of competition, well thought features (UI and modes selection), great build quality and attention to details. My baton mini went through 2 hours washing cycle in my trousers a... See more

Rated 5 out of 5 stars
Verified

I've used Olight torches professionally for many years. Their kit has never let me down, it's robust and works reliably and predictably. My team swear by Olight gear now, over and above issued kit. Yo... See more

Rated 5 out of 5 stars
Verified

Excellent product! Great battery life, heavy duty as can be for a mini, brighter than needed but always good to show off regardless 😀 Lovely metallic finish. Holds on to the strap without fault or co... See more

Rated 5 out of 5 stars
Verified

Great range of portable lighting (& other) products. The prices reflect the quality and features (Look out for big savings in the regular Sales, however) Usually shipped, securely packaged via RM, w... See more

Rated 5 out of 5 stars
Verified

I want to extend a huge thank you to OLight UK for their incredible support of our charity event. Their generous donation of torches and orb lights not only will brighten our event but also help us re... See more

Rated 5 out of 5 stars
Verified

I feel Olight values customers as evidenced by events, social media, and loyalty schemes. They never appear to rest on their laurels as they seem to come up with innovative products time and time agai... See more

Rated 5 out of 5 stars

I've been interested in torches for as long as I can remember. I've had models from pretty much every manufacturer but have subsequently sold them all and solely use Olight torches now. The performanc... See more

Rated 5 out of 5 stars

Bought many lights from Olight now, use them at work, EDC and camping/hiking. Never had an issue and customer service clearly care about their customers going to extra mile to look after their cu... See more

Rated 4 out of 5 stars
Verified

Ordered a Seeker 4 Pro on Jan 28th around lunchtime. The item was shipped about 24 hours later and arrived on the morning of the 30th, so less than 36 hours from ordering to delivery. The Seeker 4 P... See more

Rated 5 out of 5 stars
Verified

Tested thoroughly on two night hikes with my Scout Group (Blenheim Scouts, Bristol). The light was really bright, extremely well weatherproofed and tough enough for Scouts so tough enough for anyon... See more

Rated 5 out of 5 stars
Verified

Great little torch perfect size to carry around in your pocket for when needed as I live in an unlit area as for the charging port it comes with what an awesome concept 😃! Also comes with a very usef... See more

Rated 4 out of 5 stars
Verified

I bought the light to go trail running so I needed a decent torch with atleast 1000 lumen so this product ticked all the boxes for me, The quick charging connection is brilliant and I'm happy with t... See more

Company replied

Rated 5 out of 5 stars
Verified

Great value products with the sale. Quality is exceptional i use them in SAR to supplement our issued kit. Good run time and ease of use. Functionality for the perun 3 with red light clinches it over... See more

Rated 5 out of 5 stars
Verified

I took my time picking another torch for camping and when I come across the Prowess, it looked perfect for the job. It only took only a few days to arrive and i must say I'm not disappointed, it's a... See more

Rated 5 out of 5 stars
Verified

Fantastic products, in fact I would say best you can buy. Updated my EDC torch and brought several others, even though my existing Oligh torch is still going strong after more than 5 years. Also like... See more

Rated 5 out of 5 stars
Verified

Fantastic service, little issue very quickly resolved & best lights we’ve ever & had many compliments walking the dogs & gps trackers space is an added bonus. Feel really safe walking the dogs in the... See more

Rated 4 out of 5 stars
Verified

Pretty much everything, except the carriage which was limited to two carriers, who shall remain nameless... I, my choice, I hasten to add, chose one which for some reason couldn't deliver to th... See more

Rated 5 out of 5 stars
Verified

I been looking for a small torch (flashlight) for every day carry. Seeing an advert for Olight UK displaying different types of small torches and looking through the various information on each torch... See more

Rated 5 out of 5 stars

I was at first disappointed! I bought my Marauder mini in the Boxing Day sale. After payment I received an email saying the colour was not available. I wrote back saying an alternative colour was acce... See more

Rated 5 out of 5 stars
Verified

Really enjoyed the whole experience of the sale on the site. The sense of community and customer loyalty these events inspire is very impressive. Love the products. I made an unboxing video for my yo... See more

Rated 3 out of 5 stars

I placed an order 4 days ago and have not received ANY updates. Still in "processing" I am trying to find legit phone number or by any means of trying to contacting them. No responses at all.... See more

Company replied

Rated 5 out of 5 stars

Brilliant products, I use two different torchces and both are fantastic. My old Perun3 developed a fault in year 5 of the guarantee period, but Olight offered a replacement at zero cost. Amazing no... See more

