CRAFTD London Reviews 

8,517
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,626 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning designs, solid materials, and impressive range of everyday wear products. Consumers often mention the fast delivery times and note that purchases arrive securely across various locations. Many buyers also emphasize that the support staff is extremely responsive and helpful when assistance is needed. Some reviewers were not happy with delivery complications, stating that expensive orders occasionally failed to arrive or went missing. A few individuals experienced frustrating delays when trying to contact support or process returns for items. Others pointed out occasional product quality flaws, such as items breaking or coming unclipped during regular daily wear.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items that remain... See more

Quality

Users describe positive interactions with quality, noting that items are stunning, beautiful, and feature... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpful support agents... See more

Order

Reviewers mention ambiguous feedback about order experiences, as while some consumers reported smooth... See more

Delivery service

Consumers find delivery service to be positive, noting that shipping was as expected and that orders arrived... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bracelets looked amazing but were too "dainty" for me; I'm a pretty big guy so they didn't look right on me. The necklace is absolutely stunning and I love it! Perfect size and just the look I wa... See more

Company replied

Rated 4 out of 5 stars

I accidently ordered 2 of the same product because a confirmation email didn't come through straight away but I was able to cancel one of them within half an hour if the order.

Company replied

Rated 4 out of 5 stars

I ordered various materials for an art project and was impressed with the range available. The website could use a bit of improvement for easier navigation.

Company replied

Rated 4 out of 5 stars

Good products, service and effective guarantee but a bit slow to respond

Company replied


Company details

  1. Fashion Accessories Store
  2. also in
  3. Jeweler
  4. Jewelry Designer
  5. Jewelry Store
  6. Men's Clothing Store
  7. Online Marketplace

Written by the company

CRAFTD London is a premium affordable jewellery brand. We are an online retailer based in the UK, with warehouses across the globe and over 900,000+ happy customers and supporters from over 100+ countries worldwide. OUR VISION: CRAFTD aims to fill the gap between quality jewellery and unnecessary markups across the industry. We put design at our core and focus on cutting through the noisy, low quality space that fast-fashion has brought. Every piece is CRAFTD To Last; quality is the soul of the brand. Wearing our pieces is saying, without speaking that you symbolise self-belief. You know who you are. FINAL NOTE: Personally, we’d like to thank everyone who has supported the brand and been a part of our journey. Our customers are central to our operation, and it is with you in mind that we aim to be the best at what we do. If there is ever anything you would like to discuss, please don't hesitate to email us on hello@craftdlondon.com and we will gladly get back to you. Remember you are CRAFTD! 👊


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(8,517)

2,275 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great quality for price, good customer service

Quality of my bracelet is great. I also received it faster than I was anticipating. Can’t wait to find another piece! Customer service was also great about letting me know where my package was in the shipping process.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great jewellery

Great jewellery. I have the compass pendant for 5 years, no green necks or eroding. Definitely the best company to buy jewellery from. I also have a few other pieces (north star & bracelets) I own & they also hold up very well.

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

I never realized how much of a markup…

I never realized how much of a markup gold jewelry had until I purchased my first piece from CRAFTD. The day my chain arrived I put it on and haven’t taken it off since. The weight is perfect, the color just pops inside and out of the house, and looks like a million bucks! I got the 24” Wheat 5mm in gold and what a great chain it is. I wear it with another chain I’ve had for a long time that’s real gold and you cannot tell the difference! My other chain cost about $600.00 and the CRAFTD was under $65.00 and they look the same! Really? Talk about learning something everyday, well here is an example of you can teach an old dog new tricks.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality …

I bought a beautiful necklace and cross for both my husband and son, and they love it. It shines like the first day i purchased it, and they never take it off.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely happy

Delivery was quick, quality of items is brilliant and pieces really compliment my dress style. Will deffo be buying more :)

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Totally in love with my CRAFTD…

Totally in love with my CRAFTD bracelets!
They are pieces with a brutal magic and elegance. They have a gorgeous design, a dazzling shine, and a quality you can feel on your skin from the very first moment. Plus, the team behind the page is wonderful and the shipping is insurpassably fast; it feels like a wink from fate how quickly they arrive home.
Pieces with soul, presence, and a ten-out-of-ten service. I can't stop showing them off!

August 24, 2026
Unprompted review
Rated 4 out of 5 stars

My first pick of jewelry

Craftd is the only place I want to get my jewelry from. Well made, solid, creative pieces that come on decent timing. I've had pieces for year that never tarnished through handwashing, showering, and swimming. A bit pricey, but it's worth it for what you get in quality! My favorite pieces are the offensive bear and the vintage stone signet ring; I get compliments every time I wear them!

March 27, 2026
Unprompted review
Rated 3 out of 5 stars

The products are good enough

The products are good enough or great, I bought both a cuban chain (golden) which is flawless, and a pearl necklace with the blue stones, which was great, until it wasn't..the inner metal wire or whatever you may call it, its made of multiple metal wires threaded together, that just unthreaded after a year or so, with the natural friction of wearing it. I would still pick CRAFTD over any other similar brand, great price-quality balance IMO

November 4, 2026
Unprompted review

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