I loved all the Options and that they was giving away free gifts This Halloween really cool event for new members etc, Professional
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Based on reviews, created with AI
Based on these reviews
Replied to 76% of negative reviews
Typically replies within 1 week
Good Customer Service
I have 3 Olight products now, so I am a bit of a fan. I did have a problem with my Olight head torch recently when I started using again and I have to say the customer service from Olight UK was also exceptional.
I loved all the Options
I loved all the Options and that they was giving away free gifts This Halloween really cool event for new members etc, Professional
Delivery takes ages
I have ordered many items from olight in the past, the Javelot Turbo, Warrior X Pro, Pelun 2 (twice) and this time I have ordered a replacement battery for my Warrior X Pro. However I was disappointed at the postage being as expensive as it was for a battery (just under £5) and that was on Saturday. It is now the following FRIDAY, and still no sign of my item being delivered. C'mon Olight, you can do better than that! Very poor.
Reply from UK Olight
Rude and unhelpful customer service…
Rude and unhelpful customer service based in China, with representatives who barely speak English. Their Facebook group is heavily moderated to control the narrative, leaving customers with no way to express genuine concerns or bring issues to management’s attention.
Accusations of theft during the return process are both ridiculous and highly unprofessional. The logistics company they use, 4PX, is equally unreliable, matching the poor service of their customer support.
Save yourself the trouble — do not waste your time expecting improvement or accountability. Please don’t bother replying with the usual scripted apology; those responses are disingenuous and part of the facade. You’ve had countless opportunities to improve and have simply ignored them. It’s clear you do not value loyal customers.
I can't possibly give you more than 1…
I can't possibly give you more than 1 star based purely on how annoying you are to buy from. I bought six spheres on special offer and some other things. A DAY later I was going to order another 4 spheres and they all changed price again. Unbelievably frustrating. If you have an offer price for god's sake,leave it for a few days
ABSOLUTE JOKE!
THIS COMPANY DOESN’T CARE ABOUT IMPROVING ANYTHING, PURELY SELLING GOODS TO RINSE THEIR CUSTOMERS AND MAKE PROFIT. YOUR ORDER WILL BE PACKED WITHOUT ANY CARE AND YOU WILL BE CHASING CUSTOMER SERVICES FOR ANY REFUND. WELL DO NE YOU SHOULD BE PROUD OF YOURSELVES!
OH, DON’T EVEN BOTHER REPLYING AND SAYING HOW SORRY YOU ARE AS YOU CLEARLY DO NOT IMPROVE SHIPPING HEAVY FLASHLIGHT IN POLY MAILING BAGS THAT ARE DESIGN FOR SHIPPING LIGHT ITEM LIKE CLOTHES.
Expensive trash
I bought the flashing dog/rucksack light.
1 week and it fell apart. Hardly a steal at 25 pounds. A complete rip-off.
I tried to leave a negative review on their website, shock horror, it didn't appear.
I like your reply.
Ai filters the reviews on your website?
They're not a true reflection of opinion then, are they?
Further to the response on here.
I emailed 5 days ago.
No response from th3m, so their customer service on. a level with their products
Avoid
Trash
Reply from UK Olight
This is one of the best companies I’ve…
This is one of the best companies I’ve ever encountered.
I have. Nothing but really good things to say! Kelly is awesome whoever runs their eBay is amazing.
Incredible customer service. Incredible company!
Thank you Olight.
Genuinely best customer service and…
Genuinely best customer service and warranty I have come across, total quibble free warranty and best support when needed, love the products, great website and facebook community.
I've seen the Light!
I've seen the Light!
Olight that is. Olight torches are amazing. So impressed with the Olight imini i bought more for family members. Genius designs. I then bought the Olight baton4 premium through there members offers, and so glad i did. Even the packaging is premium quality. Whether its for lighting up a workspace or fending off attackers with the strobe, i doubt you'll be disappointed.
Great customer service. Sturdy build-uncompromising quality and exceptional performance in the field.
Great customer service. Sturdy build-uncompromising quality and exceptional performance in the field. Highly recommend and continue to do so. Multiple repeat purchases.
I love Olight
Excellent, service is fantastic from Olight, great products, fast delivery, secure packaging.
You won’t be disappointed
This is a review for many orders. Amazing brand and an amazing company. From picking which items you want to delivery and everything in between is a breeze. The CS is by far the best team I have ever dealt with, this really is a top quality company. The best part is, the products they make are beyond expectations. There will be many more shopping experiences to come that’s for sure!
Silly Magnetic Charging cables
This company produces very well made torches, probably some of the best in the world. However, for some reason, the company seems to be sticking to their ludicrous magnetic charging cable. When every other modern company has adopted the USB-C cable for recharging devices, they have stuck with their magnetic charger. Hopefully the EU will make them start using the USB-C charging cable like they made Apple. When I was camping, I unfortunately damaged my magnetic charging cable. The torch became useless after the charge ran out. I found a local paper shop and asked them “I don’t suppose you sell Olight magnetic charging cables do you?” and his reply was “I don’t know what they are, but we do have some USB-C charging cables!”. Of course, I already had a USB-C cable in the car because they are now part of modern technology. I’m sure Olight will say “You can charge the seeker 4 pro through a USB-C charging port on the holster!”. Please, modernise and accept that USB-C is the future!.
Reply from UK Olight
Always top service from olight no…
Always top service from olight no matter if I buy from there main site or their eBay site fast delivery and top quality products always a happy customer thanks
The best you can buy
I’ve been buying Olight products for years. My first being the s80 baton.
The quality of this torch is amazing and is still working 11 years on.
Since then I have bought probably 10 more torches from this amazing company.
If you’re ever considering one of these products..just buy it you won’t be disappointed.
Olight sets the benchmark.
I have bought a few items from Olight, my opinion of them is very high, after using a few different brands I can say that Olight sets the benchmark when it comes to practical use, high quality and reliability. Innovative ideas that really do make a difference to the way we light our way in life. Customer service is very good and responsive, and the website is easy to use, clearly laid out, an all round great experience.
Great products & great service
I am something of a fan of Olight products. Partly due to Olight's innovation. I have bought a couple of Olight Oclips and a couple of Olight Oclip Pros. These are beautiful designed and put together, work faultlessly and their compact size and high performance works well for me in a work scenario. I am also very impressed with Olight's customer service, it is absolutely faultless and everything one could wish for, so 5, well deserved, stars.
Reply from UK Olight
My first olight pro came with a flat…
My first olight pro came with a flat battery and would not charge, this was swiftly replaced with a new one and I can honestly say that this little torch is my daily goto, it goes everywhere with me it's so handy for the work I do
Reply from UK Olight
Olight products are the best!
Olight are a wonderful company and my latest thing i nought from olight was 3 refill cartridges for my amazing o'pen mini 2 as I bought pen in amazon uk. This pen is so small it'll fit into any small pocket. Feels great when writing.
These 3 refill cartridges from olight will be used but it's great to know you can buy them again and again. Web site could do with a zoom to make letters and words bigger as I found it hard to see but I managed. Olighy service was quick and easy to know.
I have bought flashlights from olight.in past and i think Olight seeker 4 pro baton 4 prenium and marauder mini are top notch flashlights. Seeker 4 pro is fantastic light for out doors use.
Thanks olight
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