Rated 5 out of 5 stars

I’ve been a customer of Olight for a few years now and I keep going back for more. Their torches are brilliant quality - the fit and finish is excellent, they are robust, waterproof, bright and great... See more

Rated 5 out of 5 stars
Verified

Buying during a sale for me makes these torches affordable, they still are not cheap but very good quality, being well made and are very robust. I use them on a daily basis, the Perun on my hard hat... See more

Rated 5 out of 5 stars

Ordered goods at the o light store, then made a member account. I saw that you got additional money off if you were a member and asked if there was anyway I could use the voucher for a member on the g... See more

Rated 4 out of 5 stars
Verified

Torches are good but there are other makes that I buy that are just as good. The maximum power on offer is usually only available for a minute or so and consequently only useful for bragging rights. T... See more

Rated 5 out of 5 stars

I have bought a few items from Olight, my opinion of them is very high, after using a few different brands I can say that Olight sets the benchmark when it comes to practical use, high quality and rel... See more

Rated 5 out of 5 stars
Verified

Great service, really quick delivery and I have been impressed by the iR2 torch’s. I purchased the Baton 3 pro and love it. The only thing I wished it had was button on the bottom, but that’s my pr... See more

Rated 5 out of 5 stars
Verified

Great devices with great service! I took advantage of the sales they had on and also a signing up bonus of a free item and I have to say I'm really impressed with the services and all of the product... See more

Rated 5 out of 5 stars

I’ve been buying Olight products for years. My first being the s80 baton. The quality of this torch is amazing and is still working 11 years on. Since then I have bought probably 10 more torches... See more

Rated 5 out of 5 stars

This is a review for many orders. Amazing brand and an amazing company. From picking which items you want to delivery and everything in between is a breeze. The CS is by far the best team I have ever... See more

Rated 5 out of 5 stars
Verified

Excellent experience from the get go - have been eyeing up a new torch for a while and there were a couple I really liked. Finally plumped for the Marauder Mini. Cannot be more impressed with it!... See more

Rated 5 out of 5 stars

Despite trying to manage my addiction to Olight, once again I have failed. I now have 4 (two head torches and two hand torches, oh and a Gober). The most recent being the mini Marauder and what a beau... See more

Rated 3 out of 5 stars

This company produces very well made torches, probably some of the best in the world. However, for some reason, the company seems to be sticking to their ludicrous magnetic charging cable. When every... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought my son a Olight torch which was recommended to me by a police community support officer. My son is in his last year as a Student Paramedic so I bought him a pocket Olight torch, then when his... See more

Rated 5 out of 5 stars

Genuinely best customer service and warranty I have come across, total quibble free warranty and best support when needed, love the products, great website and facebook community.

Rated 5 out of 5 stars
Verified

I love Olight torches, they are beautifully made and a joy to hold. The light they produce is incredibly powerful and very bright. I bought a Warrior Mini 2 and it came with a free gift, a penlight to... See more

Rated 5 out of 5 stars
Verified

Excellent service from this Company. I purchased this torch on the recommendation from my husband and as an added bonus it was on offer at Christmas. Extremely fast dispatch and delivery. This is a gr... See more

Rated 5 out of 5 stars
Verified

I have wanted the Perun 2 head torch for some time now so when I saw a sale deal pop up on Instagram I went ahead and registered with Olight. Following the registration process I was sent a £10 vou... See more

Rated 5 out of 5 stars
Verified

Once again another top product that arrived quickly and exactly as described and professionally packaged as always. Great little prybar multitool that came in handy an hour after it arrived so is defi... See more

Rated 5 out of 5 stars
Verified

I’d been looking for a high quality torch for a couple of years, couldn’t make my mind up, then O-Light warrior 3s came to my attention. This is incredibly well made with impressive spec… Delivery dir... See more

Rated 4 out of 5 stars
Verified

My O’Pen 2 arrived in perfect condition and on time . I only dropped a star because I didn’t receive tracking info but that probably was the courier to blame . The pen itself is of a quality I haven... See more

Rated 5 out of 5 stars

I have 3 Olight products now, so I am a bit of a fan. I did have a problem with my Olight head torch recently when I started using again and I have to say the customer service from Olight UK was also... See more

Rated 5 out of 5 stars

This is one of the best companies I’ve ever encountered. I have. Nothing but really good things to say! Kelly is awesome whoever runs their eBay is amazing. Incredible customer service. Incr... See more

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4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Good Customer Service

I have 3 Olight products now, so I am a bit of a fan. I did have a problem with my Olight head torch recently when I started using again and I have to say the customer service from Olight UK was also exceptional.

October 24, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery takes ages

I have ordered many items from olight in the past, the Javelot Turbo, Warrior X Pro, Pelun 2 (twice) and this time I have ordered a replacement battery for my Warrior X Pro. However I was disappointed at the postage being as expensive as it was for a battery (just under £5) and that was on Saturday. It is now the following FRIDAY, and still no sign of my item being delivered. C'mon Olight, you can do better than that! Very poor.

October 17, 2025
Unprompted review
UK Olight logo

Reply from UK Olight

Dear customer,

Thank you so much for your review.

Sincerely apologize for any inconvenience caused to you. We promise we will take your sincere advice and improve ourselves to bring our customers better shopping experience.

To better help you resolve the problem,could you please send an email at cs.uk@olight.com so that we can offer a satisfactary solution for you?

Apologize again for your dissatisfaction, looking forward to your soon reply.

Customer service
Olight UK

Rated 1 out of 5 stars

Rude and unhelpful customer service…

Rude and unhelpful customer service based in China, with representatives who barely speak English. Their Facebook group is heavily moderated to control the narrative, leaving customers with no way to express genuine concerns or bring issues to management’s attention.

Accusations of theft during the return process are both ridiculous and highly unprofessional. The logistics company they use, 4PX, is equally unreliable, matching the poor service of their customer support.

Save yourself the trouble — do not waste your time expecting improvement or accountability. Please don’t bother replying with the usual scripted apology; those responses are disingenuous and part of the facade. You’ve had countless opportunities to improve and have simply ignored them. It’s clear you do not value loyal customers.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

I can't possibly give you more than 1…

I can't possibly give you more than 1 star based purely on how annoying you are to buy from. I bought six spheres on special offer and some other things. A DAY later I was going to order another 4 spheres and they all changed price again. Unbelievably frustrating. If you have an offer price for god's sake,leave it for a few days

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE JOKE!

THIS COMPANY DOESN’T CARE ABOUT IMPROVING ANYTHING, PURELY SELLING GOODS TO RINSE THEIR CUSTOMERS AND MAKE PROFIT. YOUR ORDER WILL BE PACKED WITHOUT ANY CARE AND YOU WILL BE CHASING CUSTOMER SERVICES FOR ANY REFUND. WELL DO NE YOU SHOULD BE PROUD OF YOURSELVES!

OH, DON’T EVEN BOTHER REPLYING AND SAYING HOW SORRY YOU ARE AS YOU CLEARLY DO NOT IMPROVE SHIPPING HEAVY FLASHLIGHT IN POLY MAILING BAGS THAT ARE DESIGN FOR SHIPPING LIGHT ITEM LIKE CLOTHES.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Expensive trash

I bought the flashing dog/rucksack light.
1 week and it fell apart. Hardly a steal at 25 pounds. A complete rip-off.
I tried to leave a negative review on their website, shock horror, it didn't appear.
I like your reply.

Ai filters the reviews on your website?
They're not a true reflection of opinion then, are they?
Further to the response on here.
I emailed 5 days ago.
No response from th3m, so their customer service on. a level with their products

Avoid
Trash

October 2, 2025
Unprompted review
UK Olight logo

Reply from UK Olight

Dear customer,

Thank you for your feedback, and I'm sorry to hear about your experience with the flashing dog/rucksack light. We strive to provide quality products, and it’s disappointing to learn that yours did not meet your expectations.

Regarding your attempt to leave a review on our website, I would like to clarify that our comment moderation is managed by an AI system, please note that our AI only filters inappropriate language, such as uncivilized language. Our website allows critical voices to appear, and if you look at the comments more, you will notice. Additionally, if there are any issues, simply contact the CS Team and we will resolve them. We appreciate your understanding in this matter.

If you are experiencing issues with the product, please don’t hesitate to reach out to our Customer Service Team at cs.uk@olight.com. They are here to assist you and will work to resolve your concerns promptly. Actually, we've replied to your email immediately the next day, please check your mailbox carefully.

Thank you for your understanding, and we hope to have the opportunity to make this right for you.

Customer service
Olight UK

Rated 5 out of 5 stars

I've seen the Light!

I've seen the Light!
Olight that is. Olight torches are amazing. So impressed with the Olight imini i bought more for family members. Genius designs. I then bought the Olight baton4 premium through there members offers, and so glad i did. Even the packaging is premium quality. Whether its for lighting up a workspace or fending off attackers with the strobe, i doubt you'll be disappointed.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

You won’t be disappointed

This is a review for many orders. Amazing brand and an amazing company. From picking which items you want to delivery and everything in between is a breeze. The CS is by far the best team I have ever dealt with, this really is a top quality company. The best part is, the products they make are beyond expectations. There will be many more shopping experiences to come that’s for sure!

July 4, 2025
Unprompted review
Rated 3 out of 5 stars

Silly Magnetic Charging cables

This company produces very well made torches, probably some of the best in the world. However, for some reason, the company seems to be sticking to their ludicrous magnetic charging cable. When every other modern company has adopted the USB-C cable for recharging devices, they have stuck with their magnetic charger. Hopefully the EU will make them start using the USB-C charging cable like they made Apple. When I was camping, I unfortunately damaged my magnetic charging cable. The torch became useless after the charge ran out. I found a local paper shop and asked them “I don’t suppose you sell Olight magnetic charging cables do you?” and his reply was “I don’t know what they are, but we do have some USB-C charging cables!”. Of course, I already had a USB-C cable in the car because they are now part of modern technology. I’m sure Olight will say “You can charge the seeker 4 pro through a USB-C charging port on the holster!”. Please, modernise and accept that USB-C is the future!.

July 1, 2025
Unprompted review
UK Olight logo

Reply from UK Olight

Dear customer,

Thank you for your honest feedback.

We truly appreciate your recognition of the quality of our torches—it's something we take great pride in. Regarding the magnetic charging system, we understand your concern. Our magnetic chargers were developed to provide fast, reliable, and waterproof charging in demanding environments. However, we also recognise the increasing popularity and convenience of USB-C.

That’s why, as you rightly mentioned, we’ve already started integrating USB-C charging options into some of our newer products, like the Seeker 4 Pro via its holster. We're also actively exploring more USB-C compatible models based on customer demand and evolving standards.

Your experience while camping highlights a valid point about universal accessibility, and it's feedback like yours that helps us grow and improve. We'll definitely pass your comments along to our product development team.

Thanks again for sharing your thoughts and for being a valued member of the Olight community.

Warm regards,
Olight UK Team

Rated 5 out of 5 stars

The best you can buy

I’ve been buying Olight products for years. My first being the s80 baton.
The quality of this torch is amazing and is still working 11 years on.
Since then I have bought probably 10 more torches from this amazing company.
If you’re ever considering one of these products..just buy it you won’t be disappointed.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Olight sets the benchmark.

I have bought a few items from Olight, my opinion of them is very high, after using a few different brands I can say that Olight sets the benchmark when it comes to practical use, high quality and reliability. Innovative ideas that really do make a difference to the way we light our way in life. Customer service is very good and responsive, and the website is easy to use, clearly laid out, an all round great experience.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great products & great service

I am something of a fan of Olight products. Partly due to Olight's innovation. I have bought a couple of Olight Oclips and a couple of Olight Oclip Pros. These are beautiful designed and put together, work faultlessly and their compact size and high performance works well for me in a work scenario. I am also very impressed with Olight's customer service, it is absolutely faultless and everything one could wish for, so 5, well deserved, stars.

June 17, 2025
Unprompted review
UK Olight logo

Reply from UK Olight

Dear customer,

Thank you so much for your fantastic review! 🌟

We're thrilled to hear that you're enjoying your Oclips and Oclip Pros — and that their design and performance are making a real difference in your work setup. It's also wonderful to know our customer service has left such a positive impression.

Your support means the world to us. We'll keep working hard to bring you even more innovation and great experiences!

Customer service
Olight UK

Rated 5 out of 5 stars

My first olight pro came with a flat…

My first olight pro came with a flat battery and would not charge, this was swiftly replaced with a new one and I can honestly say that this little torch is my daily goto, it goes everywhere with me it's so handy for the work I do

May 1, 2025
Unprompted review
UK Olight logo

Reply from UK Olight

Hi there,

Thank you so much for your review and for giving us the opportunity to make things right!

We're really sorry your first unit had a battery issue, but we're glad we could resolve it quickly. It’s amazing to hear that your new Olight Pro has become your daily go-to — that’s exactly what we hope for with every product we make!

If you ever need anything else, we’re always here to help.

Customer service
Olight UK

Rated 5 out of 5 stars

Olight products are the best!

Olight are a wonderful company and my latest thing i nought from olight was 3 refill cartridges for my amazing o'pen mini 2 as I bought pen in amazon uk. This pen is so small it'll fit into any small pocket. Feels great when writing.
These 3 refill cartridges from olight will be used but it's great to know you can buy them again and again. Web site could do with a zoom to make letters and words bigger as I found it hard to see but I managed. Olighy service was quick and easy to know.
I have bought flashlights from olight.in past and i think Olight seeker 4 pro baton 4 prenium and marauder mini are top notch flashlights. Seeker 4 pro is fantastic light for out doors use.
Thanks olight

June 16, 2025
Unprompted review

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